Why do you say that? The skids are there to take abuse before anything else can. Getting skids scratched up and dented is their purpose.

The OP purchased an extended service contract, that they misleadingly called a warranty. They are different things. The lifetime warranty is dealt with by Chrysler, the extended service contract by the dealer. I don't begin to know all the differences between them - but one is for sure, and that is that Chrysler is a bigger target. They are less likely to take stupid actions like the dealer took against the OP because they stand to lose more in court, more laws address warranties, etc.

 

Just an update, i spoke with the general manager of the dealership the other day and we discussed the issue. He stated that this was not brought on by the dealership, and that the last time the inspector for the warranty company had examined the Jeep that they believed the problems were related to the Jeep appearing to be used off road. He also said that the extensive amount of claims sort of "flagged" the vehicle to watch it so there was not any fraud taking place. Again, all my problems have been with oil leaking and power train trouble. I explained that i feel like the lift and tires basically put a ski-mask on my face making me the bad guy for having Jeep themselves give me a shitty product. He claimed to empathize with me and that the real place i woul need to go to discuss this would be the warranty company, and gave me the phone number and said that if you want to dispute this voiding, they will probably send out an inspector and examine the vehicle to see if there is abnormal wear and tear, but forwarned me that modifications are usually not third party warranty friendly (which i understand) I know the warranty company will just say the Jeep was off roaded and therefore it is abnormal conditions and can result in damage blah blah so i'm not sure if i should even waste my time there.

As for the torque converter problem i guess i'm going to get it professionally diagnosed by a few shops and then start a case with chrysler and get them to fix my messed up converter, or i honestly will not purchase a Jeep vehicle again. All the oil leak problems caused dealership visits which caused warranty claims which added up to an inspection where the mods made me the bad guy because my Jeep was not assembled very well from the factory. My case manager last time said that if something like this were to happen, everything would be taken into "heavy consideration" lets see how much they consider standing behind a faulty product.

This whole situation has made me really dislike my Jeep. And don't get me wrong i love my Jeep, i just wish it didn't have all these damn problems..

 

Still, the dealership could have saved me alot of grief considering the problems i've had with this vehicle i bought from them.. but the warranty company is supposedly responsible.

the GM went on to say that a third party company is often more strict and also can reason any modification in any relation to any problem any vehicle can have within reason, and often uses those excuses.. "if the stock parts would be on the vehicle, then we would know for sure... "

What got me was that he said Mopar Parts are so expensive because they are specifically tested to make sure they don't effect the reliability of the vehicle and that everything will work properly, and they will also be alot less likely to void warranties.

 

Was the notice signed by the warranty company or the insurance company, where did it come from? It seems like a very odd path for an insurance company to take to say the least.

I would as the dealer GM to put in writing that it is the insurance company that cancelled the warranty and checked on facebook, and not the dealership. After you have that, politely contact the insurance company that holds your service plan and ask them provide an explanation. Before they are done, ask them if they have the number on hand for your states Division of Insurance. If that doesn't work - call or write the Division of Insurance.

ETA - it still sounds like the dealer to me, they are at least playing a major role. If it was the insurance company I would think they would have mailed something to your house directly. Probably two copies, written very clearly and citing specific passages in the contract you signed with them, and why they had cancelled your coverage.

 

I agree that the dealer and/or service guy are the primary issue here. It sounds like the GM just gave you the run around to try to stop you from taking further action. Don't let him mislead you.

Magnusson-Moss is definitely on your side here, as well as truth in advertising. Even if it was the 3rd party insurance carrier, you can still utilize Jeep advertising to show them that you did no abuse the vehicle. They can void a warranty on a mini-van for offroad use, but they can't void one on a Jeep. Jeep even holds '101' events to teach people the basics of taking their Jeep off-road.

Stick to your guns and keep a level head. It definitely sounds like your next step is going to be a certified letter from an attorney's office.

Good luck!

 

This had nothing to do with the insurance company, supposedly it was all the warranty company. I dont know if the warranty company saw all of these repairs that needed done and decided that they must be the cause of abuse, or if the service manager at the dealership decided he didnt want to work on the jeep anymore, and therefore got the warranty company involved. If it does heavily involve the warranty company like they are saying, hes really at a dead end because we all know the warranty company will find some way to justify voiding his warranty.

I told him the next step would be to get Chrysler involved for selling him a poorly designed product, which therefore caused all of his problems with the jeep and in turn the dealership, which leads to the warranty getting voided.

 

You don't get mad when you go in there and they tell you a bs story? This is just a waste of time. Your getting played and you know it. You just walk in agree with them and then basically get no where. If you are really serious about this get an attorney.

 

...and knowing this that same GM continues to sell that extended warranty on a JK! I don't care if the dealership is responsible or not they sure as heck can put pressure on the warranty company to do the right thing if they wanted! He's blowing smoke up your shorts dude.

 

The warranty company probably is an insurance company. When Jeep sells a vehicle, they can give a warranty that guarantees that it will meet certain qualities for a certain amount of time. Your Jeep met all the warranties that were promised, so that part is over. Warranties are covered by MMA.

The extended service contract that you purchased (I am guessing ?) is not really a warranty. They are products sold by insurance companies. Since you had to go to one dealer it was not a Chrysler plan either. With the dealer claiming it wasn't them, he is either an idiot or it really was cancelled by the warranty/insurance company. Insurance companies are one of the more tightly regulated businesses, it is worth a shot going through the insurance regulator.

Now this may or may not be completely correct, so take it with salt.

 

So, what happened? Did you give up or are you working on something?