So I had an axle seal go up and the dealership is fixing it under lifetime warranty. He told me I was due to have the Diffs and transfer case oils changed based on milage. I told him I would do it myself and he told me to make sure I save my receipes to prove I serviced my diffs and transfer case for the lifetime warranty. My question is I don't remember anything saying I needed to "Prove" that maintenance has been done if there is an issue. Isn't the burden on proof on them to prove that it was abuse? Does anyone have any documentation that says burden of proof is on us?

 

Saving receipts is a good idea, along with a log book to track the service performed, date, mileage, and maybe even your signature.

None of this is required, but it's good to have.

Edit to add:

I believe the owner's manual states the maintenance schedule must be followed to preserve the warranty.
Any documentation to show you did that is all they want.

 

day one of getting any new truck i get i start a folder with the trucks name on it and put every maintanence recipt in there with the millage on it. time and date should be on the recept. car dealers are in bussiness to make money not be your buddy so if they can get out of upholding a lifetime warrenty they will. so thats when you slap them with the f you folder and fix it

 

I think the only thing the owner's manual really states to be in compliance with Lifetime Warranty is to allow a servicing dealer have a look at it every 5 years. I could be wrong...am not gonna look it up either!

 

So do you do that with your JEEP to?

 

Read through the warranty book to make sure you understand what the owner's obligations are. It does not say you have to keep records, but it does say you have to have scheduled maint performed. How are you going to prove it was done should the worst case occur if you don't have proof of the work done?

 

jeep truck at least i dont say car i have only owned one in my life and the rest were jeeps and trucks but more jeeps then any other vehicle. o and yes MY JEEP is a truck 2dr with no back seat full of wheelen, hunting, and fishing gear

 

That's not really true. The Dealers get paid by Chrysler for the work they do under the "manufacturer's" Warranty. When the dealer does the work, they submit a Warranty Claim to Chrysler to be able to get paid by Chrysler in return. It is up to the dealer to ensure the work is done under the terms of the Warranty.....otherwise they do not get paid.

This is a pretty common misconception, that dealerships don't want to do Warranty work. They love doing Warranty work repairs...they get paid. The dealership could care less who they get paid by...they just want to ensure they get paid by someone when they perform the job.

 

Yes, but the dealerships make different amounts of money on warranty work and non-warranty work. On warranty work, the manufacturer sets the rate and for non-warranty work, the dealer sets the price. Sometimes they may be the same, but sometimes they aren't.

As far as saving receipts, it is a good idea. If it comes down to a fight, and they say the fault was due to neglect, and you have your receipts, you can show that you bought the parts (oil, filter, etc.) and the assumption can be made that you also did the service. If there are no receipts, then it is your word that you did the maintenance against their word that it was caused by neglect, and they are the "experts." Now, if you happen to be a mechanic, as in you have an ASE certificaiton or work in a garage etc., then you don't really need receipts - your signature or stamp will do as proof that you did the maintenance. The basic idea is that you show that the vehicle has some kind of maintenance record in case it ever comes down to your word against theirs.

 

"I think the only thing the owner's manual really states to be in compliance with Lifetime Warranty is to allow a servicing dealer have a look at it every 5 years."

This is correct.