That's a bummer for him. I certainly can't comment on that particular story, but as he pointed out, the CCJC is "headquartered" there, and the club has over 100 members. Most have slightly-to-highly modified jeeps, so I'll venture out on a limb and say they've got a lot more happy customers than unhappy. They also do a lot of "regular" service, too, so I'm sure you could find lots of positive feedback from the locals, as well as a few bad stories.

Believe me, I know how that guy feels. Everyone has had a bad experience w/an auto shop or whatever. The truly bad shops have widespread reputations; the rest are simply not perfect.
Finally, and at the risk of starting to sound like a homer, here's 11 happy customers to offset that story:

 

I have to agree with scott on this... EVERY shop has a customer who isn't happy with them. That is the nature of the business. You have to find the shop that has many more happy customers than they have disgruntled ones.

I've never been a customer but from all I've read if I were to use a shop to do some work I was nervous about doing myself or just didn't have the time for, I wouldn't hesitate to give Doctor Wheels my business. Then if I was happy with how it went I'd move forward and continue to use them for other projects.

If not, I'd keep searching for a place I was comfortable with working on my Jeep.

 

I would have to recommend Bob from Baystate. He's a hell of a guy. He wheels hard core... and he's always helping the cause donating time and money to keeping people on the trails. As for the Cape guy.. I've heard nothing bad about his work. The only thing I have heard about that particular club is that it is frowned upon to teach people how to fix thier own stuff. I guess someone owns a shop and wants the buisness. But, I don't know first hand. I've just heard it from about 10 or so people.

My opinion... believe none of what you hear and half of what you see.

 

I've heard allot of good things for Bob at Baystate. Probablly from the same crowd as Tex I know he is very active in the community and is a strong advocate for the sport in the NE area.

 

All good advice guys. Having a good, long term relationship with a shop is very important. My other vehicle is a 2006 BMW M6 that I bought at Herb Chambers on Comm Ave. in Boston. Typically, I tell people to stay away from Herb's service department there. It's truly god awful, but I've known them for years (including the better techs, the GM, Melissa, the sales manager, Mohammed, and Herb himself) and bought several cars from them. The result is that I drive in anytime and they take care of me instantly, even if sometimes I have to go back twice for the same work. I'd like to have that same relationship with my Jeep guy (with a bit better actual service).

P.S. I'll check out Bob at Baystate

 

If you have trouble with your Jeep dealer there is a great one a half hour south from you.

 

Tarbox N. Attleboro, MA They are 5 mins off of 95. 1 exit south of 495.

 

No dealer trouble. They're great, but some of their techs (fka mechanics) could be better. Plus dealers usually aren't so good at, won't do or can't do the aftermarket stuff. I've left the M6 stock so there's no issue there (I can't imagine modifying it), but the Rubi is to play with.

 

Tarbox Jeep has people with the mechanical ability to do anything you can dream up. And now with Mopar selling everything from lift kits to drive shafts, it's even easier.

 

Truck Guys, in Weymouth MA are pretty good people...