I have to start this off, with I LOVE MY JEEP!!! We purchased a 2007 unlimited sahara. We have 2 girls and love the convertible with 4 doors. Our new baby had a few issues, one being the fender on the driver side of the car was a different color from the rest of the vehicle. I took this to the dealership, they apologized and then told me that they would have to put it in the body shop to repaint the fender. I agreed, they sent it off to some hillbilly shop that was not able to match the paint. They had the car for 9 days. They told me that they could send it back and have them try again. I let them, the next time they removed the factory seam from the fender and still didn't get the color right! In case you don't know what I'm talking about, look at the fenders on the new Wranglers, it is on all of them, there is a seam that runs up the fender from near the headlight, it is on both sides and all models. We had the dealership get the area service rep involved. His name is David Hooten. He had a meeting with us today at 10am, he waltzed his happy self into the dealer ship at 12!!! I have 2 small girls, leave us sitting waiting for 2 hours for you to decide to show up?!?!? Gee thanks....Well he looked at my car and told me nothing was wrong!! I showed him where they sanded the factory seam off of my fender and he told me that it looked better without it! Well maybe if Jeep made it that way, and it certainly does not look better when it is on one and not the other, and yeah, it really should be the same color when you buy a new vehicle!!! The dealership has given me more than enough information, the service invoice stating that it needed to be repainted the first time, I have not taken the car back from them yet this time, so I don't have that slip yet. Last I checked, they don't do warranty work for nothing, and they certainly don't send cars out to outside body shops just to humor customers! This David Hooten person was so rude, he told us that Chrysler would not approve sending out another fender, last I checked, they sent my car out to have it return different from how the factory makes it, it is their problem to fix!!!! All I have wanted was for them to fix their mistake. When we told David (D*ckhead) Hooten how many days (16 total so far and the week's not over)they have already had our car in the shop, he said he was going to dispute it since there is nothing wrong, again I say, does Chrysler send cars off to humor customers? I think not!!!! I have a meeting on Thursday with our "Pit Bull" Attorney, he makes David Hooten look like a pussy cat!!! I don't mind paying sticker price for a car I really really want, I mind being treated like garbage when I just dropped $30,000!!!! Is it really unreasonable to EXPECT that if you purchase a NEW car (26 miles off the lot) that it all be the color stated on your window sticker?? It really makes you want to buy American!!

 

Have you called Corporate about this yet? I would do that. It is free and I don't see how it can hurt. Informing them of this guy's rude behavior should be part of your tale of dissatisfaction.

 

Where are you at in NC??? Wanna make sure I don't go to that dealership.. You didn't notice the different color fender before you plopped down 30k?

They should fix it and fix it right. Every service rep I have dealt with in the past on all of my vehicles has bent over backwards making sure I was completely satisfied. As for them sending it out and and still not being right, then that is something they have to take up with that shop, but should still make yours right. It should look like it came off the factory line when you pick it up (except for the mismatched color )

Good luck and I hope your lawyer gets it right for you and teaches that dealership not to try and cut corners.

 

Yes, please call corporate. Chances are, someone has already called them on another matter involving him, they will start to see a pattern. These guys are in the field to save Chrysler money but, if they start getting too aggressive, they will get reigned in. Did I hear somewhere that the customer is always right?

 

So far it has been my experience that Chrysler is extremely arrogant when it comes to any kind of customer service. Obviuously they dont give a crap about getting repeat business anymore. I have a great dealer over here in the western part of the state but they cannot do anything about corporate. Review the lemon law, after 15 business days in the shop you need to send notice to Chrysler if you go down this road. You qualify for the lemon law if your vehicles has been in th shop 20 days or 4 times for the same problem. What they are doing is unacceptable by any means. Thanks for the heads up on the local rep as I may be seeing him soon myself. I have already contacted an attorney with all the issues I have with mine and have sent my 15 day notice. I hope you have better luck with corporate than I did. Chrysler is only concerned with the bottom line and it is sad. They have some nice designs out but their quality is terrible and will eventually be the death of them. I see they are recalling over 300,000 Liberty's now with lower ball joint issues which can cause you to lose steering. Chrysler is not concerned about your safety at all!

 

tee off at midnight right across the street...

practice you aim and try to correct your splice.... use as many golf balls as you need

BUT... make sure there are no cameras because I would not want anyone seeing how bad a golfer i am...

 

LOL... so, in the morning, the dealership staff would come out to the lot and think that there was a HEE-UUGE hail storm overnight, until they saw all the golf balls?

Chrysler's not "out to get us" but they are lacking in their service response... make sure that you're thorough, and that you follow through on every issue and complaint - you WILL eventually get the situation resolved to your liking, one way or another.

 

Just a thought............maybe go to a different dealership. I know I had a lot of issues with my 2000 and the place I bought it from had terrible service. I took it to another dealer around town and they were more then happy to get my service business. Yes they make money selling, but they make a lot more in the service area.

Good luck with this..........I hope you can get 100% satisfaction.

 

Back in 1992 I went to arbitration with Chrysler on my Cherokee. It took every bit of a year to finally get resolved but I did get what I wanted. The key to dealing with the auto makers is persistence. They are hoping they will wear you down and you will give up. Plan on a long battle although I hope it does not come to this. The difference between then and now is they use to actually care about the customer. In my recent dealings with them this philosophy is gone. I completely lost brakes in my unlimited with my wife and two kids in the truck barely escaping an accident which could have easily been fatal. Chrysler had announced a brake recall 3 days before to the media however they still have not gone official with it, it was suppose to happen before the end of September. Corporate response to me was "There is no recall and if there was how do you know your vehicle is involved?" They are more than willing to let my wife with my kids drive the vehicle with the brake problem, they would not even give us a loaner until the recall was issued. Not out to get me....I think so! They are more than willing to sacrifice your safety over corporate profits, plan and simple. For those who decide to put lifts and other substantial mods on your trucks I will bet your warranty is toast. They will be looking for anyway out to gain more profit. Perhaps this is the norm for all auto makers now I don't know. My last 3 new vehicles have all been Jeeps. I know some on this board do not care to hear this kind of opinion on Chrysler.
Five months ago I was a big Chrysler Jeep fan but I have changed my tune after learning what corporate not dealership customer service means. Evidently I am not the only one who has gotten a real bad taste from Chrysler.