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Screwed by Dealer on Vehicle Purchase

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Old Dec 1, 2010 | 07:11 AM
  #71  
flaTerp's Avatar
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Originally Posted by rickyj
?

You just don't know what the hell you are talking about, but as most who don't you are damn sure you do, so it is hard to know where to even begin. You can buy a certified car without a warranty, and a warrantied car that isn't certified. They are not the same thing.

If you need more help, how about looking up the definitions of the two words:

Certified:
1.
a. To confirm formally as true, accurate, or genuine.
b. To guarantee as meeting a standard

Warranty:
3. a written guarantee given to the purchaser of a new appliance, automobile, or other item by the manufacturer or dealer, usually specifying that the manufacturer will make any repairs or replace defective parts free of charge for a stated period of time.

Warrantied would mean under a warranty.

Again, they are not the same word, they don't mean the same thing, they don't imply the same thing. Whatever the dealer says, they don't.
See the link smart guy.

http://www.certifiedpreowned.chrysler.com/

Oh, and please make sure to respond after you do and not hide.
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Old Dec 1, 2010 | 09:53 AM
  #72  
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Originally Posted by flaTerp
See the link smart guy.

http://www.certifiedpreowned.chrysler.com/

Oh, and please make sure to respond after you do and not hide.
Here you go buddy: http:// http://www.bobpenkhusselectpreowned....1Gpg2BuXuwX4XQ

Anybody can certify a car. Anybody can do it without putting a warranty on the vehicle. Unless Chrysler has recently put a trademark on the word? Maybe I missed that.


In any case, if you read the page you will clearly see that it is a certified car that carries a warranty. Certified still doesn't mean warrantied bud. Sorry.

In this case Chrysler has chosen to attach a warranty to their certified cars, and I didn't know that. But, the warranty they have doesn't cover anything that was certified and wrong in the OPs case - "The only parts and labor NOT covered:■Maintenance Services and items used in such services
■Glass and Plastic Lenses
■Body and Paint items (including Soft Trim)
■Snowplows, Winches and Trailer Hitches
■Wear items (such as Tires, Manual Clutch Assembly, Brake
Pads, Shoes, Rotors, Drums, Belts and Wipers) are not
covered at any time"

Demonstrates again the difference between certified and warranty.
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Old Dec 1, 2010 | 11:23 AM
  #73  
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Getting heated here...This reminds me of Tommy Boy and Callahan brake pads.
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Old Dec 1, 2010 | 12:44 PM
  #74  
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Originally Posted by rickyj
Here you go buddy: http:// http://www.bobpenkhusselectpreowned....1Gpg2BuXuwX4XQ

Anybody can certify a car. Anybody can do it without putting a warranty on the vehicle. Unless Chrysler has recently put a trademark on the word? Maybe I missed that.


In any case, if you read the page you will clearly see that it is a certified car that carries a warranty. Certified still doesn't mean warrantied bud. Sorry.

In this case Chrysler has chosen to attach a warranty to their certified cars, and I didn't know that. But, the warranty they have doesn't cover anything that was certified and wrong in the OPs case - "The only parts and labor NOT covered:■Maintenance Services and items used in such services
■Glass and Plastic Lenses
■Body and Paint items (including Soft Trim)
■Snowplows, Winches and Trailer Hitches
■Wear items (such as Tires, Manual Clutch Assembly, Brake
Pads, Shoes, Rotors, Drums, Belts and Wipers) are not
covered at any time"

Demonstrates again the difference between certified and warranty.
Bolded language was all you needed to say. I'll try to be civil, although I don't like being told I don't know what the hell I'm talking about, when obviously I did. I just have a hard time understanding why you thought I was referring to some generic used car certification like the type that you linked, and not the specific Chrysler CPO program, when I specifically referred to the type and length of warranty that Chrysler provides. Also, if you look at post #19 in this thread, it is clear that the OP was talking about the Chrysler CPO program, and that, it appears, all of the responses were also referring to the Chrysler CPO program. Nowhere in this thread do I opine as to whether the OPs issues are covered by the warranty. Again, the only reason I responded was to counter your statement that certified does not equal warranty. In the case of Chrysler's CPO program, certified does, in fact, equal warranty.

Last edited by flaTerp; Dec 1, 2010 at 04:50 PM.
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Old Dec 2, 2010 | 10:10 PM
  #75  
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Originally Posted by flaTerp
Bolded language was all you needed to say. I'll try to be civil, although I don't like being told I don't know what the hell I'm talking about, when obviously I did. I just have a hard time understanding why you thought I was referring to some generic used car certification like the type that you linked, and not the specific Chrysler CPO program, when I specifically referred to the type and length of warranty that Chrysler provides. Also, if you look at post #19 in this thread, it is clear that the OP was talking about the Chrysler CPO program, and that, it appears, all of the responses were also referring to the Chrysler CPO program. Nowhere in this thread do I opine as to whether the OPs issues are covered by the warranty. Again, the only reason I responded was to counter your statement that certified does not equal warranty. In the case of Chrysler's CPO program, certified does, in fact, equal warranty.
But in the end, the "certification" of the car still really means nothing. As I have stated, I was unaware that Chyrsler had attached a WARRANTY to the certified cars, but certification means nothing in the end. The certification at the end is just a promise. A promise that from my personal experience and that of others isn't worth the paper it is printed on. The warranty in this case is pretty much the original warranty. On the 2010 it adds two years, to seven years over the previously transferable warranty - and that is nice. For an 09 or earlier that is a huge bonus with the powertrain warranty. And the WARRANTY is worth buying, as I stated.

But ............. the certification part is useless. Every item that the OP had to replaced was certified, every part needed replacement. And so far it looks to be at the cost of the OP. If you want to buy a Chrysler certified car for the WARRANTY then do so, but realize that the CERTIFIED part means pretty much nothing.

In the end we may have had a confusion of language - but I stand by my statements. Certified cars are pretty inside and out, but other than that they only carry a higher price. WARRANTIED cars (which in Chryslers case they have decided to combine) are worth a higher price. Because a warranty implies and guarantees that problems that may arise are fixed. Certification does not.
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Old Jan 5, 2011 | 12:52 AM
  #76  
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OP, please let us curious minds know what is going on. Thanks.
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Old Jan 5, 2011 | 07:58 AM
  #77  
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I do have emphathy for your situation, but did you not look at the tires, pop up the hood, etc., prior to buying this JK. I don't care what a dealer tells me, I look at things for myself. I have not purchased a used vehicle in many years, but when I did I checked everything out. Even took the unit to a mechanic and had them run some tests prior to purchase. I am a Purchasing Manager by profession, and the old axiom says it all, "buyer beware.'
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Old Mar 27, 2011 | 05:34 PM
  #78  
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gg dude.

shuda taken a looksy
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Old Mar 27, 2011 | 07:10 PM
  #79  
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If you have something that says "Certified Pre-Owned vehicle" then you might have a case. But chances are, youre screwed.
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Old Mar 27, 2011 | 11:13 PM
  #80  
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Back from the dead huh? Look at the dates.

Dustin was gone for 6 months (at least not posting) and came back to post another horror story about Jeep. https://www.jk-forum.com/forums/show...41#post2167341

Certainly his story about being defrauded by Chrysler to the tune of what was it, thousands?, would be a relevant one to update. No?

I hope he updates this thread, because I am curious. At his last post, he was pretty sure he was about to shove a boot up the whole industries ass. I am sticking by my guess/recommendation that he lick his wounds and walk away with what was a kick in the teeth (large chunk his fault) and take it as a painful and costly lesson about DEALERS.

That said, my experiences with Chrysler have been all positive. Some of it may have been luck (seat cover and coincidence, awesome JK member) and some of it may be that I grew up next door to the owner what is now the largest Chrysler dealer in southern Colorado if not all of Colorado. So maybe my experiences have been far outside normal, but I don't think so. I doubt that he was "meddling" in my affairs without my knowing to make sure all came out well. I have had bad experiences with DEALERS but Chrysler itself seems pretty standup and fair. And that is a key word, FAIR. Chrysler doesn't (and shouldn't) just cut checks to everyone who has a minor beef or annoyance. And they shouldn't feel compelled to make every used vehicle to the personal specifications of the person who buys it at a whim.

All of the OP's problems were easily avoidable. There are good/great dealers that are honest, fair and have made themselves a name by being stand up. There are horrible dealers that make quick money by scamming. If you can't tell the difference, bring a friend who can. My best man at my wedding asked me to car shop with him, I did. He wasn't ready to buy, so I gave him a set of advice and specifically told him "do not test drive a car that you would even CONSIDER buying until you are comfortable" with the whole process. Sure enough, two days later he was the proud owner of an 05 Kia, which he bought at $3,000 over KBB. This is the same friend I referenced earlier who's brakes were shot after 3k miles. If you stick with honest dealers, you aren't going to have those problems. If you don't, well that sales manager isn't making 100k because he is an idiot. They are emotional masters that excel in getting people to buy when they are not ready and without enough knowledge. i.e. - the tires are OBVIOUSLY shot.

The easy point is that "scammers scam". The OP got taken, and it is too bad. I really do feel for him, because it is messed up. But just use your head (and bring another if you need to) and you will be fine.
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