Originally Posted by sm_rubi (Post 1722304)

Damn that's just pure bullshit! I can't believe they'd behave so unprofessionally. Hopefully that's not a sign of what we can expect of Chrysler in the new Fiat/Chrysler world. :naw: And the evaluation process seems more like the old communist world...unreal!

Originally Posted by SilverShift (Post 1722309)

Holy shit. Umm wow what an interesting story. On a similar note, I took my Jeep to the dealership to get the idling issue fixed and seeing that I JUST got this back in April and that it's lower than 40k miles, I should have a warranty on it no problem. To my surprise, the warranty expired back in February! Apparently, I only have the Emissions and 'Perforation' warranties still on it. I then spent 98 dollars for a diagnosis and a call to say that it's normal idling. Never going back there again and from here on, doing the work on my own.

Hope this helps. I know wayoflife's story will certainly help!


BTW, what are you gonna do from here on? Since you got to the 'top', you might try again for a different lady?

Originally Posted by Voodoo11 (Post 1722316)

This is really making me think twice about purchasing the extended warranty on my used jeep. I'm sorry to hear about your experience!

Originally Posted by JK-Tex (Post 1722322)

Pathetic all around. Blade and Mayone (what ever happened to normal names like John or Jenny?) sound like a couple of clueless, defensive idiots. You've probably got a Magnuson-Moss Act claim here, but it wouldn't be worth the effort to fight it. I'd write a letter to the BBB and, especially, your state attorney general. Let them know that Chrysler is denying valid warranty claims to cut costs, and CC Sergio and his crew of morons. Like you, I love my Jeep, but it'll probably be the last Chrysler product I buy. There are hundreds of vehicles someone can buy. Why waste another dollar on these jokers? :naw:

Hell, after hearing all this, I won't even buy another MOPAR accessory or part. Aftermarket all the way from here on out. At least small to mid-sized aftermarket companies still warranty their products! I've seen many forum sponsors PERSONALLY apologize on this board for ONE bad customer service experience. Meanwhile, Chrysler hangs up on you. F**K CHRYSLER.

Originally Posted by MADDOGsrfr81 (Post 1722331)

I was just about to fill out a negative survey. Guess I will just toss it out instead..... That really stinks.

Personally, I went to three different jeep dealers to purchase mine. Worse customer service I have ever had. I only bought it at the 3rd dealer because they gave me the price I wanted. It has been a month and I have had to fight for silly things like my mopar bucks parts, spare key and a manual. Heck I am still waiting for my real plate:crazyeyes: and I was transferring my own.....

You think they would instill a little bit of professionalism in a company that is barely holding on(only the wrangler keeping it a float).

Originally Posted by nukeman (Post 1722337)

I'm not surprised either. I haven't been flagged by Chrysler yet, but I have been by GM for another vehicle I own. Pretty much the same story too, took it in for what I thought was an obvious warranty repair, was basically blown off, and then flagged when I tried to explain my side.


They are so sensitive about those surveys because thats their paycheck on the line. Their bonuses, kickbacks, etc. depend on a stellar survey. Their panties get bunched when were honest.

I wouldn't doubt one bit that Chrysler does the same to me very soon. But I'll be damned if I'm going to buy "run of the mill" vehicles and never mod them. It ain't American!

: usa :

Originally Posted by VICECIV (Post 1722343)

Man!!! Maybe i should buy another Toyota...lol:thinking:

Originally Posted by Pluke the 2 (Post 1722344)

Wow. What a bunch of bullshit.

Really, Chrysler, Really? Punks.

For everything this Jeep Community reps, what a bunch of bullshit. Sorry for my language.

Originally Posted by Dang It Dan (Post 1722353)

I had to lemon-law a Dodge van about eight years ago. Didn't even try to get the dealer to make good on it, I went straight to my lawyer. They seemed to move a bit quicker when a lawyer is involved. I hate that it might come to that, but that seems to be the world we live in these days. I wish Chevy made Jeep.

Originally Posted by sbcracer (Post 1722374)

i think i read somewhere that SEMA will help in cases where after market parts voids a warranty :thinking:

Originally Posted by feroxjb (Post 1722381)

That really sucks. If there was some way that they could realize that 30K users of this forum see this.. they may reconsider their opinion... What was his email address? =) I'll happily email him.