ATTN: Don-A-Vee
Thread Starter
JK Junkie
Joined: Jan 2007
Posts: 2,710
Likes: 0
From: AT LARGE somewhere in CT
ATTN: Don-A-Vee
Don-A-Vee, I need a dealership's input here...
My Jeep was built in late January, and shipped via rail on 1/27... it's been sitting in Selkirk, NY ever since, and my dealership (in CT) says that the "delivery guys" are unable to load my Jeep onto the truck "probably due to the snow." I'm also told that once the Jeep IS loaded onto the truck, I'm still facing a 7 day wait (I could make the drive myself in less than 4 hours). So, by the time I see it, it'll have been "in transit" for over a month!
Can you give me any input as a Jeep dealership? Do you Jeep dealers have to contract out the delivery work to specific "shippers" to get the vehicle from the train yard to the dealership or something like that? Are there industry- or brand-specific standard practices that you can share with me?
I appreciate any insight you can provide... Thanks in advance.
My Jeep was built in late January, and shipped via rail on 1/27... it's been sitting in Selkirk, NY ever since, and my dealership (in CT) says that the "delivery guys" are unable to load my Jeep onto the truck "probably due to the snow." I'm also told that once the Jeep IS loaded onto the truck, I'm still facing a 7 day wait (I could make the drive myself in less than 4 hours). So, by the time I see it, it'll have been "in transit" for over a month!
Can you give me any input as a Jeep dealership? Do you Jeep dealers have to contract out the delivery work to specific "shippers" to get the vehicle from the train yard to the dealership or something like that? Are there industry- or brand-specific standard practices that you can share with me?
I appreciate any insight you can provide... Thanks in advance.
JK Enthusiast
Joined: Oct 2006
Posts: 323
Likes: 0
From: La Verne, SoCal
I can give feedback based only on our shipping system out here. The transportation of the vehicle from the factory to the dealer is done by the factory. That is why they charge the destination fee. There is no way for a dealer to get a train to it's destination any quicker. There is a way, however, for a dealer to get a vehicle from the destination rail yard to the dealer's lot a little quicker. They can place the vehicle on will-call and pick the vehicle up themselves, or send a local shipping company to pick it up. The cost would have to be picked up by the customer though.
We are lucky enough that we can usually just drive to our shipping yard and pick up the vehicle. The only bad part is that we then put roughly 30 miles on the customer's car for them.
So if you are really set on getting it as fast as you can then call the dealership and tell them to will-call the vehicle and that you will cover the cost to have a local vehicle mover pick it up by truck and trailer or flatbed.
We are lucky enough that we can usually just drive to our shipping yard and pick up the vehicle. The only bad part is that we then put roughly 30 miles on the customer's car for them.
So if you are really set on getting it as fast as you can then call the dealership and tell them to will-call the vehicle and that you will cover the cost to have a local vehicle mover pick it up by truck and trailer or flatbed.
Thread Starter
JK Junkie
Joined: Jan 2007
Posts: 2,710
Likes: 0
From: AT LARGE somewhere in CT
I can give feedback based only on our shipping system out here. The transportation of the vehicle from the factory to the dealer is done by the factory. That is why they charge the destination fee. There is no way for a dealer to get a train to it's destination any quicker. There is a way, however, for a dealer to get a vehicle from the destination rail yard to the dealer's lot a little quicker. They can place the vehicle on will-call and pick the vehicle up themselves, or send a local shipping company to pick it up. The cost would have to be picked up by the customer though.
We are lucky enough that we can usually just drive to our shipping yard and pick up the vehicle. The only bad part is that we then put roughly 30 miles on the customer's car for them.
So if you are really set on getting it as fast as you can then call the dealership and tell them to will-call the vehicle and that you will cover the cost to have a local vehicle mover pick it up by truck and trailer or flatbed.
We are lucky enough that we can usually just drive to our shipping yard and pick up the vehicle. The only bad part is that we then put roughly 30 miles on the customer's car for them.
So if you are really set on getting it as fast as you can then call the dealership and tell them to will-call the vehicle and that you will cover the cost to have a local vehicle mover pick it up by truck and trailer or flatbed.
I appreciate your input - I think I'll see if my dealership's owner will pick up the cost out-of-pocket for the horrible service issues I've had with them already... worst they can do is say no. Thanks again Jeff.