Rigid Industries Customer Service - FAIL
 

I've read many good things about RI's LED lights. I recently switched bumpers and decided I'd upgrade to LEDs. I ordered amber D2s on July 1st and received an email receipt from the company. The receipt had an invoice number and dollar amount - nothing else. There was no description of my order, no expected delivery date and no tracking number. Since that time, I have called Rigid twice and emailed three times asking for a tracking # or expected delivery date. The secretary puts me to VM after each call. Emails to T McConkey / David Weihs, info@rigid and purchase orders @ rigid have all gone unanswered.

At this point, I don;t care how good the lights may be. Their customer service is terrible. There are lots of other choices. I'm debating on whether or not to return the lights when/if they ever show up.

Why not just buy them from one of the vendors on here, They can give you a better price too? :thumbsup:

But I do understand your frustrations for not returning your emails.

First two vendors didn't have amber in stock

Your looking for a set of amber D2 duallys???

No - I purchased them directly from the Rigid website. Hence my initial post regarding the company's poor customer service. Also, I believe D2s and Duallys are two different lights