haha you too ? had to borrow a windows computer

that's some good news at least... still out of a vehicle till likely tuesday but knowing they are fixing things is nice

 

Wow this is painful to read! Years back I had a Superchips tuner for my Durango, and I had a bunch of issue right of the bat with it. Not as extreme as these cases, but still was annoying. Kinda led me away from them for a Jeep tuner. I got the Diablo intune and it has been great so far.

 

Well, this certainly makes me nervous about using one on my 2010, although the problems seem to be on newer jeeps using the 3870

 

I've used SuperChips on my 2010 JKUS with auto for over a year and it's worked great for me. Tire size and gear ratio adjust, tune and shift points correction.

The dealer knows not to mess with my computer without me setting it back to stock first.

 

I'll be installing mine tonight and will post how it went. (2013 Rubi, 6-speed)

 

Ok, mine loaded fine. I loaded the 93 tune.

 

Ok got my Jeep back today from the dealer.

First I'll tell you what Superchips said and then what i did. I am the second one on this forum with the dead 2013. Superchips wanted me to send in my both my ECU and the programmer. This is my DD so being down for another week or two was not an option. I did some research on the other jeep forums and found a few more so i will pass along this advice and a summary of what i found.

Superchips said that since I would not send in the ECU and the unit myself to take it to the dealer but the most that they would pay was 300- (um what about the 5k?) to have the ECU re-flashed. As i posted before, i heard you could get your Jeep into Limp mode by clearing the DTCs with another programmer (I used the FlashCal i already had) it cleared all the dtc's and got the engine to start. Once it was running I took it straight to the dealer- on the trip there (very short distance) there were numerous new errors- traction control, no bus, no signal from TPM system or sensor, check engine lights. Once i got it there, i explained that i had been driving it and all kinds of lights and warnings were going off and that it wouldn't start a few times. Based on all the problems i have read here and other forums, voided warranties and the lack of support from Superchips- I SAID NOTHING ABOUT THE FLASHPAQ PROGRAMMER. I did tell them i had a FLASHCAL and i had used it to correct the spedometer so that the mileage was correct for warranty purposes (they actually said they appreciated that).

The verdict was that my computer was totally fried- they were able to see all the DTC's from the short trip in, but unable to reflash and upload, they replaced the ECU and found that the TPMS sensor had failed as well. The only error codes they saw were the ones after I reset them and there was nothing else stored in the ECU that they could read. I had uploaded a tune from the FLASHCAL to get it started and removed the tune before i took it in which appearantly cleared all the Superchips footprints out of the system.

The Dealer replaced the 2 computers the ECU and the TPMS under warranty. I am back up and running. I returned the programmer to 4wheel and let them know It was defective. I avoided getting my VIN Flagged in the Chrysler system and having to pay an arm and a leg or take legal action against Superchips. I will not be buying another Superchips product and there was no way i was plugging another FlashPaQ into my Jeep (they did offer to send me a new one)

I hope this account helps others who have a problem. My vehicle was completely down from the 27th to the 9th. I feel i am extremely lucky to walk from this unscathed,

If anyone has any specific questions, i would be happy to answer them.

 

I know it's painful to have your DD go down for a few weeks, but that's a great ending. I wasn't expecting that outcome at all. Glad it worked out for you man.

 

Only a crazy man on meth would go this route on a 13-14 wrangler. I have always wondered about the SC $5000 warranty and now we have the answer lol.

 

This thread now makes me think twice before buying a superchip for my jeep. I was gonna buy but now after reading about a possible fried pcm, I rather not buy it now, i would hate to not have my jeep for a few weeks, thats crazy!