Smittybilt Tire Carrier Opened Up While Driving Again
06-15-2018, 03:57 PM
#11
JK Enthusiast
Thread Starter
Smittybilt is great on customer service. They called regarding my email, apologized numerous times for taking a few days, and is shipping the new handle free of charge. $140 complimentary....couldnt ask for better!
06-15-2018, 06:07 PM
#12
JK Jedi
Good deal man! So they're sending you a new handle assembly? The market for jeep products is a tough biz, no doubt. Customer service is were companies can help set themselves apart. I would never say Smittybilt has the best quality parts, but they are fairly solid, and they for sure stand behind things as a company. Glad you will have some resolution to your problem!
06-15-2018, 06:11 PM
#13
JK Enthusiast
Thread Starter
Originally Posted by resharp001
Good deal man! So they're sending you a new handle assembly? The market for jeep products is a tough biz, no doubt. Customer service is were companies can help set themselves apart. I would never say Smittybilt has the best quality parts, but they are fairly solid, and they for sure stand behind things as a company. Glad you will have some resolution to your problem!
04-27-2022, 08:21 AM
#14
JK Newbie
Join Date: Apr 2022
Location: Dallas tx
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I have a Smittybilt rear tire carrier on my JK. Somehow the handle has opened up twice now going down the road. I can find no reason/any way this could be happening. First time it happened, I have checked it to ensure secure every morning before I leave....today....the rattling stopped which I found odd, so I looked in mirror and carrier had released and was at a 45 degree angle to the Jeep!
Started looking online and found a "Tech Update/Corrective Action" from internal Smittybilt saying apparently this has happened before and they made a handle with a locking pin to keep it from opening up. Anyone heard of this? Going to email them and see if they have ideas but I dont see how it's letting go while moving......