Spring Chrysler Jeep Dodge SUCKS!!! and here is why..
11-10-2007, 08:19 PM
#1
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Spring Chrysler Jeep Dodge SUCKS!!! and here is why..
Well I went to Spring Chrysler Jeep Dodge in Houston to get the TSB's for the throw out bearing squeak and the clutch squeal done. I also wanted to get the G40 brake recall done and the bad A/C fan replaced.
After waiting 30 min. The service writer gave me a run around and finally got the shop foreman to ride with me so I could show him the issues.
I let him hear the squeal of the clutch, the squeak of the throwout bearing and the wine of the AC fan. He says that he can not hear anything that is not normal. ( I am thinking he is a complete idiot and a LIAR at this point). I continue to let him hear the noises. He still hears nothing. I even pulled up to a wall on the drivers side and dropped the windows so he could hear the squeak of the throw out bearing. I then read through the TSB and showed him that my jeep was clearly one of the jeeps that was affected. He said he could not hear anything that was not normal.
We drive back to the dealer and he tells me that he did not hear anything that would warrant performing the 2 TSB's on my Jeep. He did not hear the squeak and did not hear the squeal.
He was a complete idiot. He said the TSB does not apply to my JK. He was to stupid to read the TSB's. He also said that the clutch was not bad that every one made the same noise.
I asked him then why was there a different part number for the replacement clutch. He just said that the TSB did not apply, the A/C fan was fine and nothing wrong with it (sounds like there is pine straw in the fan, but I pulled the fan and checked. The fan is going bad.)
The best part was the fact that he said the G40 recall notice "DOES NOT APPLY TO YOUR JEEP". I can not believe that they are this stupid.
I got the recall in the mail with my vin # on it. I checked the jeep web site. It was listed. I would think that they would at least punch the number in the computer to check it.
I told him thanks for nothing and left.
I left and went up the road to the Jeep dealer in Conroe Tx. As soon as I pulled in the service writer walked out and asked if I was here to get the throwout bearing TSB done.
They knew all about the throw out bearing and the clutch. They agreed that the AC fan was going bad and they ordered the parts right there on the spot. They will get all my business now.
DeMontrond Jeep in Conroe Texas will get all of my service now.
SPRING Chrysler Jeep Dodge SUCKS. Their service department supervisor is an idiot. Stay away from them. STAY FAR AWAY!
After waiting 30 min. The service writer gave me a run around and finally got the shop foreman to ride with me so I could show him the issues.
I let him hear the squeal of the clutch, the squeak of the throwout bearing and the wine of the AC fan. He says that he can not hear anything that is not normal. ( I am thinking he is a complete idiot and a LIAR at this point). I continue to let him hear the noises. He still hears nothing. I even pulled up to a wall on the drivers side and dropped the windows so he could hear the squeak of the throw out bearing. I then read through the TSB and showed him that my jeep was clearly one of the jeeps that was affected. He said he could not hear anything that was not normal.
We drive back to the dealer and he tells me that he did not hear anything that would warrant performing the 2 TSB's on my Jeep. He did not hear the squeak and did not hear the squeal.
He was a complete idiot. He said the TSB does not apply to my JK. He was to stupid to read the TSB's. He also said that the clutch was not bad that every one made the same noise.I asked him then why was there a different part number for the replacement clutch. He just said that the TSB did not apply, the A/C fan was fine and nothing wrong with it (sounds like there is pine straw in the fan, but I pulled the fan and checked. The fan is going bad.)
The best part was the fact that he said the G40 recall notice "DOES NOT APPLY TO YOUR JEEP". I can not believe that they are this stupid.
I got the recall in the mail with my vin # on it. I checked the jeep web site. It was listed. I would think that they would at least punch the number in the computer to check it.
I told him thanks for nothing and left.
I left and went up the road to the Jeep dealer in Conroe Tx. As soon as I pulled in the service writer walked out and asked if I was here to get the throwout bearing TSB done.
They knew all about the throw out bearing and the clutch. They agreed that the AC fan was going bad and they ordered the parts right there on the spot. They will get all my business now.DeMontrond Jeep in Conroe Texas will get all of my service now.
SPRING Chrysler Jeep Dodge SUCKS. Their service department supervisor is an idiot. Stay away from them. STAY FAR AWAY!
11-11-2007, 01:47 AM
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If Demontrond is ever to busy to take you, give Helfman River Oaks Jeep a try.
The key word here being "River Oaks".......
Every time I have taken my Rubi in, 2 oil changes and G40 recall, the service has been unbelievable. Not to mention the free shuttle to take you to work after you drop your Jeep off at 7am.
The key word here being "River Oaks".......
Every time I have taken my Rubi in, 2 oil changes and G40 recall, the service has been unbelievable. Not to mention the free shuttle to take you to work after you drop your Jeep off at 7am.
11-11-2007, 07:51 AM
#4
Well just consider yourself lucky I guess. Imagine that bunch'o drunk monkeys working on your Jeep. 
oooh oooh ahhh ahhh what this part do?
That kind of service is what has me driving 90 miles to have my work done by a reputable dealer.
oooh oooh ahhh ahhh what this part do?That kind of service is what has me driving 90 miles to have my work done by a reputable dealer.
11-11-2007, 10:54 AM
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Sounds to me like they just didn't want to do the work. Report them to Chrysler/Jeep and their rating will take a hit. Doesn't solve the problems of the world, but might make you feel better.
11-11-2007, 11:20 AM
#6
That is really bad. If what you are describing is true, they could feasibly turn away someone who comes in for the recall with that person thinking they don't need it. I would think the dealership would be liable for whatever resulted from that. If they are being that careless, they should definitely be reported to Chrysler and the BBB.
11-12-2007, 05:18 AM
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Definatley report that service dept to the Gen Mgr of that dealership. I hope you get things fixed and realize your frustration , but don't walk away from that place without
really ripping someone a new one.
Calling Chrysler or Jeep HQ won't yield you anything but more frustration. You have to pretty much handle it yourself.
really ripping someone a new one.
Calling Chrysler or Jeep HQ won't yield you anything but more frustration. You have to pretty much handle it yourself.
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11-12-2007, 07:14 AM
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Definatley report that service dept to the Gen Mgr of that dealership. I hope you get things fixed and realize your frustration , but don't walk away from that place without
really ripping someone a new one.
Calling Chrysler or Jeep HQ won't yield you anything but more frustration. You have to pretty much handle it yourself.
really ripping someone a new one.
Calling Chrysler or Jeep HQ won't yield you anything but more frustration. You have to pretty much handle it yourself.
I am going to get it fixed at the other dealer before I go back there. I have to laugh at them for being so stupid. This is the reason that the American makers are suffering. If I went to the Lexus dealer with my wifes car, they would not have looked at me like I was smoking crack.
I just hope that they do not turn away someone and let them thing that a SAFETY RECALL does not apply to their vehicle.
And the Service dept supervisor is a complete douche rocket.
11-12-2007, 07:34 AM
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Contact the owner are you kidding
I know every one if getting tired of hearing about my broken axle. So I make it short. I broke my axle on my 07 ruby with 1200 miles on it. The service manager claimed that the damage was driver error as I had scratches on my skid plate and wheels. That I had taken it off road. I caled my insurance and they took care of it. After 4 weeks I got my jk back and had to ask for the service survay.
Instead of filling out the "I want the Owner to feel good about my service" survay I sent him this letter. I removed the dealer name to protect myself in the upcoming small claims court case.
"I could have sent the “I want to feel good about my service department survey” but I felt that this did not represent the true way one of your customers was recently treated.
There are no real satisfaction questions on the survey. If the survey asked me the following questions, you may have had a real understanding.
Did the service writer try to fix my vehicle under warranty? NO
I was told that since I took my 2007 4dr Jeep Rubicon unlimited with 1200 miles off road it was not under warranty. I feel that it was speculated by your service writer and service manager that the front axle fell into a hole puttying pressure on the control arm causing the lower ball joint to pull off its seat causing the angle of spindle to change which caused pressure on the axle causing the front left axle at the u-joint to break. The ball joint was less than ½ inch off its seat which caused less than a 10% change in the angle of the spindle. The axle has at least 60% range of motion. Yes I have a degree in auto mechanics. I understand a lot more about the basics than I let on. I have had the spindle, axle and differential housing looked at by an ASE front end specialist and was told that the axle could have just as easily broken first (manufacture defect) causing pressure on the ball joint and pulling it off it seat. Just for your knowledge, your service manager, Kenny allowed his ASE front end certification to expire in 2004 which is evident in the posted copy of his certification on the service writer’s wall. Just to protect my interest I have a photo of his certification for my records. I have the parts and would be more than willing to allow another service technician, another service manager, the district service manager and yourself inspect the parts as long as I could ask questions about the parts and been shown the reasons behind their evaluation..
Am I satisfied that my vehicle was fixed correctly? NO,
I feel that parts were replaced to increase my bill and with the wheel lock key missing from my Jeep when I picked it up (the wheel lock key was the last tool used on my Jeep), what other parts, adjustments or tools were missing? Where is the before and after print outs of the alignment? Why didn’t the service writer go over the repair with me after the work was done? Why did the service writer and service manager refuse to put their reason for turning the warranty claim down on paper? Why is the description of work different than what was told to me and the insurance adjuster? Why is up to the owner of the vehicle to prove it was a manufacture defect? How is it possible that service department personal can speculate how a part broke? Is it at all possible that the front axle had a manufacturing defect? Why am I still waiting for a call from the district Service Manager? Why doesn’t Chrysler participate in warranty arbitration? Who at your dealership looks after the best interest of the customer? Why didn’t your service department keep me informed as to the status of the repairs? Why wasn’t I offered my parts back but had to ask for them? Why did I have to ask for the survey? Maybe your service department already knew how unsatisfied I was, didn’t want you to know and is afraid of the next step I will take as an unsatisfied customer.
Did the service dept do everything possible to save me money? NO,
First, I found a part number for a complete front axle caliper to caliper for a Rubicon for $1500. I was told that the part number did not match my vehicle and if they put it on I lost my warranty. I thought I already lost my warranty when I took it off road. I was also told that the MSRP (Manufacture Suggested Retail Price) was for other dealers and insurance companies, not the general public. I thought retail was retail. There are jobber and wholesale prices that I wasn’t even asking about. Yes I have sold auto parts before
Second, the only way to get my Jeep fixed was to have all the parts ordered separately and have the shop put them together.
Has Britt Chrysler Jeep earned my future business? NO,
I feel that I have been treated unfairly and will never do business at your location again. I wouldn’t even recommend your dealership. I will tell anyone who asks me the experience I had at your location. I will drive or pay for towing out of my own pocket to a dealer that takes care of its customers. I will find a dealer from Rappahannock, Culpeper, Lustine, Farrish, Manassas, or Haynes. I have first day rental with warranty work and rental with my insurance company. So finding a dealer that wants my warranty work and other repair shouldn’t be that hard. Once I find a dealer that is Jeep friendly, that understands what “Trail Rated” means; then I will have a dealer that I can recommend to others and one that will have my other business also.
Just so that you can let your service team know I have taken the liberty to provide you with Webster’s definition for the meaning of the “Trail Rated” badge Jeep placed on my left fender during manufacturing.
Trail: “(Noun)
(A): a trace or mark left by something that has passed or been drawn along
(B): a track made by passage especially through a wilderness
(C): a marked or established path or route especially through a forest or mountainous region
(C): a course followed or to be followed
Rated: (Verb)
(A): to set an estimate on
(B): to determine or assign the relative rank or class of
(C): to estimate the normal capacity or power
(D): to fix the amount of premium to be charged per unit
(E): to have a right to
(F): to enjoy a status of special privilege “
On TV, Jeeps commercials shows the 4 dr. Rubicon going through the jungle, a muddy rescue green 4dr Rubicon pulling into a driveway and other Jeep models going OFF ROAD. Is this false advertising? ‘Go ahead; take it off road so that we don’t have to honor our Power Train Warranty Program.’ There is a major difference in the way the vehicle was represented in these types of advertisements and the way your dealership treated me.
I have been a happy Chrysler, Dodge, and Jeep owner for years. This is my 7th personal and countless number of company owned Chrysler products, this is my 3rd jeep in 3 years. When my youngest son turned 18, I started looking for a new Jeep; I wanted a new 2005 Rubicon. Chrysler was running the friends and family program and my company had the Chrysler rewards program so all the planets had lined up and I was ready to buy. I went to your dealership to purchase the Rubicon which you didn't have so I went to Haynes to find one. They didn't have one either but was able to persuade me in the X Model. I was never really happy with that Jeep; it was fun to drive but not a Rubicon. Your service department did all the work on this Jeep because Haynes installed an after market hitch and harness. The harness shorted out causing lights and the radio to act funny. I was given a quote by your service writer for the repairs; after the repairs were done I was given a total price due. When I showed up the Service department was closed and my bill was about $200.00 dollars higher than what I was told. I was told by your sales manager on duty that I would be called the next day. I was called sharply at 9am the next day and was given a credit for the mistake. I told the service manager who called that we all make mistakes; and since the service writer was new, we agreed to split the difference.
In 2006 my wife was diagnosed with MS. We love to camp and have been doing it for years with our three boys, which have since grown and all three in the Military.
Anyway, it has changed the way we have to camp. I had to trade my 2 Dr 2005 on a 2007 4 Dr Wrangler to tow a small camper so that my wife would have ac if needed and be able to fridge her injections which have to be at a certain temp. This time I was going to get the Rubicon. Your dealership didn’t have any and I was told by your sales staff that they couldn’t get any as Jeep had stopped production until September, Your Sales Manager called around and found a couple, tried to trade but just couldn’t make it happen. I found one at Farrish in Fairfax and purchased the Red Rock 4 Dr Rubicon. Your service department still did all my work, except with the install of the 7pin harness as no one knew what I was talking about, I had Rappahannock install it. That Jeep got totaled (by nature, not by me) in July so I was looking for another. I returned to your dealership as I was told by Farrish that they would have to trade another dealership to get one. If Farrish can trade for one then why can’t my local dealer? At that point you were my dealership. I wanted you to sell me my Jeep. I was told by your sales manager that there were none to be found. I called Farrish back who took 2 days to have one delivered to them. I felt they went over and beyond to satisfy me as a customer.
This experience I had with your service department turns my stomach. Every time I look at my Jeep I think about how I was treated so unfairly, how much I felt like I didn’t matter as a customer, how angry I was becoming. I chose your dealership. I have the ability to decide who works for me. My insurance didn’t pay for the repairs I did. The Funds were taken out of my account. The relationship I have with my insurance is my relationship and I feel that your service department took advantage of the relationship between my insurance company and me, by all rights the repairs should have been covered by the life time power train warranty or the 36month/36000 miles bumper to bumper warranty. This Jeep only had 1200 miles at the time the repair was needed.
I don’t expect a response from you. I don’t even expect you as the owner of Britt Jeep to take the time to read this letter. I guess I just felt that someone at your dealership should at least have the chance to know what is really going on in your service department and why I have filed a formal complaint with Chrysler customer service, the BBB and consumers protection and why you are losing me as a customer.
Feel free to contact me at the above number if you would like to discuss my experience with your service department in detail
Sincerely,
John Staton
Cc: BBB
Chrysler customer service
VA Department of Consumer Services
Consumer Legal Services
Its been 6 weeks now and still no responce.
Instead of filling out the "I want the Owner to feel good about my service" survay I sent him this letter. I removed the dealer name to protect myself in the upcoming small claims court case.
"I could have sent the “I want to feel good about my service department survey” but I felt that this did not represent the true way one of your customers was recently treated.
There are no real satisfaction questions on the survey. If the survey asked me the following questions, you may have had a real understanding.
Did the service writer try to fix my vehicle under warranty? NO
I was told that since I took my 2007 4dr Jeep Rubicon unlimited with 1200 miles off road it was not under warranty. I feel that it was speculated by your service writer and service manager that the front axle fell into a hole puttying pressure on the control arm causing the lower ball joint to pull off its seat causing the angle of spindle to change which caused pressure on the axle causing the front left axle at the u-joint to break. The ball joint was less than ½ inch off its seat which caused less than a 10% change in the angle of the spindle. The axle has at least 60% range of motion. Yes I have a degree in auto mechanics. I understand a lot more about the basics than I let on. I have had the spindle, axle and differential housing looked at by an ASE front end specialist and was told that the axle could have just as easily broken first (manufacture defect) causing pressure on the ball joint and pulling it off it seat. Just for your knowledge, your service manager, Kenny allowed his ASE front end certification to expire in 2004 which is evident in the posted copy of his certification on the service writer’s wall. Just to protect my interest I have a photo of his certification for my records. I have the parts and would be more than willing to allow another service technician, another service manager, the district service manager and yourself inspect the parts as long as I could ask questions about the parts and been shown the reasons behind their evaluation..
Am I satisfied that my vehicle was fixed correctly? NO,
I feel that parts were replaced to increase my bill and with the wheel lock key missing from my Jeep when I picked it up (the wheel lock key was the last tool used on my Jeep), what other parts, adjustments or tools were missing? Where is the before and after print outs of the alignment? Why didn’t the service writer go over the repair with me after the work was done? Why did the service writer and service manager refuse to put their reason for turning the warranty claim down on paper? Why is the description of work different than what was told to me and the insurance adjuster? Why is up to the owner of the vehicle to prove it was a manufacture defect? How is it possible that service department personal can speculate how a part broke? Is it at all possible that the front axle had a manufacturing defect? Why am I still waiting for a call from the district Service Manager? Why doesn’t Chrysler participate in warranty arbitration? Who at your dealership looks after the best interest of the customer? Why didn’t your service department keep me informed as to the status of the repairs? Why wasn’t I offered my parts back but had to ask for them? Why did I have to ask for the survey? Maybe your service department already knew how unsatisfied I was, didn’t want you to know and is afraid of the next step I will take as an unsatisfied customer.
Did the service dept do everything possible to save me money? NO,
First, I found a part number for a complete front axle caliper to caliper for a Rubicon for $1500. I was told that the part number did not match my vehicle and if they put it on I lost my warranty. I thought I already lost my warranty when I took it off road. I was also told that the MSRP (Manufacture Suggested Retail Price) was for other dealers and insurance companies, not the general public. I thought retail was retail. There are jobber and wholesale prices that I wasn’t even asking about. Yes I have sold auto parts before
Second, the only way to get my Jeep fixed was to have all the parts ordered separately and have the shop put them together.
Has Britt Chrysler Jeep earned my future business? NO,
I feel that I have been treated unfairly and will never do business at your location again. I wouldn’t even recommend your dealership. I will tell anyone who asks me the experience I had at your location. I will drive or pay for towing out of my own pocket to a dealer that takes care of its customers. I will find a dealer from Rappahannock, Culpeper, Lustine, Farrish, Manassas, or Haynes. I have first day rental with warranty work and rental with my insurance company. So finding a dealer that wants my warranty work and other repair shouldn’t be that hard. Once I find a dealer that is Jeep friendly, that understands what “Trail Rated” means; then I will have a dealer that I can recommend to others and one that will have my other business also.
Just so that you can let your service team know I have taken the liberty to provide you with Webster’s definition for the meaning of the “Trail Rated” badge Jeep placed on my left fender during manufacturing.
Trail: “(Noun)
(A): a trace or mark left by something that has passed or been drawn along
(B): a track made by passage especially through a wilderness
(C): a marked or established path or route especially through a forest or mountainous region
(C): a course followed or to be followed
Rated: (Verb)
(A): to set an estimate on
(B): to determine or assign the relative rank or class of
(C): to estimate the normal capacity or power
(D): to fix the amount of premium to be charged per unit
(E): to have a right to
(F): to enjoy a status of special privilege “
On TV, Jeeps commercials shows the 4 dr. Rubicon going through the jungle, a muddy rescue green 4dr Rubicon pulling into a driveway and other Jeep models going OFF ROAD. Is this false advertising? ‘Go ahead; take it off road so that we don’t have to honor our Power Train Warranty Program.’ There is a major difference in the way the vehicle was represented in these types of advertisements and the way your dealership treated me.
I have been a happy Chrysler, Dodge, and Jeep owner for years. This is my 7th personal and countless number of company owned Chrysler products, this is my 3rd jeep in 3 years. When my youngest son turned 18, I started looking for a new Jeep; I wanted a new 2005 Rubicon. Chrysler was running the friends and family program and my company had the Chrysler rewards program so all the planets had lined up and I was ready to buy. I went to your dealership to purchase the Rubicon which you didn't have so I went to Haynes to find one. They didn't have one either but was able to persuade me in the X Model. I was never really happy with that Jeep; it was fun to drive but not a Rubicon. Your service department did all the work on this Jeep because Haynes installed an after market hitch and harness. The harness shorted out causing lights and the radio to act funny. I was given a quote by your service writer for the repairs; after the repairs were done I was given a total price due. When I showed up the Service department was closed and my bill was about $200.00 dollars higher than what I was told. I was told by your sales manager on duty that I would be called the next day. I was called sharply at 9am the next day and was given a credit for the mistake. I told the service manager who called that we all make mistakes; and since the service writer was new, we agreed to split the difference.
In 2006 my wife was diagnosed with MS. We love to camp and have been doing it for years with our three boys, which have since grown and all three in the Military.
Anyway, it has changed the way we have to camp. I had to trade my 2 Dr 2005 on a 2007 4 Dr Wrangler to tow a small camper so that my wife would have ac if needed and be able to fridge her injections which have to be at a certain temp. This time I was going to get the Rubicon. Your dealership didn’t have any and I was told by your sales staff that they couldn’t get any as Jeep had stopped production until September, Your Sales Manager called around and found a couple, tried to trade but just couldn’t make it happen. I found one at Farrish in Fairfax and purchased the Red Rock 4 Dr Rubicon. Your service department still did all my work, except with the install of the 7pin harness as no one knew what I was talking about, I had Rappahannock install it. That Jeep got totaled (by nature, not by me) in July so I was looking for another. I returned to your dealership as I was told by Farrish that they would have to trade another dealership to get one. If Farrish can trade for one then why can’t my local dealer? At that point you were my dealership. I wanted you to sell me my Jeep. I was told by your sales manager that there were none to be found. I called Farrish back who took 2 days to have one delivered to them. I felt they went over and beyond to satisfy me as a customer.
This experience I had with your service department turns my stomach. Every time I look at my Jeep I think about how I was treated so unfairly, how much I felt like I didn’t matter as a customer, how angry I was becoming. I chose your dealership. I have the ability to decide who works for me. My insurance didn’t pay for the repairs I did. The Funds were taken out of my account. The relationship I have with my insurance is my relationship and I feel that your service department took advantage of the relationship between my insurance company and me, by all rights the repairs should have been covered by the life time power train warranty or the 36month/36000 miles bumper to bumper warranty. This Jeep only had 1200 miles at the time the repair was needed.
I don’t expect a response from you. I don’t even expect you as the owner of Britt Jeep to take the time to read this letter. I guess I just felt that someone at your dealership should at least have the chance to know what is really going on in your service department and why I have filed a formal complaint with Chrysler customer service, the BBB and consumers protection and why you are losing me as a customer.
Feel free to contact me at the above number if you would like to discuss my experience with your service department in detail
Sincerely,
John Staton
Cc: BBB
Chrysler customer service
VA Department of Consumer Services
Consumer Legal Services
Its been 6 weeks now and still no responce.
11-12-2007, 07:36 AM
#10
JK Enthusiast
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