I'm a new member of this site. I was hoping to post up pictures of my new fire red Rubicon Unlimited but alas I don't have a vehicle yet. I wanted one with cloth seats, the hard top only, towing package, and (the hard part) front side air bags (side air bags seems not a popular option; very few vehicle with them).

Made a deal with one of the locale Phoenix Jeep dealers; spent 3+ hours hammering out the deal on Saturday plus two hours the previous Friday night looking at their stock and making selections of options wanted. Traded in my car as the down payment and told them the vehicle I wanted. They didn't have it on their lot but said they have one here by Monday. The paperwork had the VIN on it so that night I searched using the Jeep inventory site to find the vehicle in Flagstaff.

The salesman calls me late Monday and tells me the dealership will not release the vehicle. Tuesday the story is the general manager is out of town and can't be reached and the sales staff will not contact him. Friday the salesman says they tried calling the owner of the dealership but he is at the Eagles concert in Las Vegas. Saturday the salesman says owner of the Phoenix dealership is trying to call the Flagstaff owner but no luck. Monday I'm told the Phoenix dealership went to the regional manager to resolve the issue. The salesman calls me today (Tuesday) and says they have tried everything and the dealership won't release the vehicle. Come get your title and we will cancel the deal.

I told him if I could order the same exact configuration at the same price would that be acceptable? He said yes.

So, have I made a mistake? What would you do?

 

it sound more like them so becarefull

 

Personally, I'd call the dealership in Flagstaff, talk to the person in charge, and find out what their side of the story is. Sounds like you are getting the runaround from your local dealership.

 

I'd start there also.

 

Just take your car and title over to the dealer in Flagstaff and try and make a deal with them?

 

x 2 or whatever the score is now.

Talk to them, work a deal with them and cancel the deal with the local dealer if the Flagstaff dealership seems legit. Do they really expect you to believe that car sells just stop at a dealership just because the owner is out of town?? I guess technically the Flagstaff dealership owns the vehicle. They have the choice of selling the vehicle to the local dealership if they want to or not. At least that is the way I've always thought it worked. Maybe the Flagstaff dealership thinks they can get a lot more for the vehicle than the deal you worked out.

 

When I bought my 2010 from my local dealer they had to go a few states over to secure the vehicle.

The sales manger told me if a closer dealer gets wind of a somewhat local buyer they may refuse the trade thinking they can get their customer.

They also said they have to have a vehicle the other dealer wants to offer in trade.

The other dealer has to think the vehicle they will get will move as fast or quicker.

Given this my dealer ended up trading with a dealer further away.

 

If your deal included a trade-in and you are looking for the best deal possible, I can almost guarantee that you can get an equal or better deal.

Also, because of unforseen circumstances like these you can always get a better a deal on a vehicle in stock. Orders from the factory are OK, but the dealer is not paying interest on a loan like he does with the vehicles in inventory, so the extra incentive is not there.

 

Go to JEEP.com and find the vehicle you want on the online inventory at various dealers, maybe the one in Flagstaff. Do everything online and you will get a good deal. Then go back to the original stealership who gave you the runaround and ask to see the sales manager. Show him your new Jeep you bought somewhere else because his sales staff can't get their crap together, then proceed to tell him (when everyone compliments you on you new Jeep) what stealership you will not suggest they visit(his).

Apparently their sales are so good, they don't need you business.

 

I sold Dodge trucks many years ago so my info may be outdated, but. Dealer trades were always a contested issue due to various factors. The biggest thing being dealer holdback. When a dealer shows you an invoice they will claim they don't know what the codes at the bottom mean. Bull shit. EP means employee price, HB means holdback. Holdback is a bonus to dealers for selling the vehicle. Long story but what it comes down to is that holdback is one of several payments from manufacturer to dealer that makes it legal to lie about "we're losing money on this deal'. Problem in your situation is that holdback and other incentives are not transferable. What I'm getting at is a $100 deal for something in stock is around $1500 to $2500 for the dealer. A transfer equals an actual $100. Would you go through all the garbage involved with a legal contract and transfers for that amount of money? We wouldn't unless there was a minimum of $3k gross. Again things may have changed but I doubt it. Track it down yourself and you will be good to go since you made it clear you will custom order and get a good deal.