geezmrgz

So I got these shocks from a 4inch lift that I bought off someone and they came with the bilstein 5160s. And well I was told that I can send them back to bilstein to get serviced being that 2 of the shocks are leaking.. But my question is do I have to be the original purchaser of the shocks to send them in or can I just send them in no questions ask. Just wondering if anyone knows how this process works or has been in my situation before. ??

red09

Found right on their website:

WARRANTY DETAILS FOR 9300 / 9100 / 7100 / 6100 / 5165 / 5160 / 5150 / 5125 SERIES / BILSTEIN B16 Clubsport® / MOTORSPORTS PRODUCT

LIMITED 90 DAY WARRANTY

Bilstein warrants to the original retail purchaser that, for a period of ninety (90) days from the date of purchase, this product shall be free from defects in material and workmanship. Any implied warranty of merchantability, fitness or fitness for particular purpose, except as may be prohibited by applicable law, is likewise limited in duration to ninety (90) days from the date of original retail purchase. Some States do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you.
This warranty is non-transferable and does not cover normal wear and tear or any other loss, liability or damage resulting from improper alteration, disassembly, handling, installation, service, repair or use of this product. Should this product fail as a result of a defect in materials or workmanship within the warranty period, contact Bilstein's Warranty Service Department by telephone at 1(800) 370-9522, or in writing at ThyssenKrupp Bilstein of America 14102 Stowe Drive, Poway, California, 92064, for repair or replacement at Manufacturer's option. Do not return this motorsports product to the place of purchase. Proof of purchase is required to process warranty.

afpilot82

Seems like the easiest thing to do is to call them...

robertgreen79

Their warranties dont transfer. They ask for a receipt before they'll do anything. I went through the same thing over the summer. The lady who handles warranties, Lisa Ciacci, was definitely less than cordial. First she claimed they were installed upside down (they werent) and then that I had overtightened the top bolts (I hadnt).

darkknight1999

Kind of reminds me of an insurance company. They say no its denied until you press them... and hard.

robertgreen79

I did press, and it was a no go. I hadn't even bought them used. I actually got them from the Quadratec sidewalk sale. Unfortunately I used cash and the issues started a year after I bought them so of course there was no receipt. The closest thing to warranting I could get was for me to pay to ship them back and to pay for a new set. IF they found any issues they would refund me half of the money. Since they had already tried saying that it was my fault I highly doubt it I get any money back

All that aside, it was honestly my fault that it couldn't work out. I should have been more vigilant in keeping that receipt

red09

This is why after the second 5100 started leaking and sagging I went to a better shock that was customer rebuildable. Nice to have shocks that don't heat up and fail on you.

robertgreen79

What shocks did you end up getting?