Originally Posted by Rock Krawler Suspension

I asked a question of what grease you were using that way we can take that out of the equation! I asked you to inspect the other joints to make sure they were tight! This is standard trouble shooting procedure to identify the potential source of your problem so we can get you taken care of! At no point was I accusing you of anything. Here is the entire email string with your home and email address deleted ***. The number of 7/8 housings with the burr from machining was very small and an SOP is in place here for anyone that has the issue. Sorry for any issue this may have caused you.



It's a right. So can you send me the sockets so I can check the torque on the other joints?

Randy
***Address**

Sent from my iPhone

> On May 22, 2017, at 11:04 AM, Chad <chad@rockkrawler.com> wrote:
>
> That's around the time that we found out that the burr was being pushed in!
> We have only had a few do this, I would check your other joints and
> see if the others are tight! Can you send me your address and let me
> know if it is a right or left hand thread?
>
> -----Original Message-----
> From: Randy***
> Sent: Monday, May 22, 2017 12:39 PM
> To: Chad <chad@rockkrawler.com>
> Subject: Re: Another bad joint
>
> The lift was installed in January of this year. I use your grease
> ordered from Northridge. The set screws were just loose.
>
> Sent from my iPhone
>
>> On May 22, 2017, at 8:01 AM, Chad <chad@rockkrawler.com> wrote:
>>
>> Its only the 7/8s joint that this has happened! Cant believe it has
>> happened two times now! Its because of a burr that got machined in
>> the threads and it wasn't allowing the set screw to keep preload on
>> the threads! How long ago did you purchase this lift and what grease
>> are you
> using?
>>
>> -----Original Message-----
>> From: Randy ***
>> Sent: Monday, May 22, 2017 9:51 AM
>> To: Chad <chad@rockkrawler.com>
>> Subject: Re: Another bad joint
>>
>> Drivers side, front upper frame side. I took it apart and no locktite.
>> Also the set screws were not tight, but they had locktite on them.
>> Did my lift kit miss some final inspection? I'm worried all my joints
>> are like this.
>>
>> Sent from my iPhone
>>
>>> On May 22, 2017, at 7:36 AM, Chad <chad@rockkrawler.com> wrote:
>>>
>>> What joint is this in the vehicle?
>>>
>>> -----Original Message-----
>>> From: Randy ***
>>> Sent: Saturday, May 20, 2017 5:16 PM
>>> To: Chad <chad@rockkrawler.com>
>>> Subject: Another bad joint
>>>
>>> Ok Chad, joint number two that fell apart. I have about 3500 miles
>>> since the lift kit install. Correct me if I'm wrong but I don't see
>>> locktite on the threads. I now believe all my joints will
>>> eventually fall apart. What do we do?
>>> I'm fine if you want to refund the money for the lift. Tell me what
>>> do we do now?
>>>
>>> Thanks,
>>> Randy
>>>
>>>
>>
>


Thanks CC

Originally Posted by caryt

So what grease did you use? Reason I asked is I used the wrong stuff and had a joint come apart on the Rubicon, drove it all the way out and 2 hours home that way. Tough as hell joints. I owned my mistake and didn't whine about it.

Originally Posted by Horsebeater

So if you bought a new engine for your jeep you would re torque all the bolts. Yeah I don't think so.

Originally Posted by ShutterBug

I've never bought a new engine for my Jeep, but I would probably check out the major components, so yes, I would inspect everything. That's really a dumb analogy just to try and make excuses for your own mistake. Own it and move forward.

Originally Posted by Horsebeater

You're a dumbass, go find you own thread. I don't have the sockets to torque the retainers down if I wanted. Own the fact I was sold defective product? Have you read this?

Originally Posted by ShutterBug