JCWhitney's price matching is a joke
Thread Starter
JK Newbie
Joined: Jun 2010
Posts: 92
Likes: 0
From: NJ
JCWhitney's price matching is a joke
I just tried to order tires form JC Whitney. I was hoping that they would honor their price-match policy, but that didn't happen. So I ordered the tires from the other place without any problems. They were very helpful.
Please wait for a JC Whitney Product Specialist, we'll be right with you. We are adding new items and applications to our site each week. Check back often to see what's new!
You are now chatting with Product Specialist Sabrinia via a secure, live chat session.
Sabrinia: Hello! My name is Sabrinia. How are you?
You: can you match a price on 1JA 549277 ?
Sabrinia: We price match the final price. This includes merchandise selling price after any applicable discounts, shipping and handling, and any other charges that may apply. Therefore we match our final out-the-door price to the competitor's out-the-door price.
Sabrinia: In order to qualify, the item must be exact same make, model, color, manufacturer, etc. Also, we cannot price match special promotional pricing, liquidations, limited quantities, damaged, used, factory-reconditioned, sold without warranty or close-out inventory.
You: This will qualify, right?
You: http://www.discounttiredirect.com/di...w=false&cs=285
You: $136/free shipping
You: per tire
Sabrinia: I'd be happy to help you with your request.
Sabrinia: Let me see what we have available for you. One moment, please.
Sabrinia: We can not price match that item because the tire is out of stock.
You: Can you backorder it?
Sabrinia: We can't, the item that I would price match would have to be in stock or available.
You: Could I order the tire from you for the regular price?
Sabrinia: Yes.
Sabrinia: Are you looking to get all 4 or just 1? Because if you do all 4 I can give you a 15% off code.
You: Something doesn't make any sense. I can order the tire for the regular price but you won't match your competitor because it's not in stock? That's illogical.
Sabrinia: I'm sorry, that is our policy.
You: Will you match it when it's in stock?
Sabrinia: Yes.
Sabrinia: We have to have proof though.
Sabrinia: You would have to send them the link like you did for me when they come in stock.
You: I just gave you proof, no?
Sabrinia: Yes, but it's not in stock.
You: Right, that's why I'm asking if you will match that price when it is in stock.
Sabrinia: Yes.
You: When will it be in stock?
Sabrinia: Not sure, that's on a different website.
You: Tell me seriously, am I wasting our time here? Is the price match some sort of BS?
You: If it is, I'll give up.
Sabrinia: click here for price matching policy
You: That policy doesn't say anything about the item being in stock.
You: "The product must be available from the JC Whitney website"
You: ...which it is
Sabrinia: I'm sorry for the delay. I'll be right with you.
You: Would it be fair to say that you don't want my business? Like I wrote earlier, I'll just go away if that's the case.
Sabrinia: One moment please.
Sabrinia: Okay, I just spoke with my supervisor and she said we can not price match someone else's company if they are not in stock because if you were to order them from the other company they would not ship out because they are out of stock.
You: Are you saying that DiscountTireDirect.com doesn't have them in stock?
Sabrinia: Yes, if you read under the picture is states that they are out of stock.
You: ..because they do.
This chat session has ended.
That's it. They ended the session without a goodbye. Oh, well.
You are now chatting with Product Specialist Sabrinia via a secure, live chat session.
Sabrinia: Hello! My name is Sabrinia. How are you?
You: can you match a price on 1JA 549277 ?
Sabrinia: We price match the final price. This includes merchandise selling price after any applicable discounts, shipping and handling, and any other charges that may apply. Therefore we match our final out-the-door price to the competitor's out-the-door price.
Sabrinia: In order to qualify, the item must be exact same make, model, color, manufacturer, etc. Also, we cannot price match special promotional pricing, liquidations, limited quantities, damaged, used, factory-reconditioned, sold without warranty or close-out inventory.
You: This will qualify, right?
You: http://www.discounttiredirect.com/di...w=false&cs=285
You: $136/free shipping
You: per tire
Sabrinia: I'd be happy to help you with your request.
Sabrinia: Let me see what we have available for you. One moment, please.
Sabrinia: We can not price match that item because the tire is out of stock.
You: Can you backorder it?
Sabrinia: We can't, the item that I would price match would have to be in stock or available.
You: Could I order the tire from you for the regular price?
Sabrinia: Yes.
Sabrinia: Are you looking to get all 4 or just 1? Because if you do all 4 I can give you a 15% off code.
You: Something doesn't make any sense. I can order the tire for the regular price but you won't match your competitor because it's not in stock? That's illogical.
Sabrinia: I'm sorry, that is our policy.
You: Will you match it when it's in stock?
Sabrinia: Yes.
Sabrinia: We have to have proof though.
Sabrinia: You would have to send them the link like you did for me when they come in stock.
You: I just gave you proof, no?
Sabrinia: Yes, but it's not in stock.
You: Right, that's why I'm asking if you will match that price when it is in stock.
Sabrinia: Yes.
You: When will it be in stock?
Sabrinia: Not sure, that's on a different website.
You: Tell me seriously, am I wasting our time here? Is the price match some sort of BS?
You: If it is, I'll give up.
Sabrinia: click here for price matching policy
You: That policy doesn't say anything about the item being in stock.
You: "The product must be available from the JC Whitney website"
You: ...which it is
Sabrinia: I'm sorry for the delay. I'll be right with you.
You: Would it be fair to say that you don't want my business? Like I wrote earlier, I'll just go away if that's the case.
Sabrinia: One moment please.
Sabrinia: Okay, I just spoke with my supervisor and she said we can not price match someone else's company if they are not in stock because if you were to order them from the other company they would not ship out because they are out of stock.
You: Are you saying that DiscountTireDirect.com doesn't have them in stock?
Sabrinia: Yes, if you read under the picture is states that they are out of stock.
You: ..because they do.
This chat session has ended.
JK Freak
Joined: Nov 2009
Posts: 699
Likes: 1
From: NW Houston, TX
Not even as part of their price...Their install prices are about equal with other places. They do it as part of their customer service promise. And because they do that, they win time and time again!
JK Jedi Master
Joined: Mar 2007
Posts: 14,800
Likes: 374
From: Midwest City, OK
