Lifetime warranty owners ... Don't let your warranty lapse!
09-10-2013, 12:26 PM
#1
JK Enthusiast
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Lifetime warranty owners ... Don't let your warranty lapse!
So you may have thought your warranty was for the Lifetime of the vehicle, but that is only true if you meet certain restrictions. Namely, you must have a MANDATORY drivetrain inspection done within a 60 day window on the 5 year anniversary of your Jeep purchase.
Here is what happened to me:
I moved right around the 5 year anniversary of my Jeep purchase, so for some reason I didn't get the postcard in the mail telling me about my MANDATORY drivetrain inspection until a few weeks ago. I scheduled the appointment, and then got a call back from the dealership saying that my LIFETIME warranty had lapsed. I was obviously shocked. The dealership suggested I call Chrysler HQ...so I did. My 60 day window for getting the inspection done expired in June of this year...so they said (after much discussion and multiple phone calls) that they would extend the LIFETIME warranty if I had the inspection done prior to Sept. 30th. I already had an appointment, so I figured it would be a no brainer and I would be good to go within the week.
Not so fast!
The dealership found that I had a leaky water pump and a small problem with my intake manifold. Both had to be fixed to pass inspection. "So fix it" I said...assuming it was under warranty.
"Mmmmm yeah, you see, unfortunately Chrysler has stipulated that you will pay for any repairs required to pass inspection..."
"What?!!!" I said.
"Perhaps you should call Chrysler and talk it over with them."
So that's what I did. I called Chrysler. And they said, if I want the LIFETIME warranty back, I will have to pay for the charges to pass inspection.
Crap!
But wait, I have a bumper to bumper warranty that I added to my LIFETIME warranty that lasts until 100k miles or 6 years. So I call the dealership and talk to them about the bumper to bumper warranty. They tell me that they'll call the warranty company once I give them the 800 number.
I wait for confirmation but feel relieved that it'll be covered. So I get a call back from the dealership.
"I'm sorry, but the warranty you have is called a 'Wrap warranty', which means it covers everything that ISN'T already covered by your LIFETIME warranty (and assumes the LIFETIME warranty will last...a LIFETIME)."
So all this to say, I will be paying over $700+tax to get my LIFETIME warranty re-instated. Oh, and by the way, I have NEVER had ANY warranty work done on my Jeep to date.
Learn a lesson from me please. If you have the LIFETIME warranty, don't let it lapse. Take it in for that free inspection around the 5 year anniversary.
So I've lost money here, but I want it back. All the work I've done on my Jeep just because I like doing it myself...I will now take into the dealership. I will FIND work to be done...trust me.
Here is what happened to me:
I moved right around the 5 year anniversary of my Jeep purchase, so for some reason I didn't get the postcard in the mail telling me about my MANDATORY drivetrain inspection until a few weeks ago. I scheduled the appointment, and then got a call back from the dealership saying that my LIFETIME warranty had lapsed. I was obviously shocked. The dealership suggested I call Chrysler HQ...so I did. My 60 day window for getting the inspection done expired in June of this year...so they said (after much discussion and multiple phone calls) that they would extend the LIFETIME warranty if I had the inspection done prior to Sept. 30th. I already had an appointment, so I figured it would be a no brainer and I would be good to go within the week.
Not so fast!
The dealership found that I had a leaky water pump and a small problem with my intake manifold. Both had to be fixed to pass inspection. "So fix it" I said...assuming it was under warranty.
"Mmmmm yeah, you see, unfortunately Chrysler has stipulated that you will pay for any repairs required to pass inspection..."
"What?!!!" I said.
"Perhaps you should call Chrysler and talk it over with them."
So that's what I did. I called Chrysler. And they said, if I want the LIFETIME warranty back, I will have to pay for the charges to pass inspection.
Crap!
But wait, I have a bumper to bumper warranty that I added to my LIFETIME warranty that lasts until 100k miles or 6 years. So I call the dealership and talk to them about the bumper to bumper warranty. They tell me that they'll call the warranty company once I give them the 800 number.
I wait for confirmation but feel relieved that it'll be covered. So I get a call back from the dealership.
"I'm sorry, but the warranty you have is called a 'Wrap warranty', which means it covers everything that ISN'T already covered by your LIFETIME warranty (and assumes the LIFETIME warranty will last...a LIFETIME)."
So all this to say, I will be paying over $700+tax to get my LIFETIME warranty re-instated. Oh, and by the way, I have NEVER had ANY warranty work done on my Jeep to date.
Learn a lesson from me please. If you have the LIFETIME warranty, don't let it lapse. Take it in for that free inspection around the 5 year anniversary.
So I've lost money here, but I want it back. All the work I've done on my Jeep just because I like doing it myself...I will now take into the dealership. I will FIND work to be done...trust me.
09-11-2013, 05:29 AM
#3
JK Enthusiast
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Chrysler will do anything to fu out of your lifetime warranty I had the same problems with my radio on day one on my NEW jeep have had 20+ radios put in guess what its not just the radio but to get them to replace anything else is impossible now will not even put factory one back in just a aftermarket and guess what it will void my warranty if I do even though that Chrysler told me they will pay for it!
09-11-2013, 03:16 PM
#4
JK Enthusiast
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Wow! I too purchased lifetime warranty and nothing was said about having a 5 year check up done. I guess I have 4 yrs and 6 months to get my post card in the mail. Thanks for the heads up
09-11-2013, 08:06 PM
#6
JK Junkie
This wasn't a plan anyone purchased, it was a program give away by Chrysler.
EDIT. See link in post below for FAQ and program dates.
Last edited by Jiblet; 09-11-2013 at 08:11 PM.
09-11-2013, 08:07 PM
#7
JK Junkie
Last edited by Jiblet; 09-11-2013 at 08:10 PM.
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09-11-2013, 08:19 PM
#9
JK Freak
Join Date: Oct 2007
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I missed out on mine, lapsed December of last year, I haven't tried goin to claim it, I'm too busy working but I never got a post card about it, I doubt I'll have any luck getting it
