M-force shock problem - Full Traction
JK Jedi Master
Joined: Oct 2006
Posts: 15,133
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From: O HI 4 Lo
I can understand wanting the shock first, they probley have alot of people trying to fraud them out of parts. I could only imagine what bullshit they hear everyday from customers lieing to them trying to get free replacements for something the customer screwed up. Our dealers arent going to send us a new drives shaft if we call and say we broke it driving down the road. they are going to want to see it first hand before honoring a warranty.
JK Enthusiast
Joined: Dec 2006
Posts: 442
Likes: 1
From: Loveland, CO
No, you didn't, and I didn't say you did 
What I said was that your comment was true (to a certain extent, see below), but even though what you said was correct, *I* think they still had some explaining to do.
Generally speaking, retailers in any industry will be responsible for returns up to a certain point (30 days, 90 days, whatever the case may be), and after that point the manufacturer must take over directly.
If you called CostCo a year from now about a problem with your washer, they would most likely direct you to the manufacturer to cover warranty issues.
I'm not saying this is the case for the original poster, but it may be for me, since my shock is almost 5 months old now. I personally think in both cases, the manufacturer indeed is responsible for their stinky cheese
-E
What I said was that your comment was true (to a certain extent, see below), but even though what you said was correct, *I* think they still had some explaining to do.If you called CostCo a year from now about a problem with your washer, they would most likely direct you to the manufacturer to cover warranty issues.
I'm not saying this is the case for the original poster, but it may be for me, since my shock is almost 5 months old now. I personally think in both cases, the manufacturer indeed is responsible for their stinky cheese
-E
JK-Forum Founder
Joined: Jul 2006
Posts: 36,534
Likes: 16
From: Laguna Niguel, CA
Generally speaking, retailers in any industry will be responsible for returns up to a certain point (30 days, 90 days, whatever the case may be), and after that point the manufacturer must take over directly.
If you called CostCo a year from now about a problem with your washer, they would most likely direct you to the manufacturer to cover warranty issues.
If you called CostCo a year from now about a problem with your washer, they would most likely direct you to the manufacturer to cover warranty issues.
I'm not saying this is the case for the original poster, but it may be for me, since my shock is almost 5 months old now. I personally think in both cases, the manufacturer indeed is responsible for their stinky cheese
JK Enthusiast
Joined: Jan 2007
Posts: 318
Likes: 0
From: So Cal USA
I've held off on telling this story for a while now, just so I could tell everyone the whole story start to finish.
Early last week I noticed that my left rear shock was leaking fluid, so I pick up the phone and call direct to Full Traction. The guy on the phone tells me that they would be happy to replace the shock if it met their warranty replacement standards. He started to tell me where I could ship the busted shock to, and I promptly stopped him and said "Wait one minute, are you telling me I have to ship you this old shock before you will ship me a new one?". His reply was "Yes". I informed the guy that my jeep is a daily driver for me especially since my motorcycle is wrecked and in repairs right now and couldn't do that. His suggestion to me was to buy a new shock and when I get it send the old one back and they will see if it is under warranty and replace it. This pissed me off a lilttle, but I reluctantly agreed thinking I had no other choice. I'm asked to hold on a minute while the guy looks to see if they have a shock in stock to ship me (after I pay him of course). He returns to the phone and says, "Dude, looks like you might be out of luck we don't seem to have a shock in stock for you". I stayed calm... he then told me that he would have to hunt around for one and call me in the morning.
So, the next morning comes and goes. This was last Friday. No phone call from Full Traction. I call in the afternoon Central time and a man tells me the guy handling my account is on break. I leave my name and number with him, and he assures me that the guy will call me back. To this day they have not returned my call.
Yesterday morning, Monday, I called Quadratec. This is where I made the original purchase and told the customer service agent my story. He was outraged, and said he had had problems in the past with FT and been forced to get the owner on the phone. He assured me that he would personally get that shock to me and we would worry about returning the old one at a later date.
The shock arrived today, and it is now installed on the jeep. I had forgotten how nice it was to drive with 4 fully functioning shocks instead of just 3 and a spring.
Anywho, I'm extremely pleased with the customer service I got from Quadratec and will be forever using them.
Hopefully soon I'll be completely done with dealing with Full Traction. Sometime soon, they promise i'll get the rear track bar strap bracket and bolts that were missing from my suspension kit.
Thanks for letting me vent!!!
Jared
Early last week I noticed that my left rear shock was leaking fluid, so I pick up the phone and call direct to Full Traction. The guy on the phone tells me that they would be happy to replace the shock if it met their warranty replacement standards. He started to tell me where I could ship the busted shock to, and I promptly stopped him and said "Wait one minute, are you telling me I have to ship you this old shock before you will ship me a new one?". His reply was "Yes". I informed the guy that my jeep is a daily driver for me especially since my motorcycle is wrecked and in repairs right now and couldn't do that. His suggestion to me was to buy a new shock and when I get it send the old one back and they will see if it is under warranty and replace it. This pissed me off a lilttle, but I reluctantly agreed thinking I had no other choice. I'm asked to hold on a minute while the guy looks to see if they have a shock in stock to ship me (after I pay him of course). He returns to the phone and says, "Dude, looks like you might be out of luck we don't seem to have a shock in stock for you". I stayed calm... he then told me that he would have to hunt around for one and call me in the morning.
So, the next morning comes and goes. This was last Friday. No phone call from Full Traction. I call in the afternoon Central time and a man tells me the guy handling my account is on break. I leave my name and number with him, and he assures me that the guy will call me back. To this day they have not returned my call.
Yesterday morning, Monday, I called Quadratec. This is where I made the original purchase and told the customer service agent my story. He was outraged, and said he had had problems in the past with FT and been forced to get the owner on the phone. He assured me that he would personally get that shock to me and we would worry about returning the old one at a later date.
The shock arrived today, and it is now installed on the jeep. I had forgotten how nice it was to drive with 4 fully functioning shocks instead of just 3 and a spring.
Anywho, I'm extremely pleased with the customer service I got from Quadratec and will be forever using them.
Hopefully soon I'll be completely done with dealing with Full Traction. Sometime soon, they promise i'll get the rear track bar strap bracket and bolts that were missing from my suspension kit.
Thanks for letting me vent!!!
Jared
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JK Enthusiast
Joined: Dec 2006
Posts: 269
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From: Brookhaven, MS
