Hey all, a few weeks ago the "upper stud" that holds the rod to the sway bar sheared off while driving to work. I tried to get in contact with JKS customer service and warranty replacement department, but every time I called I was forwarded to an answering machine or the call just dropped. So I sent them pictures via email showing the damage. They asked me to provide the original purchase receipt so e could proceed with warranty replacement. The next day I sent a scanned copy of the receipt and have yet to receive any correspondence , and I have resent the emails 3 times. I have also tried calling them back (three times today) several time to several numbers and keep getting transferred to voicemail or dropped. It's been 3 weeks since I first contacted them about the issue, and nothing.

Don't get me wrong, I'm not trying to bash the company, I really like JKS and their products, I'm just getting concerned that I haven't been able to get the problem fixed. I really don't want to have to buy another set of disco's because of one broken piece. And I hate driving on the highway disconnected.

Has any one else had an issue like this with them?

Thanks,
Brad

 

Have you tried getting the dealer where you bought them involved, or did you just buy them and install yourself?

if you bought them from one of the better vendors like Northridge or Rebel or Off Road Elements, I'm sure they would do their best at helping you out...

I've had no problems with mine,, if they have many problems I'm sure you will get a lot of feedback on here.

matthew

 

You don't have to purchase an entire set, they have parts available. Jks is currently owned by another company in cooperation with a few other small companies. You may have better luck with the parent company.

 

I find that posting up on a company's Facebook page will often times bring a quick response.

www.facebook.com/JKSMFG

 

I had a lower bolt break on a trip. Had no time to go through JKS and had to buy another set via Amazon Prime (overnighted to motel). If you strike out on JKS and getting a part, PM me and I will see if I have what you are looking for. Think I have both the tapered (think tapered is at top) and squared off bolt somewhere.

 

Thank you for the offer, I need the tapered one. If things don't end up working out I'll shoot you a PM

I bought them through 4WheelParts and installed myself, they were no help because "they no longer carry JKS"

If Sport Truck USA is the parent company then I've been having no luck through them either

 

On the jks website I remember reading there was a issue with company's buying and selling imitation jks quicker disconnects. Not sure if that's the case

 

I had JKS and thought they were top quality compared to Tera Flex discos but this is at least the third time I have read about the tapered post shearing. They should have used grade 8 instead of stainless perhaps.

 

I was looking for parts for my discos but when I went to checkout the shipping came to be $24 on about $6 worth of parts. So I called them to see if there was any other shipping offer I was told no "pay the shipping or don't get the parts" "maybe go in with some buddy's and order more cause the shipping would be the same". I found it kind of crazy that then couldn't take it to the post office and mail it out for a few bucks.. Anyway it's not worth paying $4 for a spare bolt and $24 on shipping, just the principle I guess..
Augi

 

The reason 4 wheel parts no longer carries JKS discos is because they've had problems with them.

I had the JKS on my last Jeep and they were fine. I went to get another set for my new Jeep and that is when I found out about that there were problems. I ended up getting the Rubicon express ones instead (haven't installed yet).