How long can a dealer keep your car for warranty repair without a loaner or rental
I have a 2009 JKU Rubicon that I've owned since new. I bought it when they had the lifetime powertrain warranty on it. Recently, my transmission, a 6 speed manual, was shifting very poorly, almost undriveable. I brought it into the dealer, they checked it out, said it needs a new transmission, and that it's covered by the warranty. Everything sounded great, but then I get a message from them a couple of days later saying that the transmissions are backordered and the estimated delivery date is 45 days later.
I asked them if they could provide a loaner or rental car, but they said due to the age of my Jeep that they wouldn't, and they put me in contact with Jeep corporate about the matter. I talked to the people at Jeep, and after a few days they came back and said that they wouldn't provide a loaner or rental car either. I asked them if there was anything they could do to speed up the repair, and they said they would try. I've been hearing from my Jeep Case Manager once a week since then, but nothing new until this week when I was informed that it might take longer than 45 days to get the transmission, and that they had no ETA for it. I know supply chains are messed up, but this is ridiculous. If they provided a loaner or rental, I wouldn't mind too much, but I am currently paying for a rental car out of my own pocket. What's the point of having a warranty if they can keep your vehicle for an indefinite period of time, while not providing alternative means of transportation? Does anyone know if there are any laws regarding this situation? Obviously lemon laws won't apply due to the age of the vehicle, but this doesn't seem right to me. |
Is the transmission out of it?
The Cut-and Paste below is from the 2009 warranty book. After reading all of the "Not Covered" statements, pay particular attention to the last sentence. 1.1 Incidental and Consequential Damages Not Covered Your warranties don’t cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward. Examples of such damages include: • lost time; • inconvenience; • the loss of the use of your vehicle; • the cost of rental vehicles, gasoline, telephone, travel, or lodging; • the loss of personal or commercial property; and • the loss of revenue. Some states don’t allow incidental or consequential damages to be excluded or limited, so this exclusion may not apply to you. |
Originally Posted by ronjenx
(Post 4400449)
Is the transmission out of it?
The Cut-and Paste below is from the 2009 warranty book. After reading all of the "Not Covered" statements, pay particular attention to the last sentence. 1.1 Incidental and Consequential Damages Not Covered Your warranties don’t cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward. Examples of such damages include: • lost time; • inconvenience; • the loss of the use of your vehicle; • the cost of rental vehicles, gasoline, telephone, travel, or lodging; • the loss of personal or commercial property; and • the loss of revenue. Some states don’t allow incidental or consequential damages to be excluded or limited, so this exclusion may not apply to you. |
Have you asked if they will put it back together so you can drive it until the new transmission comes in? (You said it shifts poorly, but is not undriveable.)
Have you checked if your state is one where they cannot exclude a loaner in your circumstance? (Referring to the last sentence in the warranty statement.) Did they consider the possibility of having your transmission rebuilt, or installing a used one? This is addressed in your warranty book. 4. Other Terms of Your Warranties 4.1 Exchanged Parts May Be Used in Warranty Repairs In the interest of customer satisfaction, Chrysler Motors LLC ("Chrysler") may offer exchange service on some vehicle parts. This service is intended to reduce the amount of time your vehicle is not available for your use because of repairs. Parts used in exchange service may be new, remanufactured, reconditioned, or repaired, depending on the part involved. All exchange parts that might be used meet Chrysler standards, and have the same warranties as new parts. Examples of the kinds of parts that might be serviced in this way are: • engine assemblies; • transmission assemblies; • instrument cluster assemblies; • radios, tape, CD and DVD players; • speedometers; and • powertrain control modules. To help control suspected ozone-depleting agents, the EPA requires the capture, purification, and reuse of automotive air-conditioning refrigerant gases. As a result, a repair to the sealed portion of your air-conditioning system may involve the installation of purified reclaimed refrigerant. |
This is from the 2009 Jeep Warranty PDF :
1. Your Legal Rights Under These Limited Warranties The warranties contained in this booklet are the only express warranties that Chrysler Motors LLC ("Chrysler") makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state. For example, you may have some implied warranties, depending on the state where your vehicle was sold or is registered. These implied warranties are limited, to the extent allowed by law, to the time periods covered by the express written warranties contained in this booklet. If you use your vehicle primarily for business or commercial purposes, then these implied warranties do not apply and Chrysler completely disclaims them to the extent allowed by law. And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing, even if the vehicle is equipped for racing. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. 1.1 Incidental and Consequential Damages Not Covered Your warranties don’t cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward. Examples of such damages include: • lost time; • inconvenience; • the loss of the use of your vehicle; • the cost of rental vehicles, gasoline, telephone, travel, or lodging; • the loss of personal or commercial property; and • the loss of revenue. Some states don’t allow incidental or consequential damages to be excluded |
Originally Posted by Jay2013jk
(Post 4400453)
This is from the 2009 Jeep Warranty PDF :
1. Your Legal Rights Under These Limited Warranties The warranties contained in this booklet are the only express warranties that Chrysler Motors LLC ("Chrysler") makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state. For example, you may have some implied warranties, depending on the state where your vehicle was sold or is registered. These implied warranties are limited, to the extent allowed by law, to the time periods covered by the express written warranties contained in this booklet. If you use your vehicle primarily for business or commercial purposes, then these implied warranties do not apply and Chrysler completely disclaims them to the extent allowed by law. And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing, even if the vehicle is equipped for racing. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. 1.1 Incidental and Consequential Damages Not Covered Your warranties don’t cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward. Examples of such damages include: • lost time; • inconvenience; • the loss of the use of your vehicle; • the cost of rental vehicles, gasoline, telephone, travel, or lodging; • the loss of personal or commercial property; and • the loss of revenue. Some states don’t allow incidental or consequential damages to be excluded Unfortunately, Jeep dropped the ball by obviously not having an adequate supply of these transmissions in stock. Considering that the NSG370 transmission has been used in multiple Jeep models including all of the JKs, they should have an excellent idea of the failure rate and how many they should keep in stock to service their customers. The result is that I've already been without my Jeep for 35 days with some unknown amount of time left to go. I don't think that's a reasonable amount of time to expect for warranty repairs. Jeep didn't do their job properly and they should take care of their customer to deal with their screwup. |
Originally Posted by ronjenx
(Post 4400452)
Have you asked if they will put it back together so you can drive it until the new transmission comes in? (You said it shifts poorly, but is not undriveable.)
Have you checked if your state is one where they cannot exclude a loaner in your circumstance? (Referring to the last sentence in the warranty statement.) Did they consider the possibility of having your transmission rebuilt, or installing a used one? This is addressed in your warranty book. 4. Other Terms of Your Warranties 4.1 Exchanged Parts May Be Used in Warranty Repairs In the interest of customer satisfaction, Chrysler Motors LLC ("Chrysler") may offer exchange service on some vehicle parts. This service is intended to reduce the amount of time your vehicle is not available for your use because of repairs. Parts used in exchange service may be new, remanufactured, reconditioned, or repaired, depending on the part involved. All exchange parts that might be used meet Chrysler standards, and have the same warranties as new parts. Examples of the kinds of parts that might be serviced in this way are: • engine assemblies; • transmission assemblies; • instrument cluster assemblies; • radios, tape, CD and DVD players; • speedometers; and • powertrain control modules. To help control suspected ozone-depleting agents, the EPA requires the capture, purification, and reuse of automotive air-conditioning refrigerant gases. As a result, a repair to the sealed portion of your air-conditioning system may involve the installation of purified reclaimed refrigerant. |
Originally Posted by ronjenx
(Post 4400452)
Have you asked if they will put it back together so you can drive it until the new transmission comes in? (You said it shifts poorly, but is not undriveable.)
Have you checked if your state is one where they cannot exclude a loaner in your circumstance? (Referring to the last sentence in the warranty statement.) |
Any luck on parts yet? Never a good time to be without a vehicle, hopefully they are working with you to get something to drive or get you back on the road
|
Still waiting on a transmission with no ETA from Jeep. The Jeep has been at the dealer since 12/21/22. I'm currently renting a car and paying out of my pocket.
|
All times are GMT -8. The time now is 08:32 PM. |
© 2024 MH Sub I, LLC dba Internet Brands