Bad experience with Seat Glovers...
JK-Forum Founder
Joined: Jul 2006
Posts: 36,534
Likes: 16
From: Laguna Niguel, CA
Okay everyone, I just wanted to let you know that I finally got a hold of Seatglovers and have been told the following:
Need I say, I would be grateful if you all could be patient just a bit longer and give Seatglovers a chance to make things right. Certainly, I will continue to stay on top of this and do what I can to help you guys out as well.
Hi Eddie,
Thanks for the email. I sent you a couple of messages but I guess you didn't get them either. We have been working the Camp Jeep event in Virginia and thought we would have computer access. As it turns out, out Internet capabilities very limited and all of the emails I thought were being sent never got delivered (just like the emails to you). I will be back in the office this weekend and will contact everyone. I can ensure you that we will take care of any and all issues at that time and we will leave no one unsatisfied with our business.
If you would, please post a message in regard to this email since there is no way for me to contact everyone properly while I am on he road.
Thanks again,
Marc
www.seatglovers.com
Thanks for the email. I sent you a couple of messages but I guess you didn't get them either. We have been working the Camp Jeep event in Virginia and thought we would have computer access. As it turns out, out Internet capabilities very limited and all of the emails I thought were being sent never got delivered (just like the emails to you). I will be back in the office this weekend and will contact everyone. I can ensure you that we will take care of any and all issues at that time and we will leave no one unsatisfied with our business.
If you would, please post a message in regard to this email since there is no way for me to contact everyone properly while I am on he road.
Thanks again,
Marc
www.seatglovers.com
JK Super Freak
Joined: Jul 2007
Posts: 1,492
Likes: 0
From: SoCal
There is another thread here (that I can't seem to find)...something about a factory change and a bad batch getting shipped out. Problems with seams and mismatched colors. Your choice of refund or replacement.
Anyway, Marc has asked that we e-mail PaulJoo@coverking.com directly with a copy to him with the following information:
1. Name
2. Address
3. Color
4. 2dr or 4dr
5. Side airbags or no side airbags
6. Description of problem
Paul was very responsive; I received a return shipping label no questions asked within 24 hours. I returned the rear cover because it was a different color. What a pain - I don't even use the rear seat
Now we'll see how long it will take to get the replacement.
Anyway, Marc has asked that we e-mail PaulJoo@coverking.com directly with a copy to him with the following information:
1. Name
2. Address
3. Color
4. 2dr or 4dr
5. Side airbags or no side airbags
6. Description of problem
Paul was very responsive; I received a return shipping label no questions asked within 24 hours. I returned the rear cover because it was a different color. What a pain - I don't even use the rear seat
Now we'll see how long it will take to get the replacement.
JK Enthusiast
Joined: Nov 2006
Posts: 413
Likes: 0
From: Fairfax, Va
I dunno guys. I picked up a set front and rear at his stand at Camp Jeep last week. I like em so far. They definitely arent water repellent. Some beads look like they soak in while others sit on top of the fabric until disturbed.
But the install was pretty straight foward and fairly quick and a pretty good fit.
Im pretty happy with them.
He was really nice too.
Oh yeah, the side airbag pockets dont really close though, the elastic border/trim keeps retracting it from its rightful position.
But the install was pretty straight foward and fairly quick and a pretty good fit.
Im pretty happy with them.
He was really nice too.
Oh yeah, the side airbag pockets dont really close though, the elastic border/trim keeps retracting it from its rightful position.
Thread Starter
JK Super Freak
Joined: Dec 2006
Posts: 1,422
Likes: 0
From: Montreal QC, Canada
I dunno guys. I picked up a set front and rear at his stand at Camp Jeep last week. I like em so far. They definitely arent water repellent. Some beads look like they soak in while others sit on top of the fabric until disturbed.
But the install was pretty straight foward and fairly quick and a pretty good fit.
Im pretty happy with them.
He was really nice too.
Oh yeah, the side airbag pockets dont really close though, the elastic border/trim keeps retracting it from its rightful position.
But the install was pretty straight foward and fairly quick and a pretty good fit.
Im pretty happy with them.
He was really nice too.
Oh yeah, the side airbag pockets dont really close though, the elastic border/trim keeps retracting it from its rightful position.
js.
JK Enthusiast
Joined: Nov 2006
Posts: 413
Likes: 0
From: Fairfax, Va
All my seams seem to be as they should be.
JK Freak
Joined: Jun 2007
Posts: 523
Likes: 0
From: Clarksville, TN - Fort Campbell
JK Jedi
Joined: Jan 2007
Posts: 5,350
Likes: 2
From: Lacey, WA
Last edited by armycop; Aug 2, 2007 at 12:40 PM.
JK Enthusiast
Joined: Jan 2007
Posts: 239
Likes: 0
From: PW, Colorado
Yeah, me too! But did you get your replacement yet? I did, and guess what? They sent the SAME wrong color again!
I guess ordering black and grey was the wrong thing to do...