Quadratec= bad customer service
08-23-2011, 05:07 PM
#11
JK Newbie
Join Date: May 2011
Location: Nanakuli, Hawaii
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I ordered the quadratec exclusive front bumper light brackets last week....64.99, I think was the listing price, they were gonna charge me $63 to ship to Hawaii. So I called to try to get a deal and the rep told me he could send it priority for $21.... I'm not impressed with they're shipping rates (even started thread about it) but I can't really comment on the service. It's unfortunate that some people have great experiences and others have terrible ones. It doesn't take much to lose someone's business and word spreads quickly.......I still check Amazon before buying anything.......
08-23-2011, 05:44 PM
#12
JK Enthusiast
Join Date: May 2009
Location: The Praires
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I would like to deal with them, but when I attempted to order a $30 item, and was quoted a$70 shipping fee, that pretty much eliminated them from my online providers list.
I realize I live outside the country, but I have dealt with many companies that have found
much less expensive ways to ship internationally. Some even deem it profitable to establish
a warehouse in Canada, ie; Northridge 4x4.
I realize I live outside the country, but I have dealt with many companies that have found
much less expensive ways to ship internationally. Some even deem it profitable to establish
a warehouse in Canada, ie; Northridge 4x4.
08-23-2011, 06:09 PM
#14
JK Newbie
Join Date: Jul 2010
Location: Knoxville, TN
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Joe has done nothing for me..., I ordered the AEV hood and have been waiting almost 9 weeks for it. Joe will not answer ant of my e-mails and to be honest I am thinking of canceling my order. Joe has told me ( it will be 10 more days) twice already and guess what...,, it's not here yet. I was also told that I would be compensated for my wait. We will see what happens but I am not really expecting anything.
08-23-2011, 07:00 PM
#15
JK Enthusiast
Join Date: Dec 2010
Location: ATHENS , GEORGIA
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I canceled my order last night after they could not tell me when or if my stuff would be delivered. And the online chat dude was rude not a good way to do business. So never again I will just use my local offroad shop.
08-24-2011, 12:38 AM
#16
JK Enthusiast
Join Date: Jun 2010
Location: Valparaiso, IN
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...MAKE IT SIMPLE and
CALL David @ Northridge...NO BS like who u mentioned here and it will be to your door fast...NONE OF THIS MONTH AFTER MONTH...it's been a HALF-a-YEAR...WHERE'S MY STUFF!!! DOESN'T HAPPEN WHEN IT COMES FROM WASHINGTON...if he doesn't have it, he's UPFRONT and TELLS YOU THAT and will have it DROPSHIPPED TO YOU or HAVE IT AT YOUR DOOR, ASAP!!!
08-24-2011, 05:47 AM
#17
JK Enthusiast
Join Date: Jul 2010
Location: Raymore, MO
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I asked if they would wave the shipping fee's on a set of KC HiLite's, the response: "no, UPS has to make money too". Where is the middle finger emoticon? I do enjoy the catalogs though!
08-24-2011, 06:08 AM
#20
JK Junkie
I contacted Joe, so I am sure you guys will be seeing him post soon...
As for ALL companies, they ALL have that one guy (sometimes a few) that dont help you out the way you would expect. Before you guys jump the gun, let him or another at Quadratec try to make things right
As for ALL companies, they ALL have that one guy (sometimes a few) that dont help you out the way you would expect. Before you guys jump the gun, let him or another at Quadratec try to make things right