So a little intro for you all...
I really really want to like EVO MFG and OFFROAD EVOLUTION. I see some quality products and great ideas come from them but recently I had some POOOOOOR customer service. Poor enough that my business will be going elsewhere next time.

I called OFFROAD EVOLUTION to ask some questions I had about their Corner Skins and the lights that came with them. Drew assured me that I was to get two corner panels (sold raw), hardware to install, and two 4" TRUCKLITE tail lights.

I ended up ordering some rear corner skins with the tail lights shortly after our conversation (I cannot specify dates because I deleted my emails) and got payment confirmation early the next morning. After a few days had passed I emailed OFFROAD EVOLUTION asking if it was possible to get an estimated delivery date or a tracking number (One was not provided on my payment information email.) Shortly after I sent it I received an email saying my package was shipped that day with three tracking numbers attached.

A few more days had passed before I typed those tracking numbers into the UPS website to see where they were at. UPS had no record of those tracking numbers reaching any of their facilities. I then emailed OFFROAD EVOLUTION again saying asking where they might be. Again shortly after I emailed them I got a response saying that my corners were still in the shop getting tabs welded on and will be shipped out first thing the next morning!

I was trying to be patient and after two more days the UPS website still had no record of my packages. This time I emailed OFFROAD EVO explaining my frustration. They offered me a care package for my inconvenience and promised me that my package will be on it's way the next morning. My packages were in fact shipped the next morning and arrived a few days later.

I received 3 items and my tail lights that I paid $84 were nowhere to be seen. I email EVO again and Drew apologized and claimed full responsibility. He said they will arrive at my door in a few days. That they did, but they were not what he had told me they were before I made the order. He told me that I would be getting TRUCKLITE tail lights...I received MAXXIMA tail lights with TRUCKLITE "seals" if you will.

I paid over $400 (75 of which was shipping) and it has been such a pain! Like I said I really want to like them and I have a customer service background so I feel guilty for throwing a fit, but I don't get how a business can run like this. I understand mistakes happen and there are mixups but come on! For all this trouble I received T-shirt, a hoodie, and a sticker. Thanks guys....

Customer service plays a huge part in who I buy from and who I recommend to other Jeepers. From my experience there is no way I will recommend OFFROAD EVOLUTION.

 

At least you got a care package. It took me almost 4 months to get a set of corners from River Raider and they still came wrong after the second shipment. Seems like quite a bitch for something that you received in a relative short time.

 

The wait wasn't long but a company shouldn't tell a consumer that their product has shipped twice and both times they still were still in the shop somewhere...I'm complaining because what I was told wasn't the truth (on multiple accounts) and right after I paid them good money

 

Yes they arrived in an acceptable amount of time but I'm frustrated because what I was told was not the truth (on multiple occasions). Don't tell me that they shipped if they are still in the shop. Don't tell me they're TRUCKLITES if they're not. I paid them good money. I expect more than that.

 

Can I have shirt,hoodie and sticker then? It was one experience. People make mistakes. If they treat you like this again then I move on. I would give them a second chance.

 

I agree with Waldo, Mistakes happen but when it goes this far i don't purchase from them again. This is the only way that us consumers can send a message back to these people. WE ARE THE CUSTOMER, and the stuff we buy from you is not cheap.

 

EVO has always been that way.So that's why most folks go in person to have work done in their shop

 

And that is a valid excuse for poor customer service?

 

Same thing happened with my rock star skids..... I got a free sticker lol

Sent from my obama monitoring device

 

If you want to let them know how you feel, send the swag back and tell them your concerns with the way the transaction went down. If you are really unhappy you shouldn't want or keep the free stuff anyway, should you?

Edit: I have no experience with the store or the shop and I'm not saying you need to rip on them, just be honest with them and yourself (the return the swag part). Did you send the lights back?