J1nx93

He purchased them in march. It burnt out 3 weeks ago

sheepdog

The vendor said they would ship a new headlight to me once I sent the defective one in. With the possibility of backorder, I didn't want to be without a headlight for a month so I had to order another. I'm not too happy about it and when I contacted truck lite I was told to deal with the vendor first. I understand the process but seems a little disappointing seeing as how new the lens was and cost.

sheepdog

I preordered in march and finally installed them in april. Wasn't a month before I had an issue.

J1nx93

Experiences like yours has me steering towards cibies

arjeeper

Understood. Hopefully they'll make it right. Kinda different with lamps like these. Can't go buy a replacement bulb or something local to limp by for a while. If there is a problem, only a new lamp ordered in will do. These still seem like one of the best headlight options on the market. I hope all the kinks get worked out because I want a set.

Jberk17

Just ordered a set of these from discount fleet supply. My total cost was $419.85 after using the 5% discount code and free shipping. I felt this is was the best deal I was going to get for these. I should have them in a few days. I will post pics and my opinion once I get them installed.

mclermont

Wow, that's a great price. I paid about $100 more thanks to the taxman here in Massachusetts. As for the lights, I had the flicker problem and it annoyed me enough to get the SMS harness. No more flicker with the harness. The hotspots people have mentioned take some getting used to, but I'm coming out of Delta Xenons which give off all sorts of weird artifacts so the hotspots don't bother me. I did not have any of the fitment issues that people mentioned. So far the only thing I can say is that the lights are really bright and really white...so white that it takes some getting used to. It's a massive improvement over stock, and a massive improvement over the Deltas.

Good luck with yours. I hope you enjoy them.

Hvacwelder

This is exactly the chatter I have been waiting to come out. I called Trick-Lite 2 weeks ago and inquired about the "flicker" on their new headlights prior to my purchasing a pair, spoke to a girl in Tech support, she did verify that flicker has been reported by some users. I asked if that I experienced this on my 2010 would Truck-lite allow me to return them due to unsatisfactory results. She told me to go through the distributor and their return policies, but otherwise, no, Truck-LIte would not take this product back based on this because it's considered an aftermarket accessory, only if it was defective. That didn't sit well with me. I called some distributors and asked the same question, they too said if Truck-Lite would not warranty, or return them for this than neither would they. Last week I called JW Speaker, posed the same scenario, and they said absolutely send them back because we would want to put them through testing to see what's going on. Today I will be following up with the distributors given by Speaker to see if they are on the same page. Talked to a Truck-Lite rep on another forum, and he said they are working on correcting this problem, and I'm aware of this wire harness, but why should I buy something extra to make already pricy product work. In your case I think T/L should just expedite a new one to you and take the defective one back without any questions, never mind the distributor.

sheepdog

Sorry to get off topic but I have been reading the responses to my experience with the lights and I wanted to clarify. I can see why after reading my post how one could interpret it a certain way. I am not "unhappy" or "disappointed" with the product. I really like these lights and would purchase again. I am hopeful that the light I had was an oddball. I checked my wiring/harness and installed the new light and no problems. It all works. I fully understand that they need to have the defective light first before they can just ship out new one. It is just that I would be without a headlight for the duration. It is my understanding that the vendor will refund the cost of the one light as soon as they receive the defective one and that is what I am hoping will happen. Truck lite requested I go through my vendor first and then them. And vendors are supposed to deal with these things anyway. I will post my final results. Thank you.

deathboyardee

I was really wanting a set of these but with the flickering issues people are reporting and then having to buy a harness to make them work properly and now the issue sheepdog has had I think I will pass for now even though they look like excellent lights.

If I have ever had a problem with something I have bought I have either got a refund or exchange within the returns policy of the vendor. If I am beyond that and run into an issue it has always been to go back through the manufacturer and have it warrantied (replaced or repaired) through them.

I find it kind of disturbing that Truck-Lite would not cross ship a replacement for the non working one and expected sheepdog to ride without a headlight during the whole process. They could have just taken the CC information and sent a new one and if they didn't receive the old one back within a certain amount of time then billed you CC. To me, that is very poor customer service especially for what these cost.