Quadratec just lost a sale
06-03-2014, 04:52 PM
#21
JK Enthusiast
Join Date: Feb 2012
Location: Phoenix, AZ
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Multi-tasking usually handles my idle time when holding. There's a small inconvenience to pay if we want better pricing. In most scenarios More employees = less hold time and less hold time = greater operational costs and greater operational costs = higher ticket prices.
06-03-2014, 05:40 PM
#23
JK Super Freak
Thread Starter
Multi-tasking usually handles my idle time when holding. There's a small inconvenience to pay if we want better pricing. In most scenarios More employees = less hold time and less hold time = greater operational costs and greater operational costs = higher ticket prices.
I never meant to offend anyone or cause such an uproar. I certainly didn't expect some of the responses, or I would have kept my situation to myself. You don't have to agree with me, and I'm fine with that and I would hope you would be too.
06-03-2014, 06:31 PM
#24
JK Junkie
I bought a bunch of smaller stuff from Quadratec for my TJ
For my JK I did get the mud front floor mats, but the majority of my JK buys have all been from Northridge simply because they seem to carry a lot more of the modern stuff...like Rigid LEDs vs. KC quartz lights
I've had unbelievably professional customer service from Northridge
Matthew
For my JK I did get the mud front floor mats, but the majority of my JK buys have all been from Northridge simply because they seem to carry a lot more of the modern stuff...like Rigid LEDs vs. KC quartz lights
I've had unbelievably professional customer service from Northridge
Matthew
06-03-2014, 06:50 PM
#26
JK Newbie
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Yep, prefer calling in most of the time. I will pay thru paypal sometimes, but I prefer human interaction . As far as catalogues go, what else do you do on the can if your not flipping thru a parts catalogue?
06-03-2014, 06:52 PM
#27
JK Newbie
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Way better than 4wd who takes orders on parts they don't even have and then you wait months for them to actually deliver. Each and every time I order from them, something is back ordered for months! Been waiting six weeks now for a Poison Spyder hood louvers! I Will never order from 4wd again. Finally learned my lesson. Never had an issue with qtech.
06-03-2014, 10:11 PM
#30
JK Enthusiast
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Called three different times today. I was on hold for at least 15 minutes each time before I hung up and ordered from someone else.
If you're that busy, you need to hire more people or it will cost you more in lost sales that salaries!
BTW, Northridge 4x4 answered on the first ring.
If you're that busy, you need to hire more people or it will cost you more in lost sales that salaries!
BTW, Northridge 4x4 answered on the first ring.
