Rock Krawler Suspension

Typically with any warranty we would want to see photos to demonstrate proper install and some kind of proof of purchase. For an item like a spring we would want a copy of a recent alignment and some measurements to verify that the axles are square under the vehicle, pinion or caster is correct etc. You can read more about it here: Rock Krawler Suspension

Adam C

Rednroll

So you're saying if someone powder coated their RK springs, and then later experienced either sagging or corrosion problems with those springs that RK would not take the outside sourced powder coating into consideration for denying a warranty claim?

Edit: You can ignore the corrosion comment aspect since we already know, RK rusted parts are considered part of normal wear and tear, and corrosion on those parts do not qualify for a warranty claim. So let's focus on the sagging spring aspect to avoid any further misunderstandings.

That's what I'm saying, we can all do without the "I have no idea why" act. The stage is set for your response for you to confirm one way or the other, and I'm certain that would be useful information to know for those considering powder coating their RK springs since it's something many do and I'm certain MC has experienced problems with it and is the reason why they state that they "don't recommend it" and will deny warranty claims. If RK's policy is different, you now have the opportunity to confirm.

jadmt

I don't need to read it, I went thru it getting mine replaced. I did everything you asked me to do but you have to admit it got a little ridicules towards the end. If you remember my shocks were blamed and pinion angle was blamed and when the pinion angle was shown to be perfect and it was pointed out that there was no way the shocks could cause it to sag and finally you gave me the engineered coil length where they should be when installed and they were like 2" short of what they were supposed to be. Any way I always said they rode great but I feel for the guy that has his powder coated and they start to sag as I found there was always one more thing at fault and it would be hard to show that the pc was not applied too hot at least the other things could be proven to be fine with photos and measurements. After 3 RK lifts I went a different direction on my 4th lift and now I am looking to lift again on my new 2018 Recon and part of me wants to go with RK again but another part of me is like just stick with what worked last time

Rednroll

Also thanks for posting your warranty terms link:

This line was an eye opener

Rednroll

Did you read the warranty terms? It seems to me that you lose any warranty on shocks and springs the moment you choose to install them.

" Springs and Shocks are warranteed against manufacturer's defect only and are only returnable if they have not been installed. "

Seems rather odd. Maybe you're suppose to just put them on your nightstand and admire them to retain any warranty on the springs/shocks?

TheDirtman

all you have to do with RK is throw a fit on a forum and they will replace just about anything. Their warrantee page says one thing one day and something else another. Who can keep track.

jadmt

TrailBadger

Edited by Request From Rock Krawler Suspension

Rednroll

Thanks!!! I definitely misinterpreted that one. My mind was thinking "warranty" when reading the warranty terms and really wasn't considering general returns.

Rock Krawler Suspension

PC'ing springs will not automatically void a warranty, Period.