Extreme Terrain
02-28-2015, 09:21 AM
#1
JK Enthusiast
Thread Starter
Extreme Terrain
FYI! I would NEVER order from this company again!!! Extreme Terrain out of PA. I ordered wrong part number (for 2door JK) but clearly stated in comment section that I own a JKU 4door. They still insist on charging me return shipping. How ignorant!!! Lose a JK customer over a return shipping charge. Do NOT Support companies that give this type of service to our community.
02-28-2015, 10:38 AM
#3
JK Super Freak
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FYI! I would NEVER order from this company again!!! Extreme Terrain out of PA. I ordered wrong part number (for 2door JK) but clearly stated in comment section that I own a JKU 4door. They still insist on charging me return shipping. How ignorant!!! Lose a JK customer over a return shipping charge. Do NOT Support companies that give this type of service to our community.
Yeah sorry but this is industry standard. I work for a manufacturer and we charge a 25% restocking fee. It costs money to package, ship, inventory etc.
Companies shouldn't have to bend over and grab their ankles just because customer messed up. It is bonus when thy will, but return shipping?
You are mad that you are returning it or that they won't pay you to return it? I'm not sure why they should pay for your return shipping
02-28-2015, 11:17 AM
#5
Former Vendor
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To OP, the reason probably is because your order placed through their site was probably completely automated, and was never seen by anyone to catch your mistake, and of course the system wouldn't realize you clicked the wrong part.
That being said, I'm not sure its completely fair to expect them to take a loss because of your error. I don't mind not making a profit to try and make something right, but to lose money (and some products are very expensive to ship) on your own admitted mistake is a bit much.
That being said, I'm not sure its completely fair to expect them to take a loss because of your error. I don't mind not making a profit to try and make something right, but to lose money (and some products are very expensive to ship) on your own admitted mistake is a bit much.
Last edited by Level 10 Off Road; 02-28-2015 at 04:47 PM.
02-28-2015, 11:53 AM
#6
JK Junkie
They sent what you ordered and now you want them to take a loss because you got what you ordered? Can't make this kind of sh## up.
That's fine if you want to be butt hurt about it, but you are way out of line coming on here and flaming them for it.
When you don't see what you need, you pick up a phone and call.
That's fine if you want to be butt hurt about it, but you are way out of line coming on here and flaming them for it.
When you don't see what you need, you pick up a phone and call.
02-28-2015, 12:06 PM
#7
JK Junkie
Seriously... only in America. Hey I ****ed up and I want you to pay for it because you didn't question my mistake. Ripa777 you represent everything that is wrong with this country. Sack up tinkerbell.
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02-28-2015, 12:37 PM
#8
JK Freak
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Are you kidding me! This is freakin' crazy that you screw up and expect the vendor to pay for it? Grow some balls boy and get over it! I think the owners of this forum should delete the thread for your stupidity! Better yet...leave it up so everyone can see how stupid you really are bro! Wow!
02-28-2015, 01:04 PM
#9
JK Enthusiast
Thread Starter
Read the thread. I clearly made a comment in the comment section. One would expect they might have called seeing I ordered for wrong JK. I no idea the orders were automated! It's all about customer service! Clearly, if I wasn't gonna buy the correct part from them or I didn't make a comment I would gladly pay return shipping.... But given the fact I was going to reorder they could pick up shipping. If u guys tolerate that service ur the dumb @$$!
02-28-2015, 01:09 PM
#10
JK Junkie
Read the thread. I clearly made a comment in the comment section. One would expect they might have called seeing I ordered for wrong JK. I no idea the orders were automated! It's all about customer service! Clearly, if I wasn't gonna buy the correct part from them or I didn't make a comment I would gladly pay return shipping.... But given the fact I was going to reorder they could pick up shipping. If u guys tolerate that service ur the dumb @$$!