HORRIBLE experience with baseline4x4
 

just wanted to share my experience but first let me explain that i do understand that mistakes happen and that sometimes corrections need to be made.

i ordered a product with an advertised sale price. yes, it occurred to me that the price was too good to be true (at ~25% off). i added it to my cart, went through registration, shipping, credit card info and finished check out. i received a confirmation page and email. it all sounds good, right? i sent an email out to a few buddies that need the same part so they could get the deal. then about 10 min later i received telling me the order was cancelled. then another telling me my card has been refunded with a very short explanation (web site error). so i called and asked to speak to Sandy. oh, let me tell you.. she's a peach. she's very bitter. not at any moment did i feel that she was working for my business. i asked about the order and subsequent cancelation -- just as i explained above. the only reply she made (twice), "i said i was sorry".

it's very easy to earn business and to retain it. even after a mishap like this. i work in sales and i have maintained customers, very satisfied customers for more than 25 years. it takes very little effort. "hey, we made a mistake. let us make it up to you..." free shipping?? we'll sell it to you at our cost?? free t-shirt?? free hat?? here's a discount for your next order?? EASY stuff.

i guess that "i'm sorry" doesn't make up well enough. especially when i don't feel that you truly sorry.

i hope everyone else has a much better experience with them than i have.