Originally Posted by hendrixpeej

I had treadwrights for a while.. Very high quality almost no weight to balance.. On vacation this summer one tire got out of round, and eventually blew the tread off the casing. My family and I were stranded on the side of the road 500 miles from home. Had to get towed and buy a new set of tires cuz couldn't get a replacement in the size I had.. Plus spend the night due to the tire shop closing by the time I was able to get my truck there. 5000 damage to my truck. I realize wasn't completely the tires fault. Still left a bad tast in my mouth when it comes to retreads.

Originally Posted by Karl434

Here's an update as of this afternoon I finally got through to the warranty claim department today around mid afternoon. Talked to the same girl who still acts like she has no clue how to do her job. She told me that since one of my tires balanced ok, they could send me 4 new tires to replace the 4 bad ones. I informed her that I don't drive a unicycle, and I need more than one tire to drive it, and explained that I do NOT want the tires. So I asked to speak with a manager, to which she got pissy. So I told her I'd be willing to wait to talk to him, as long as she didn't hang up on me again and I got to talk to someone other than an answering machine. I spoke with the manager about getting refunded for the tires and the shipping. The girl told me I would not be refunded for the shipping, which if I have to pay for shipping back to them, will total up to about $300 in shipping. So I told her I wanted to speak to her manager, at which time she place me on hold. She got back on the phone and gave me the "well my manager says. . . . " so I bluntly said "ok so were you not listening when I told you that I wanted to speak with him, not you". She got super ****ty and transferred me to him. So I talked to him about the situation. He seemed irritated, as was I to say the least, and I told him that I wanted nothing from his company any more. He told me that he would call me back and give me information on how to send the tires back on their dime. Well, no big surprise here, I never got a call back. Tomorrow I'll be calling every 5 minutes until I get back in touch with the manager. I'm tired of this ****. I don't want the tires, and I just want to get a refund for the tires and the shipping costs. On a side note, before I got back in touch with the warranty department, I called the sales office which is not located in the same state as the warranty claims department. The people I spoke to there were very kind and apologetic. If only the warranty claim department was as squared away, I wouldn't be ready to blow a gasket. How they go about resolving this situation will decide how I go about spreading the word. If they continue to jerk me around, I will register on every Jeep and offroad forum there is and share my experience and show people that they should NOT support this business by buying their products.

Originally Posted by cormac827

You sound a bit like a dick. People with your attitude generally have the worst luck with customer service reps lol