I've ordered from them a few times. I've always received my product on time but their customer service isn't great. I received a 'new' mopar tailgate bar and when it arrived the box was in rough shape and the product had marks on it with zero protection on the inside. It was clearly used and returned. I opened a case with them a couple months ago, sent pictures and they were 'looking' into it but I've yet to hear back. Sent the rep an email twice for an update with no reply. PMd them and nothing. I've given up, o well i'll use the 'new' used bar that I paid new price for and take my business elsewhere.

 

Are you emailing info@quadratec.com or sales@quadratec.com?
Please PM me or check our Live Chat to check inventory.

Quadratec is waiving FedEx Ground Shipping to the 48 contiguous states. To make things easier, use coupon code RenegadeHotel on the Quadratec Promo Codes link.

We price match and offer discounts to military, law enforcement, firefighters, EMT/paramedics, pastors, teachers and students. Just PM me for details.

We accept PayPal aswell, PM me for details.

We use FedEx & SmartPost because they offer more options like Saturday deliveRY Please PM me your info so I can look into the delays.

Hello James,

I forwarded your pics and info to our Customer Service Manager and have not received any messages from you since the March 25th email - I assumed you were taken care of by our customer service department. I apologize for the oversight on my part. I will send the a replacement A.S.A.P.!

 

Wow well I'll give credit where's its due. Quadratec is making things right guys. They posted as above that they would take care of my unresolved situation and they have. They are shipping out a new tailgate bar and I've already received confirmation and tracking. I'll revoke my prior comments, obviously being out of frustration. I'm glad Quadratec stepped up and resolved the issue and have regained my business. Hope everyone else who's having an issue can get it resolved and do business going forward with quadratec.

 

Smartpost sucks. It's been taking 6 to 8 days for delivery from PA to MI. That's WITH Saturday delivery. I'd rather you went back to UPS. At least I could always count on shipping being 2 - 3 days. That's a big difference in time. I could order on a Monday knowing it would definitely be here for the weekend. UPS delivery date estiamtes, for me, have always been spot on, now it's a flip of the coin on when it will show up. Delivery dates just sort of float with SmartPost.

 

Sure am glad im following this thread!! Discounts to teachers?? Definitely going to look into that further. Keeps getting better and better. Thanks guys!

 

I concur with this...I have permanently snubbed it as DumbPost. It always screws up and delays my deliveries. I also start thinking twice about buying from companies that use it...

 

I have stopped shopping at multiple online places because they switched to smartpost... most places usually stop smartpost soon after since it is so inefficient and adds multiple days to shipping. I will not shop at quadratec for this reason, until they switch back.

 

I've made quite a few purchases through Quadratec and found them pretty good. Being in New Zealand I am very envious of the free shipping offer and have had to cancel a few orders due to shipping costing more than I expected. I know this is a big ask but a forum discount on international shipping would be fantastic

 

Smart post is only used on lightweight items such as t-shirts, sport handles up to cargo liner. Heavier items such as bumpers, exhaust, soft tops, etc. ship standard FedEx ground. If you are looking to order small or light weight items and want to avoid smart post, please PM me prior to ordering.

We are waiving up to the shipping chart amount based on the total order value. Please PM me before placing your next order.

 

I've been trying to order with them for over 2 weeks now. They take 3 days to reply to an email, being in australia it's impractical to call them about every hoop they want me to jump through. I called them last Monday to confirm the order - all good and then the following day the order status has been changed back to "waiting for customer" when I email them about that 3 days later I get a respons, email back and reconfirm now 3 days later thank you for confirming order we will ship ASAP. The very next email in my inbox is from them saying they want me to fax through a copy of my drivers license, credit card and credit card statement. I'm sick of the BS, they're making it way too hard to deal with them. I don't think they want my money or my business.

Edit - I think I just had sand in vagina. I was able to pay via PayPal and that satisfied them and me. Most of my order is apparently on back order but I'm happy to waiting now that's its all sorted. I'm still saving thousands on what it would cost to buy from a supplier here in Australia.