I've been going through the ringer with Sirius. Three months after I bought my Jeep, I receive a notice that my complimentary subscription had expired, and it was time to renew. I looked on my original sticker and there was "One Year Subscription."

I go to the dealer and they made copies of all the paperwork I brought in, and said they would contact the Sirius Rep for Chrysler. After two weeks, nothing. I go back in and the guy was surprised nothing had been resolved. So my salesman was there, and he got on the phone with Sirius, I waited for thirty minutes and then told him, call me. I had already spent hours on the phone, and countless emails and just couldn't handle it anymore.

Anyway, two hours later, he called me and told me he had finally got it worked out, and that I have to go out and turn on the Jeep and radio to 184 to receive the subscription. Finally, my subscription was back.

But the next day I noticed Travel Link was not working. It had been working since I installed the update, but now said I was not subscribed. I phone Sirius and they claimed I had installed the update improperly. The person I talked to was too stupid to understand that it was working after the update, but had stopped after three months. I finally gave up trying to explain it to them.

I tried emailing customer support about how my Travel Link expired after three months, and I was supposed to get a year. The response, get this, was "Our records show you are not subscribed to Travel Link."

WTFFFF?

I contacted them again saying, "I know your records show I am not subscribed, the problem is that I am supposed to be subscribed."

They responded, "please contact Customer Care at <phone-number>."

This is the kind of service they give a potential subscriber? I really like Sirius and Travel Link, but the first date is looking like a psycho Fatal Attraction thing.

 

I love my sirius radio but despise calling into their CS. I would rather sit and watch Bravo with my wife then call Sirius CS its that bad. I have a maybe 3 times in 8 years of having Sirius had good experiences. I traded in my Nitro for the jeep (built in unit) they asked if i would want to transfer the radio to a new car, friend or family member, "how on a built in unit", no answer. Every single time I have a new radio (which strangley has happend a lot) they give me a new account, cannot keep my internet login/password the same, that is impossible in the digital age, or the change the login info and dont tell me requiring yet a nother phone call in. And dont get me started on the billing, I give them the credit card info, tell them to make it revolving so I do not have to pay monthy just to autowithdraw it, they say ok, 30 days later, your account has been suspended due to non payment, so I have to login online and pay again....no option to auto pay online (thank god there is no late fee). Call them and they magically set it up to autopay and its fine....until my next radio and its all screwed up again. The last guy I called was great, didnt try to screw me around with sales talk, just did what I asked, and for some reason my bill has only been $3.19 for the past 3 months??? dont get it, since It is supposed to be around $15 (physical radio and internet subscription). But since they have jacked me and others around so much CS wise, I dont want to waste more time calling in to complain ha (or say thanks? ).

Maybe they could do better with CS and they would have a better net worth then $1.87 per share stock value.

 

Wow you'd guys are unlucky. I've been a very happy and loyal sirius customer for better than 6 years now. Their CS has been nothing but fantastic to me.

 

I never had a problem with them. They even transferred over the remaining time from my F350 that I traded for my JK when I bought it.

 

Sirius subscriber since 2005, I can t live without it! I Seriusly can not listen to the radio anymore.

 

I've been a customer since 03 and have never had any problems... I do regret not having enough money back then (student) to get the $400 lifetime contract!

On the bright side, if you call them and request a lower price they will usually do it if you pay for the year in advance. ($6.99/month vs $12.99) Worked for both my wife and I...