Has anyone else had trouble getting in contact with RCV? Been trying to get in contact with them since 3/22. I have left 3 messages to date and have still not gotten a response from them through phone or email.

 

I called them a few months ago when I was doing my front end and it was a pia a couple times....good cs when I did speak to them but it took a couple try's


My guess would be EJS being east coast probably getting ready and then driving out....don't know if they were there but a possability then they'd be getting unpacked and back in today/tomorrow...

 

I called them when I got my RCV's and answered on the first call and they were great. I suppose EJS is the reason as well.

 

Can I ask why you are trying to get up with them? Just wondering if its an install question or if you actually were able to destroy a set of RCV's Lol

 

Ya I figured it was bad timing because of the EJS, but still after almost two weeks I would hope I would get some sort of response. My drivers side is toasted and won't turn at all and passenger side is not moving as freely as it should. Just sucks that jeep is stuck on a lift and this is such a perfect time in Phoenix to hit the trails.

 

I have been having trouble with my RCV rear chromolies for some time now. I got an early set last August and after they were installed they leaked. My local shop replaced a seal as a test but it kept leaking. Contacted Kraig at RCV and was told some early sets of the rear shafts were slightly out of round. He was supposed to send a replacement set to the installer. I guess what came wasn't a new set but some used ones. Pissed that they still leak. I have spent more in labor than an actual set of Ten Factory shafts, on top of the $1200+ for the RCV shafts themselves. Kraig has been unresponsive and we're trying to get a set that actually work. I bought the RCVs because of the company's reputation for bullet proof products and great customer service. So far, I have yet to see either with these rear shafts.

 

Don't forget, you opted for the RCV's because the Ten Factory rear Rubi shafts were on backorder for a year. You got fed up with waiting and decided to buy the RCV's.

Hopefully your issue and the OP issue will get resolved but this is an example of what makes a company good vs. great. A good company makes decent products and markets them well. A great company makes decent products, markets them well and provides customer service after the sale was made.

 

I remember well Matt. And though I am frustrated a bit with this overall, I heard from Kraig this morning and he is diligently working with one of his distributors to get his hands on a new set to send me. I know you and I talked about this offline and I really can't hold my local guy to blame for the labor involved since I didn't buy the shafts from him. Kraig once made aware of this did immediately start on a resolution, so ultimately I do think RCV is doing decent follow-up on an issue. I think in the end RCV will show that it was, is and continues to be a first-rate operation.