BrowniesJK

Give RK a call. They have always been helpful.

Rock Krawler Suspension

Thank you sir!!

RK

Horsebeater

I've have been emailing Chad back and forth and once again he tried to blame me for using the wrong grease. Then he tells me he will send out a new joint but I should go ahead and check all the others. Do you realize how long this will take?!!!! I will have to remove every arm to check that they are assembled correctly. I have already found 4 of the joints not locktited and all of the set screws not torqued down. So now this is my responsibility?!?!? My time is extremely valuable to me and I shouldn't have to do this for an expensive lift kit. You step up RK!

Horsebeater

Also not once has he apologized. He just just made the statement that it was only the 7/8" joints that this had happened to in the past.

ShutterBug

The installer should have checked all of this. Don't blame RK because of shortsightedness on the installer's part. All of the joints and jam nuts should have been inspected and prepared BEFORE they go on the Jeep.

Horsebeater

I was the installer. So how would I have checked the joints? There's no tool provided with the kit.

Horsebeater

I paid good money for a kit that should be ready to install.

Horsebeater

So if you bought a new engine for your jeep you would re torque all the bolts. Yeah I don't think so.

Rock Krawler Suspension

I asked a question of what grease you were using that way we can take that out of the equation! I asked you to inspect the other joints to make sure they were tight! This is standard trouble shooting procedure to identify the potential source of your problem so we can get you taken care of! At no point was I accusing you of anything. Here is the entire email string with your home and email address deleted ***. The number of 7/8 housings with the burr from machining was very small and an SOP is in place here for anyone that has the issue. Sorry for any issue this may have caused you.



It's a right. So can you send me the sockets so I can check the torque on the other joints?

Randy
***Address**

Sent from my iPhone

> On May 22, 2017, at 11:04 AM, Chad <chad@rockkrawler.com> wrote:
>
> That's around the time that we found out that the burr was being pushed in!
> We have only had a few do this, I would check your other joints and
> see if the others are tight! Can you send me your address and let me
> know if it is a right or left hand thread?
>
> -----Original Message-----
> From: Randy***
> Sent: Monday, May 22, 2017 12:39 PM
> To: Chad <chad@rockkrawler.com>
> Subject: Re: Another bad joint
>
> The lift was installed in January of this year. I use your grease
> ordered from Northridge. The set screws were just loose.
>
> Sent from my iPhone
>
>> On May 22, 2017, at 8:01 AM, Chad <chad@rockkrawler.com> wrote:
>>
>> Its only the 7/8s joint that this has happened! Cant believe it has
>> happened two times now! Its because of a burr that got machined in
>> the threads and it wasn't allowing the set screw to keep preload on
>> the threads! How long ago did you purchase this lift and what grease
>> are you
> using?
>>
>> -----Original Message-----
>> From: Randy ***
>> Sent: Monday, May 22, 2017 9:51 AM
>> To: Chad <chad@rockkrawler.com>
>> Subject: Re: Another bad joint
>>
>> Drivers side, front upper frame side. I took it apart and no locktite.
>> Also the set screws were not tight, but they had locktite on them.
>> Did my lift kit miss some final inspection? I'm worried all my joints
>> are like this.
>>
>> Sent from my iPhone
>>
>>> On May 22, 2017, at 7:36 AM, Chad <chad@rockkrawler.com> wrote:
>>>
>>> What joint is this in the vehicle?
>>>
>>> -----Original Message-----
>>> From: Randy ***
>>> Sent: Saturday, May 20, 2017 5:16 PM
>>> To: Chad <chad@rockkrawler.com>
>>> Subject: Another bad joint
>>>
>>> Ok Chad, joint number two that fell apart. I have about 3500 miles
>>> since the lift kit install. Correct me if I'm wrong but I don't see
>>> locktite on the threads. I now believe all my joints will
>>> eventually fall apart. What do we do?
>>> I'm fine if you want to refund the money for the lift. Tell me what
>>> do we do now?
>>>
>>> Thanks,
>>> Randy
>>>
>>>
>>
>


Thanks CC

caryt

So what grease did you use?

Reason I asked is I used the wrong stuff and had a joint come apart on the Rubicon, drove it all the way out and 2 hours home that way. Tough as hell joints.

I owned my mistake and didn't whine about it.