Done ordering from Quadratec.com
JK Super Freak
Joined: Oct 2015
Posts: 1,181
Likes: 2
That's not customer service. That's expecting someone to do your job. Your diary must be full of angry rants if something this minuscule causes you to start a thread on it.
JK Enthusiast
Joined: Mar 2013
Posts: 253
Likes: 17
From: Portland, OR
I have to say that I won't order from Quadratec either but for a different reason. Too many times to count I have ordered parts from Quadratec and paid for next day shipping only to find out the order is changed to backordered. Two weeks later Quadratec finally ships the part... "next day" and I get charged for the expensive shipping. Twice I ended up buying the part locally when I found out it wasn't in stock. Until Quadratec fixes there website to show "In Stock" or "Backordered" in their listings I won't order from them again. I look at Quadratec as nothing more than a drop shipper and at least Amazon is listing parts that they can actually ship.
JK Junkie
Joined: Apr 2010
Posts: 2,123
Likes: 1
From: - - Jeep-topia - -
I have to say that I won't order from Quadratec either but for a different reason. Too many times to count I have ordered parts from Quadratec and paid for next day shipping only to find out the order is changed to backordered. Two weeks later Quadratec finally ships the part... "next day" and I get charged for the expensive shipping. Twice I ended up buying the part locally when I found out it wasn't in stock. Until Quadratec fixes there website to show "In Stock" or "Backordered" in their listings I won't order from them again. I look at Quadratec as nothing more than a drop shipper and at least Amazon is listing parts that they can actually ship.
On another note, years ago installing a synergy drag link I ripped a boot on the knuckle side. Place I purchased it from didn't sell em. Got on eBay and ordered 3 for 20$ and had em by the next weekend. Didn't call anybody, just handled the issue.
Like the old saying bro, want something done right? . . .
JK Enthusiast
Joined: Jan 2016
Posts: 289
Likes: 1
I Ordered their floor mats last month. Returned them as soon as i got them. The quality was crap compared to Weathertech. I have not went back to their site since. If they are willing to put junk out the door with their name on it i am good finding better quality elsewhere.
JK Freak
Joined: Oct 2015
Posts: 542
Likes: 10
From: Austin, TX
I Ordered their floor mats last month. Returned them as soon as i got them. The quality was crap compared to Weathertech. I have not went back to their site since. If they are willing to put junk out the door with their name on it i am good finding better quality elsewhere.
JK Enthusiast
Joined: Jan 2016
Posts: 289
Likes: 1
Sponsoring Manufacturer
Joined: Apr 2007
Posts: 6,824
Likes: 3
From: Utah
I have been using them for parts since 07 even though I know other sources are cheaper but today was the last straw. For me the increased cost is the price of quality customer service and I am happy to pay it but shit customer service = I'm gone.
The short version of what happened: Purchased Teraflex HD ball joint set, tore boot on install (DERP), called Quadratec to purchase replacement boot, was told to call Teraflex to get the part number and call Quadratec back with it so they could sell it to me. If I'm going to do all the legwork with Teraflex to find the part why the **** would I then purchase it through Quadratec and not direct from Teraflex.
Quadratec, what I expected to hear was "we do not list that as an available part but I will contact Teraflex and get you one, whats your phone number so I can call you back with a cost and estimated ship date."
The short version of what happened: Purchased Teraflex HD ball joint set, tore boot on install (DERP), called Quadratec to purchase replacement boot, was told to call Teraflex to get the part number and call Quadratec back with it so they could sell it to me. If I'm going to do all the legwork with Teraflex to find the part why the **** would I then purchase it through Quadratec and not direct from Teraflex.
Quadratec, what I expected to hear was "we do not list that as an available part but I will contact Teraflex and get you one, whats your phone number so I can call you back with a cost and estimated ship date."
Joe
JK Super Freak
Joined: Mar 2014
Posts: 1,408
Likes: 6
From: Nashville, TN
