So place an order on a congo cage to have for my vacation trip with the family for the forth.I order it back on June 17th of this month now this part is being drop ship so i go online for the tracking numbers notta.So i call on the 21st for the tracking numbers put on hold there calling drop shipper he come back online yup it will ship tonight.So keep look for tracking number on web site no numbers day after day .I call yesterday guy puts me on hold call they cant find the tracking numbers please call back tommarrow .So i call today and still could not get the numbers out of them!he tells me it ship and was last scan on the 25th in cal. so i ask when will it be at my house on july 2nd not good.
I'M so piss the thing will show up when i'm not home i will have to ask my neighbor to refuse it for me.I really wanted it for this trip.I figure 10 days at the most that would of been plenty of time to get across the country and added acouble of days before friday to mount it on the jeep to be safe .

I can say i'm really disappointed in Quadratrec customer service I had another item on back order was told they have no idea when it would be in the vendor is not getting back to us on a date when we will get them in. ???? Cancel !!!! after today !!! dealings they should find a new supplier.

I been a good long time customer spent thousands over the years with them and have never been so disappointed as i am today. Felt like i couldn't get a straight anwser. run around .

So no rack for the trip.

 

Sucks , sorry to hear that, if you lived close to me I'd let u take mine.

 

I'm not sure that's entirely quadratec's fault. I was in the same situation as you last year. I had ordered a Congo Cage from 4wd about one month before my trip. It showed up a few days before my trip with no hardware or brackets. My problem was with Kargo Master. These things ship directly from them so the vender has no control over that. I love mine but it was a nightmare getting it here with all the pieces. I wouldn't refuse it because it is a great product that you will use a lot.

 

Poor customer service they should be able to give me the tracking number by now and i still don't have them from june 21st when i ask for them and still down have them when i ask for them 3hr ago ask them to email them to me still no email and no tracking numbers, ooooh it going back thats for sure!

 

I'm sorry that the rack didn't show up in time for your trip. Usually drop shipments take 1-2 weeks for delivery. Which does not include weekends, only actual shipping business days. Kargo Master is on the west coast, and they are 3 hours behind us in opening time. If you called us in the morning, than we'd be unable to obtain this information from them until they open. If you were told today that you'd receive a call back or an email, please allow us the chance to do that. We are still open for another 11 hours.

I'd also like to check on everything for you. Please PM me your account information so I can take a look and help speed the process up some. Thank you

-Joe

 

Who every i talk to today had those number told me he just got them after he put me on hold!told me ups scan the last location on the 25TH in cal. Sound like i'm get the real run around this guy didn't want to give me the tracking numbers be cause it must just ship out on the 25th when i was told it ship out on the 21st .Don't worry about it .It's going back! your lost in this economy you would think every order count you lost two order from me today adding up to almost $500.00. and many many more!

 

I would still like to get to the bottom of this so that if a problem does exist, it can be corrected. There are standard delays of information and confirmations between us and any drop ship manufacturer. This doesn't necessarily mean a product wasn't shipped though. We wouldn't give you the run around on your order. Please PM me your information so I can check into this and address the appropriate matters through the appropriate channels. Thanks

-Joe

 

I haven't ordered from Quadratec for a while but from what I have read, Joe is a stand up guy and is willing to help out.

At the very least give him an opportunity to assist you since you posted this up for the world to see... if you're not satisfied with his response then cancel your order.

If he takes care of it for you and you are happy with the results then recognize him for stepping up for you.

 

I'll get you taken care of today

-Joe

 

I gave him the info and the opportunity to assist me and he responded and lets just say when they get it back the order will be canceled that it. Some step up.