Bayonne

Not at first, but he and I certainly weren't friends when I left. He then told me that I could possible make arrangents to borrow my sales rep's car for the day.

He quit 2 months ago and no other sales person seem to give a crap about me since i just bought the jeep a few months ago. I'd be willing to bet if i only had a few months left on a lease they would all be bending over backward to help

Conradfreedumb

where did you find this?

BLKRUBI

This is incorrect. Now some manufactuers require thier dealers to provide loaner or rental cars under certain situations, but it's normally just up to the dealer. How do I know? I work at one of those " Lazy" dealerships.

Now, Bayonne, if they other dealer doesn't want to work on your Jeep because you didn't buy it there, they I would make sure to tell everyone not to buy from there because that is total BS. You never have to take it back to the dealer that you bought it from, but some dealers want to get into a pissing match when you didn't buy from them. I've never quite ubderstood that. If someone wants to buy parts from me, I'm not going to refuse, no matter where they bought the vehicle.

somewhereinla

I agree, loaners are up to the dealer and most dealer will only give you a loaner if you bought your car from them (sort of make sense). In some cases, as stated above, the dealer my ask Chrysler if they want to pick up the bill for a loaner or a rental. But getting a loaner is not a right.

jmc

I hope i don't run into this problem after I move next month. I am moving across country and there is no way I am going back to the dealer I bought my jeep from.

reikigirl

My JK has been in the shop 11 (yes, eleven) times in 13 months and it has been to 3 different dealerships. None of them refused to service it. You just got ahold of some jerk that was probably having a bad day. Chrysler told me no authorized dealership can refuse warranty service unless the customer goes in and makes an a** of themselves.