Metalcloak Availibility
JK Junkie
Joined: Jun 2013
Posts: 3,697
Likes: 2
From: Grosse Pointe, MI
That is odd. I ran those last year and had no issue getting a replacement when I needed one. Although, I did eventually ask if I could "rent" a front and rear so I always had a back up, but that got shot down. I did start carrying replacement shraeder valves though as it was a pretty common event for me to smash the bottom valves on rocks in the rear. I'd just pop a new one in on the trail and charge it up (a little hard sometimes as the shock has to be fully extended).
JK Newbie
Joined: Aug 2015
Posts: 8
Likes: 0
From: Hoover Alabama
Former Vendor
Joined: Jun 2010
Posts: 61
Likes: 0
From: Rancho Cordova, California
So bought their 3.5 Gamechanger kit with 6-pak shocks. Been out three times and one of the shocks
bent badly. I am very hard on my rides so can understand it bending kind of? But they are telling me
3-4 weeks to get a replacement shock. They really need to stock some of the parts for existing customers
that have problems instead of selling them all to new customers! Just my vent
bent badly. I am very hard on my rides so can understand it bending kind of? But they are telling me
3-4 weeks to get a replacement shock. They really need to stock some of the parts for existing customers
that have problems instead of selling them all to new customers! Just my vent
---Thanks for the kudos and sorry to hear about your shock.
Just for the record, we always work with new and old customers alike to ensure build schedules are met and deadlines are not missed.
As for keeping parts for existing customers, if it was a continuous and ongoing problem, that would make sense, however, since it is a rare problem, it is not something we've found to be necessary. That can always change in the future and we like all feedback.
As a note, I appreciate that you bought a spare shock, but it is not something that I recommend to most customers. When and if your shock gets damaged on the trail (definitely not unique to 6Paks) because the 6Paks mount into the stock location, you can easily put another shock in there for daily driving until the 6Pak is repaired.