Uconnect activation help
05-10-2010, 05:15 PM
#1
JK Enthusiast
Thread Starter
Uconnect activation help
Hi All,
I installed the Uconnect module and brought the Jeep into the dealership. An hour later the dealer told me they couldn't get it to work. The dealer activated the Uconnect on my VIN with Chrysler then ran the Starscan on the radio. Each time they attempted to update the radio they said it came back as Uconnect can not be found or something to that effect. I know it's installed correctly. Any thoughts?
I installed the Uconnect module and brought the Jeep into the dealership. An hour later the dealer told me they couldn't get it to work. The dealer activated the Uconnect on my VIN with Chrysler then ran the Starscan on the radio. Each time they attempted to update the radio they said it came back as Uconnect can not be found or something to that effect. I know it's installed correctly. Any thoughts?
05-11-2010, 10:12 AM
#2
JK Enthusiast
Join Date: Jul 2007
Location: Ottawa, Ontario
Posts: 439
Likes: 0
Received 0 Likes
on
0 Posts
I had a similar issue when I first tried to get my uConnect working. Turns out I forgot a sheet of instructions. When I returned for round 2 of the attempt the service manager showed me a TSB that stated the uConnect wouldn't work. I should him my extra sheet of instructions and he agreed that it wouldn't take long to try and it couldn't hurt.
The missing step from the first day was to go into the Starscan and set a HFM gateway. It was just an option if I remember correctly, "Set HFM gateway" after that everything work. Before that the radio kept reporting "Not Connected"
The missing step from the first day was to go into the Starscan and set a HFM gateway. It was just an option if I remember correctly, "Set HFM gateway" after that everything work. Before that the radio kept reporting "Not Connected"
05-11-2010, 01:45 PM
#3
JK Enthusiast
Thread Starter
I had a similar issue when I first tried to get my uConnect working. Turns out I forgot a sheet of instructions. When I returned for round 2 of the attempt the service manager showed me a TSB that stated the uConnect wouldn't work. I should him my extra sheet of instructions and he agreed that it wouldn't take long to try and it couldn't hurt.
The missing step from the first day was to go into the Starscan and set a HFM gateway. It was just an option if I remember correctly, "Set HFM gateway" after that everything work. Before that the radio kept reporting "Not Connected"
The missing step from the first day was to go into the Starscan and set a HFM gateway. It was just an option if I remember correctly, "Set HFM gateway" after that everything work. Before that the radio kept reporting "Not Connected"
Last edited by ibjeepr; 05-11-2010 at 01:55 PM.
05-13-2010, 12:49 PM
#5
JK Enthusiast
Thread Starter
05-18-2010, 04:57 PM
#7
JK Enthusiast
Thread Starter
The Uconnect is up and running. I brought the instructions into the dealer and they said the instructions were not exactly what they needed but they found what they were looking for.
Frankly I think the instructions did the trick but they didn't want to admit it. Thank you again for the help! Now if the dang thing would just recognize a name better when I say it...
Frankly I think the instructions did the trick but they didn't want to admit it. Thank you again for the help! Now if the dang thing would just recognize a name better when I say it...
Trending Topics
05-28-2010, 08:18 AM
#9
JK Enthusiast
Join Date: Jul 2007
Location: Ottawa, Ontario
Posts: 439
Likes: 0
Received 0 Likes
on
0 Posts
10-23-2010, 08:22 AM
#10
JK Newbie
Join Date: Oct 2010
Location: Thorold, Ontario
Posts: 3
Likes: 0
Received 0 Likes
on
0 Posts
HELP!! - 12 Dealer starscans didn't work
It's bizarre since the iPOD works....that would imply that the uconnect module isn't faulty correct? Anyone experience anything similar? Any suggestions? Cheers.