I was just doing some further research. If I'm seeing things correctly, to remove the boot assembly all the dealer had to do was remove the knob by pulling it straight up, unsnap the boot ring and the entire assembly would have come off - all in one piece. Apparently they had no idea what they were doing and tried to pull up on the ring thus breaking it. It is covered under warranty but since they broke it I'm going to talk to the service manager and see if I can get them to replace it from one of the vehicles on the lot. There is no reason I should have to wait six months for something they broke.

 

I did this also with black round headed bolts when I had my shift boot made.

 

thats it, after taking the knob off,

It just a flat blade under the ring, pop the back off first, then the front slides out..

No reason it should have been broken

 

I have been waiting since dec 4th for my new swaybar disco motor and front wiring harness...

 

I work for a heavy machinery manufacturer and deal with locating parts for a living. It's possible that this could be the supplier's fault, not Chrysler's. It sometimes takes me 6 months to get parts...and that's when a customer has a piece of equipment down in the field, costing sometimes thousands of dollars a day in lost production.

Before I changed jobs, I worked for a Toyota dealer for 7 years. I can speak from experience, it pays to go in and be down to earth and calm instead of ripping everyone apart. If the dealer has a good service department, ask them if they would consider taking one off a stock unit so they have a satisfied customer. We did this all the time, and it worked wonders.

Plus, if they have a brand new JK they can't sell because it's missing parts, they're more likely to get something done to get it back out on the lot and ready for sale.

Grant

 

it declared bankrupcy has caused many of those supliers to cease production of Jeep parts. You have to pay to play, even as a manufacturer!

I have been waiting 10 weeks for a hard top for my JK and not even a glimmering of when it might be produced. Presumably, not until after Chrysler has paid it's bills.

 

I just got back from the dealer. I talked to parts and contrary to what I was told on Saturday there are over 400 of the boot assemblies arriving at the distribution warehouse tomorrow and only 200 or so are spoken for. They put a priority on my order and should have it by Friday.

I also spoke to the service manager since the console was scratched during the initial repair in which the bezel was broken. He was very responsive and made no excuses. When he saw the bezel he was upset that the service person hadn't removed it correctly. He also added the scratched part to my order. I should have both parts in Friday.

As of now things are looking up. BTW - neither the parts person nor the service manager had heard about the gas overflow problem yet and were very interested in hearing about it. The last two fill ups my tank has overflowed at two different stations. If it happens on the next fill up, using a third station, I’ll start the paper work.

Thanks for the responses. Nice to have a place to vent with support.