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Alpha Expedition
Alpha Expedition
Joined: Dec 2007
Posts: 2,365
Likes: 0
From: Dallas, Texas
Quality: Gobi is no joke. The rack is well made. Really well made. Craftmanship is excellent. The included hardware is top of the line. No drilling. The rack is strong and looks great.
One issue: When I opened the box I was surprised to see the tab for the light bar and one of the attached supports were bent. As the rack is well made, the force that must have been applied to the part during shipping must have been tremendous. I was pissed because I needed to get the rack on the JK, pack and hit the road. I was able to straighten the bracket enough with a rubber mallet but the aux light tab is trashed.
Silver lining: I called Sandra @ Gobi and Dave a Alpha Expedition and explained the problem. Both were great. I will have a new light bar at my door when I return from vacation. I received EXCELLENT customer service from both of them. Exactly what you expect but don't receive from many vendors. I just want to be clear, with Gobi and Dave @ Alpha Expedition you get great service!
Gobi: The rack was expensive but in this case you get what you pay for. Powder coating was excellent. Rack looks great, was easy to install (no drilling) and is super strong. Customer service was top notch. I would never hesitate to order another Gobi product.
Alpha Expedition: Dave is a solid guy. He is responsive and stands behind the products he sells. He was concerned about my issue and got involved immediately. i will order from him again.
Will try to post a few pics of the rack and JK on the beach.
One issue: When I opened the box I was surprised to see the tab for the light bar and one of the attached supports were bent. As the rack is well made, the force that must have been applied to the part during shipping must have been tremendous. I was pissed because I needed to get the rack on the JK, pack and hit the road. I was able to straighten the bracket enough with a rubber mallet but the aux light tab is trashed.
Silver lining: I called Sandra @ Gobi and Dave a Alpha Expedition and explained the problem. Both were great. I will have a new light bar at my door when I return from vacation. I received EXCELLENT customer service from both of them. Exactly what you expect but don't receive from many vendors. I just want to be clear, with Gobi and Dave @ Alpha Expedition you get great service!
Gobi: The rack was expensive but in this case you get what you pay for. Powder coating was excellent. Rack looks great, was easy to install (no drilling) and is super strong. Customer service was top notch. I would never hesitate to order another Gobi product.
Alpha Expedition: Dave is a solid guy. He is responsive and stands behind the products he sells. He was concerned about my issue and got involved immediately. i will order from him again.
Will try to post a few pics of the rack and JK on the beach.
Glad it turned out well. Dave was very helpful in my case too.
I have had some rust spots appear that I'm a little worried about - one on a brace weld and a few where the steel grid is welded to the frame. Covered with black Rustoleum yesterday as a preventative measure.
Anybody else see similar?
Scott
I have had some rust spots appear that I'm a little worried about - one on a brace weld and a few where the steel grid is welded to the frame. Covered with black Rustoleum yesterday as a preventative measure.
Anybody else see similar?
Scott
I am just soo happy that you guys enjoyed the racks, and apologizing behalf of Gobi for some of the wait time and one mfg defect that pcarpenter had to deal with before the vacation.
Guys please take some great pictures of the rack in action
I would like to use them for adding them to my website. 
Scott. I do not have any rust spots appearing on my rack yet, could be the Cali weather... But then again I got so many scratches from the rocks and trees that I have no idea what is what anymore.
JK Jedi
Joined: Aug 2007
Posts: 5,813
Likes: 0
From: Kenai Peninsula, Alaska
I am just soo happy that you guys enjoyed the racks, and apologizing behalf of Gobi for some of the wait time and one mfg defect that pcarpenter had to deal with before the vacation.
Guys please take some great pictures of the rack in action
I would like to use them for adding them to my website. Scott. I do not have any rust spots appearing on my rack yet, could be the Cali weather... But then again I got so many scratches from the rocks and trees that I have no idea what is what anymore.
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