getting through to quadratec

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May 5, 2009 | 07:25 PM

#11

bly109

JK Junkie

Joined: Mar 2007

Posts: 3,122

Likes: 0

From: Mount Carmel, PA

Quote:

Originally Posted by Calypso

30-45 minutes???

I wouldn't hold that long for anyone or any company! That's poor customer service and I'd take my business elsewhere!

I would if I could, but I'm forced to deal with some of these companies to get parts for my customers. Most of them are companies that we used to deal with and stopped because of how poor thier customer service was. Some of our customers still have their products they bought through us, so Im usuallly stuck in the middle trying to get them parts.

Its the one part of my job I dread the most...

May 5, 2009 | 07:27 PM

#12

tkob1060

JK Freak

Joined: Oct 2007

Posts: 943

Likes: 2

From: Hangin in the sunshine state....staging forum..

a lot of times if you keep hitting zero you will get through to a person or at least on hold for one, skipping all the automated questions

May 5, 2009 | 07:29 PM

#13

bly109

JK Junkie

Joined: Mar 2007

Posts: 3,122

Likes: 0

From: Mount Carmel, PA

Quote:

Originally Posted by bigbluejk

I dunno why companies don't just have voicemail. I left David at Northridge 4x4 a voicemail and before I even finished leaving it, he was calling me back. It would have been ok with me if it was 4 hours later though (or whenever convinient)... as long as I didn't have to hold for who knows how long? I guess I have been getting spoiled dealing with guys like joe at teraflex and david at northridge.

David's customer service is really on a "whole nother level" then most companies. Ive had him call me back when I didnt leave him a message