BIG SHOUT OUT For KC Lights - Great Customer Service!
06-02-2016, 08:48 AM
#1
JK Freak
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BIG SHOUT OUT For KC Lights - Great Customer Service!
I don't often get to do this but I have to give kudos where they're due. A few years ago I bought one of the last sets of "titanium" 6" Daylighters which I mounted either side of the windscreen of my JK. They've worked beautiful but began to rust inside quite quickly and eventually the rust came to an unacceptable level. I called Brad at KC's customer service department and because my lights were discontinued he replaced them with a much upgraded LED version that cost a fair bit more, all completely free of charge except the shipping. I known that KC lights have a 23 year warranty but you never really know until that warranty is tested. Well, KC do, indeed, honour their warranty, even to those of us who live far away on the distant shores of the UK. They've now got a customer for life in this house. 
06-02-2016, 10:28 AM
#2
JK Freak
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Completely Agree
I have had two warranty claims with KC lights. Both have been handled quickly, professionally, and painlessly. I often get questions about my "old school" round KC lights and why I don't get the newest super LED bar style lights. I know that KC makes some of these but I choose the old fashioned round glass look. I chose KC for a few reasons. Part of it goes back to a classic looks and part of it is an American business conducting business the right way and taking care of customers. Oh, and they look cool too! I will continue doing business with KC.
KC if you are reading this. Keep up the good work.
KC if you are reading this. Keep up the good work.
06-02-2016, 11:41 AM
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JK Freak
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I have had two warranty claims with KC lights. Both have been handled quickly, professionally, and painlessly. I often get questions about my "old school" round KC lights and why I don't get the newest super LED bar style lights. I know that KC makes some of these but I choose the old fashioned round glass look. I chose KC for a few reasons. Part of it goes back to a classic looks and part of it is an American business conducting business the right way and taking care of customers. Oh, and they look cool too! I will continue doing business with KC.
KC if you are reading this. Keep up the good work.
KC if you are reading this. Keep up the good work.
06-02-2016, 12:32 PM
#4
JK Junkie
Glad to hear it. I haven't had to make any claims because I've had such good luck, or more accurately because they make their stuff to last. But it's good to know it is there. Thanks for the update.
07-16-2016, 08:04 PM
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KC's customer service is top notch. Had a problem with one of the LED headlights when they first came out.
I had to pay up front for the replacement (as expected) and the new one was shipped right out. Arrived in a few days. Shipped back the defective one and the credit was back on my card right away.
Loved them so much I went with the LED Gravity fogs for our JK's as soon as they came out.
Try that with some Flea-Bay stuff.
I had to pay up front for the replacement (as expected) and the new one was shipped right out. Arrived in a few days. Shipped back the defective one and the credit was back on my card right away.
Loved them so much I went with the LED Gravity fogs for our JK's as soon as they came out.
Try that with some Flea-Bay stuff.