Originally Posted by Rock Krawler Suspension

Yeah, that is our MO. LOL...

Lets see, ChuckTheRipper got free arms because we found the washer was not through hardened in his and only surface hardened. Instead of just swapping the washers we sent him new arms for free.

Dirtman is going to be Dirtman.

Unfortunately, forums seem to be going by the way side and instead of being a valuable resource for information and support, they turn into a bitch session for a small few. We try to keep it the other way, but what can you do.

We will continue to be on forums to support jeepers, our products and jeepers builds, but watching and reading all of the banter even amongst yourselves in this thread is exactly why a lot of manufacturers are not on forums anymore to help you guys out. #truth

RK

Originally Posted by Rednroll

This seems like encouragement of fanboyism to me and to someone that typically reponds pretty obnoxiously in this forum and not one of the more respected forum voices assisting others with information. So you might want to think again when you say there's nothing you can do about fanboys and haters alike. It's these types of fanboy responses you're encouraging that opened up the door and invited in the hater responses in this discussion.

Originally Posted by Rednroll

This seems like encouragement of fanboyism to me and to someone that typically reponds pretty obnoxiously in this forum and not one of the more respected forum voices assisting others with information. So you might want to think again when you say there's nothing you can do about fanboys and haters alike. It's these types of fanboy responses you're encouraging that opened up the door and invited in the hater responses in this discussion.

Originally Posted by Rock Krawler Suspension

In all honesty, how do you think it should be written or handled?

Originally Posted by TheDirtman

Actually I think you are doing damage to your brand by being on these forums and having threads like this. You would be better off not getting into stupid fights with people and if you are having issues with quality control and some products slip out the door you could simply add a link to your website's (which could use some work) support page. You also don't help yourselves by sending PM's to forum members bashing people and other companies behind their backs that you have a beef with. Instead of promoting good will and solutions for issues that arise you have created a group of people that are pissed off at you and will try and educate people past the marketing bs and mindless owners of your products that just try and justify their purchase of your product by pushing your brand on others. You could also do a registry for owners so you know what they have and can send out emails when you have issues on your products. Maybe host your own sub forum on your site for your products. Many of these other manufacturers simply don't have the issues arise from their products and don't have the hype your customers believe.

Many of your customers remind me of the mindless that follow WOL and have no idea about suspensions or their components and believe the marketing and the other ignorant fan boys that push a single product. These people believe your products are perfect and never fail, they also expect any issue with a product to be fixed at no cost under warrantee (you advertise the lifetime warrantee right?) People that don't buy your stuff typically have a better knowledge of suspensions and don't expect a component to be replaced for free when they are abused or installed wrong.

If your current joint (which was toted as the best thing out there when introduced) is so sensitive to proper set up and torque then maybe a tag could be placed on one in the box with a big red "important" warning on it describing set up or refers to the instructions. I have never had any other joint that was so sensitive to set up. Metal Cloak and Currie joints are ready to go out of the box. IF a customer needs a special tool to do a proper set up initially it should be included in the kit! If you need a special grease for your joints include at least a tube of it in the kit. Maybe your thoughts are if you hide the fact you need to do more things and need special tools for your kits, then people will choose another brand, I don't know, but I can see how people get frustrated buying a so called top shelf suspension only to find out they have to do something out of the ordinary.

You want to be know as a premium high quality suspension company but have a poor reliability record over the years, one of the worst I have seen in the suspension world. Hell RC has fewer complaints then you do and they sell a lot more lifts. You generally blame the customer when something goes wrong or blame a supplier for a small batch of something gone wrong. In the end it is YOU that is responsible for the quality control and giving clear concise instructions that are easy to follow for the end user. People really don't want you to simply throw new products to replace worn out stuff, or excuses, they want a product they don't have to mess with once they invest all that money in it.

Having Marcus joining in on your little pissing contests is not going to do anything for his reputation or business either. But its your businesses run them into the ground if you want. I don't make a dime off the people on the forums, I just try and help educated them.