I had no problems with mine. Northridge shipped mine the same day and it arrived a couple days later. Outstanding product and great customer service from David.

 

Damn, that sucks man. Sorry to hear it. Hopefully the ride will impove your overall experience.

I've been using OME for years and installed them on more rigs than I care to remember. Definitly the first ever ever heard of an out of the box failure.

I've bent one backing into a rock in the Isuzu blown one jumping my XJ and even managed to wear a front set out after 5 years of really hard use in the 4Runner but never heard of a new one bieng bad.

Glad you got it worked out. Post up some before and after lift pics if you have time.

 

While you're at it...post the extended and compressed center eye to center eye lengths too. We keep getting different length reports on these shocks.

 

I agree somewhat but like I said this is the first failure i have heard of out of th ebox on a OME shock.

Remember all they asked you for was a picture of the shock.

David

 

And Remember, it is not so easy for everyone to send pictures. Not everyone has a digital camera.

Besides, if they wanted a pic of a compressed shock, just look on the web. Here's one . Seriously, they were being asses. Especially if, as you stated, they had already sent out the replacement shock when you called - before a pic was sent.

I have heard MANY good things about you, and some good things about them. BUT, I completely understand the frustration of the OP.

I think it speaks volumes to your character when you come on the forum and solve problems so quickly. I am positive that your phone call helped the OP immensely.

 

Thanks for the kind words .

You really could not imagine how many calls we get everyday about how there is a problem with something and they want a part sent out next day air. The after talking with them and getting pictures back we discover they are installing it wrong or something like that.

Business would go broke shipping out parts without comfirming if there is a problem. It only takes a few minutes to comfirm what the deal is and it is done.

Now sometimes it is the exact opposite and there is a problem and we do ship the part out the same day without questioning it.

In a perfect world everything would be perfect and we wouldnt even have to worry about these kind of things

 

Yea, and more evidence that people are not very good at communicating when they have a problem. I like to be reasonable. I decide what is acceptable to me, and what is not as a solution. Then I pick up the phone and try for a resolution on my acceptable list. If they agree to an acceptable solution I tell them it was acceptable and let them attempt to execute the plan. If they won't agree I tell them it is not acceptable.

As an example, I had missing parts from my lift (not OME). I offered to pay for fast shipping to get the missing parts, but I wanted them shipped the next business day. The manufacture agreed to this plan and pulled it off (David was involved).

If you didn't want to send a picture you should not have agreed to send one, plain and simple. Did you ask ARB and David to send out a new shock right away? If not then there is no surprise that someone conjured up another plan. Even worse you agreed.

Too many people just expect customer service you guess what they want, and then get upset when another person got a resolution another way.

 

If there is one thing that should make you happy; it is that you did not install the springs before you noticed the bad shock.

Sorry to hear about your mishap; good to hear it all worked out. post some pics when you get it installed.

 

Guys I just went to pick up the tires today......they are nasty! I cant wait to put everything on. I will post some pics b4 and after. Thanks again for the help David!