What I think I'm saying is that this all transpired in the matter of one purchasing experience and therefore didn't already know about any quality control concerns and am now starting to get irritated with this dealership.

 

Have them send someone over to get you to sign the paperwork. The dealership I bought my jeep from was 89 miles away from me. If this would have happened to me I'd have them drive to me , especially if they screwed up.

 

I haven't read all this yet, (will in a few minutes) but you may consider calling to talk with the manager or owner and tell them how you have been treated. Let them know you are more than willing to come down and take care of this - in fact you told them you were - but you had to arrange for time off to come down during business hours. Let them know that you don't appreciate the treatment you've received after spending so much money on a new vehicle AND their financing and that the dealership can make it up to you with a couple of upgrades (slush mats or something) or a deep discount on an item you want to buy. Remind them, politely, that the mistake was theirs and they can be as hostile as they want to be with the State about it but not the only party not at fault (you).

 

Or, just talk to management. Tell them they are welcome to come to you and speak about the treatment you've received and be done with it without expecting a trophy because your feelings are hurt.

 

So when people get rude and abusive we just give them a pass? That is how the dealership got to the point where they treated the OP the way they did. It isn't a trophy if the OP is paying for it in grief and lost wages, it is a hardship. Having the dealer come to him seems to me to be a spiteful and immature move (note I said seems to me) and not one I would take if I expected to have any relationship with their service department.

 

I didn't say give them a pass. I said speak to management rather than someone in finance or whatever. And the OP said they didn't want to leave work. That's hardly spiteful or immature. It's considerate of the dealership's issue and the OPs employer. Expecting a trophy every time your feelings are hurt is immature and spiteful.

 

Sounds to me like you got a Jeep that you legally own and someone's ass is in a sling at the dealership. Now I'm all for politeness and working together but once the other side starts making demands of me for their mistakes then it's on.

 

That pretty much sums it up. I was polite and never indicated that I was not willing to work with them to get the matter resolved. Just because I wasn't able to drop everything right then and run right over and resolve their mistake doesn't really justify the rudeness in return in my opinion.

Now that I understand it a little more, I understand their urgency. Essentially, I am free and clear to sell the vehicle with the title I have and then they would be left with an unsecured loan. I would still be obligated to pay the loan, but currently the burden of risk is currently on their shoulders. They want to eliminate their burden of risk but are currently pushing to do that at my inconvenience.

I was just more so curious to know if they continue to be rude and demanding, then really what are my obligations? Is it really my wife's and my obligation to come to them and work around their schedule if necessary? It doesn't seem like it. Afterall, when I signed a home owner's mortgage they offered to come to wherever was convenient for us. This finance guy at the dealership didn't even offer that, his statement was "You need to get in here and get this taken care of!!!". Which I responded to and said, "Ok, I'm just currently unable to do it at this time due to my work schedule because I currently have a lot of priorities going on I also need to take care of at work." Which by the way, allowed me to get that loan and continue to pay for that loan and since the title also has my wife's name on it, I would also need to have her there signing papers as well and would need to check with her availability as well.

We all make mistakes, I'm not trying to be a jerk and take advantage of someone else's mistake. Look, the sales guy also made a mistake. The difference was that the sales person owned up to his mistake, admitted his mistake and took responsibility for it and worked with me to get it resolved. Now the finance guy blamed his mistake on the state, and is now putting the pressure on me to fix it for him. That's a big difference, especially when you're in the business of customer relations.

 

There has been a lot of times I've went out of my way to help someone or fix something if they've made a mistake. We're all human and I know I've made my share of them.

Once I get attitude to fix someone elses mistake though? Well my inclination to help goes down exponentially. Sure we'll get it done, but at my time and when I get around to it. If you want someones help, don't be a douchebag about it.

Sounds like this finance guy needs a lesson on customer service relations.

 

I would be one of the people who posted that the dealership give the buyers something for all of the hassles the dealership has put them through. First the missing Jeep and talking them into buying a more expensive Jeep. Sounds like bait and switch. If this is a respectable dealership and this transaction was just a comedy of errors, which is very possible, they should bend over backwards to please this customer. If that means some free oil changes or a gas cap cover so be it. That costs the dealer very little and makes the customer happy. In business a happy customer is a return customer. Have a great day.