I had a vendor send me a replacement product for a defective one. Was told I was sent a "better" version. Didnt like it, wanted a replacement of the original product. Vendor said OK, I just needed to ship the others back and then he would have shipping send me the right parts. Am I wrong in asking to have the right parts shipped to me with a return label in the box so I can reuse the box to ship back unwanted items? I just dont think I should have to come out of my pocket for a vendors mistake. What do yopu guys think?

 

If it was completely the vender's mistake, then you definitely should NOT pay for any return shipping.

 

No, The vendor should send a pick-up for the item. He should have not substituted unless he contacted you first. That seems to be a problem with some vendors when you order over the net. If you ordered with a credit card file a stop payment. That will get his attention.

 

It was a defective product. Purchased a while back. Id like to hear from a few vendors!

 

I think that sounds more than fair to me........

 

X2, I agree with everyone else

 

The rule here is if we screw it up we pick up the shipping by emailing a ups call tag. If I were you I would give them call and ask for a E-tag via ups it's cheap and fast.

 

Or if the part is cheap enough (winch cover), you tell me to keep it and send me the right one. Thanks You guys have great customer service!!