Not happy!!!!

The shop called me back and said it is coming from the front pump seal.. They want to replace the pump, the front pump seal, and the converter?

$1044.36 later... Mind you only $56 of that is parts.

I've called Chrysler, made a "claim for assistance". Will hear from them within 1 day. They told me that since there is only 32k on it, and the warranty just ran out on sept 1, there is a chance at least that chrysler will pick it up.. ntm, I had it in the shop while the warranty was still good for a grinding sound when shifting into D and the occasional jumping into gear... I was told it was normal and compared to a brand new one on the lot..

 

Has anyone had any experience with warranty work shortly after it ran out? If they don't help me should I let the dealer do it or go somewhere else?

 

Well I heard back from chrysler today. They decided to do a 50/50 split for the repair cost. My total will be $522ish. It hurts but it could be worse. They will be replacing the front pump, front pump seal, and torque converter,,, I think. Anyways, this is what the 522 covers.
Im crossing my fingers in hopes that there isn't any more serious damage that requires more attention.

The dealership guy also told me that corporate notices when they help me, if I return the favor,, he said let's just say that several months down the rd, something else happens and I want to request help again... He told me that corporate will look in the system to see what I have done for them since they helped me. In this case baking them cookies won't cut it. He told me I didn't HAVE to, but It would look good to them if I went to them for maintainance /service when I need it.. Rotations, oil changes, tune ups, diagnostic, ect. Apparently it's a " well we helped you, what have u done for us to make us want to help u again...".

And lastly, the service guy thinks there is an AM extended warranty that isn't voided by a lift so he is checking on that for me.

If all goes well I should have my tonka truck back by Tuesday

*crosses fingers *

 

I'm glad they are helping you out, it could have been a lot worse I guess. The comments made about "You help us, we'll help you" is bullshit though. It's their product, you paid for it, it malfunctioned quite badly, and they should take care of it without you having to piss in their pocket.

 

UUUMMMMMM, I think it is best , if possible to do your own maintenance. You know it was done right and you use quality fluids, oh yeah,, and you properly tighten all the nuts and bolts properly. There was one thread on here where the dealership never put the oil fill cap back on,, no thank you. I do all my own maintenance and keep records and recipts to keep the warranty in check.

Hope everything works out for ya,,, good luck

 

I agree there. ,,

 

My son just paid about the same amount for just frt seals on his '65 Mustang so your getting a pretty good deal. Also throwing the dealer a bone on some maint. work probably is a good idea.

 

And thats exactly what I'd through them a bone. All the dealer is doing is trying to get into your pocket. Do your own maintenance or have it done at a independent at half the price.

 

Well I got it back. $506 later and after a 50/50 split with Chrysler. They replaced the front pump, front pump seal, and torque converter seal. While it is very nice to have my jeep back, it appears that I'll be on the Ramen diet for the rest of this pay period.

 

Yep, in theory that is exactly how it should be, and maybe after a lengthy and expensive court case the judge may agree and rule in your favour. However in the real world things tend to be different I've found over the years.

I've discovered in past dealings with several different vehicle manufacturers (Ford, GM, Chrysler, Mercedes, Mazda) that the polite, friendly and obliging approach often works magic and at the very least results in the 50/50 payment offer the OP was offered even if the warranty has expired (had a cam bearing let go on a car years ago with 50K miles on the clock & they came to the party, even though it only had a 12K mile warranty).

It's just human nature I guess; I work in customer service (running bars, so I often encounter the most potentially volitile situations) and tend to mentally switch off and become defensive the second someone starts "demanding their rights"; treat me with respect like a fellow human being and I'll tend to listen and even be understanding and helpful (sure you can have another drink before you have to leave, I know you really didn't mean to call the bouncer a steroid-pumped nazi, and sure, I'll call you a taxi). I know I could get my Jeep serviced cheaper elswhere, but every time I go to my dealer with a warranty issue (& I've had a few, admittedly minor, ones) they fix them no-questions-asked, even though some have been due to obvious trail abuse & they didn't really have to.

There's a guy here on my local forum who had a spun bearing after his motor suddenly burnt all the oil in his sump over a period of a few thousand miles and ran dry. Chrysler pulled down the motor for examination and then offered him a 50/50 split on the repair bill even though he was out of warranty (so they obviously found something that could suggest they may be partially liable). Not happy, he demanded they cover the full replacement costs and posted his strongly-worded opinions (and unfortunately identified himself) on the forum, which it turns out Chrysler monitors (as they probably do this one). They withdrew the offer immediately and now he's up for the full replacement cost.

So I think PocketWatts has probably taken the right couse of action and taken a minimal loss.