The power of the Survey
04-26-2007, 07:23 AM
#11
JK Enthusiast
Thread Starter
Mention it too your Sales Guy and tell him you are about to fill out the survey. Maybe you can get some free oil changes or something.
04-26-2007, 07:48 AM
#12
JK Newbie
Join Date: Feb 2007
Location: ONTARIO,CANADA
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Surveys
....the reason the dealer is so concerned about a positive survey is that it
directly affects the dealership (based on monthly c.s.i. scores )ie: rebates,
dealer offered sales and it trickles down through the dealership. In some cases
salaries in service are affected as their commission may be based on their
total c.s.i. (customer satifaction index) scores. The service department always gets a copy of your survey, so if they look at you a bit strange when you go in
to the dealer you'll know why, especially if it was a negative survey.
These are their main concerns, not your vehicle.
Lorraine
directly affects the dealership (based on monthly c.s.i. scores )ie: rebates,
dealer offered sales and it trickles down through the dealership. In some cases
salaries in service are affected as their commission may be based on their
total c.s.i. (customer satifaction index) scores. The service department always gets a copy of your survey, so if they look at you a bit strange when you go in
to the dealer you'll know why, especially if it was a negative survey.
These are their main concerns, not your vehicle.
Lorraine
04-26-2007, 08:49 AM
#13
JK Newbie
Join Date: Apr 2007
Location: Mount Joy, Pa
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....the reason the dealer is so concerned about a positive survey is that it
directly affects the dealership (based on monthly c.s.i. scores )ie: rebates,
dealer offered sales and it trickles down through the dealership. In some cases
salaries in service are affected as their commission may be based on their
total c.s.i. (customer satifaction index) scores. The service department always gets a copy of your survey, so if they look at you a bit strange when you go in
to the dealer you'll know why, especially if it was a negative survey.
These are their main concerns, not your vehicle.
Lorraine
directly affects the dealership (based on monthly c.s.i. scores )ie: rebates,
dealer offered sales and it trickles down through the dealership. In some cases
salaries in service are affected as their commission may be based on their
total c.s.i. (customer satifaction index) scores. The service department always gets a copy of your survey, so if they look at you a bit strange when you go in
to the dealer you'll know why, especially if it was a negative survey.
These are their main concerns, not your vehicle.
Lorraine
Originally Posted by neil17
Another thing to add about my survey. The sales rep. who sold it to me told me to not fill it out and to give it back to the dealership. If I do this he said he would fill up my tank, but the phone calls I got from the dealership were from the owner telling me to look out for it and fill it out...hmm? I guess some people are more interested in keeping their 5 star rating.
05-02-2007, 11:36 AM
#15
JK Enthusiast
Join Date: May 2007
Location: London, Ontario
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Thanks FiveOff, for your well explained experience. I was bewildered a little when I noticed on my Vehicle Purchase Agreement the Total Basic Vehicle and optional extras price differing $446 from the Total Sale Price - No explanation in the margin, just a blank line?
Before ordering, I went over the numbers, including all options, fees and taxes and told the sales rep the price I will pay a month for purchasing. Without going into detail, the short story is he reached that number. So, in the end I'm happy, only curious to the mathematical anomaly.
Before ordering, I went over the numbers, including all options, fees and taxes and told the sales rep the price I will pay a month for purchasing. Without going into detail, the short story is he reached that number. So, in the end I'm happy, only curious to the mathematical anomaly.
05-02-2007, 01:10 PM
#16
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Join Date: Feb 2007
Location: Central Georgia
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....the reason the dealer is so concerned about a positive survey is that it
directly affects the dealership (based on monthly c.s.i. scores )ie: rebates,
dealer offered sales and it trickles down through the dealership. In some cases
salaries in service are affected as their commission may be based on their
total c.s.i. (customer satifaction index) scores. The service department always gets a copy of your survey, so if they look at you a bit strange when you go in
to the dealer you'll know why, especially if it was a negative survey.
These are their main concerns, not your vehicle.
Lorraine
directly affects the dealership (based on monthly c.s.i. scores )ie: rebates,
dealer offered sales and it trickles down through the dealership. In some cases
salaries in service are affected as their commission may be based on their
total c.s.i. (customer satifaction index) scores. The service department always gets a copy of your survey, so if they look at you a bit strange when you go in
to the dealer you'll know why, especially if it was a negative survey.
These are their main concerns, not your vehicle.
Lorraine
Oh, NEVER tell a salesman what you want your payments to be. THAT IS WHAT A SALESMAN WANTS! It is the biggest factor to someone getting screwed. If you get the price of the vehicle where you want it and a fair interest rate, payemts will fall in line.
Last edited by BLKRUBI; 05-02-2007 at 01:21 PM.