How long can a dealer keep your car for warranty repair without a loaner or rental
01-27-2023, 08:40 AM
#1
JK Newbie
Thread Starter
How long can a dealer keep your car for warranty repair without a loaner or rental
I have a 2009 JKU Rubicon that I've owned since new. I bought it when they had the lifetime powertrain warranty on it. Recently, my transmission, a 6 speed manual, was shifting very poorly, almost undriveable. I brought it into the dealer, they checked it out, said it needs a new transmission, and that it's covered by the warranty. Everything sounded great, but then I get a message from them a couple of days later saying that the transmissions are backordered and the estimated delivery date is 45 days later.
I asked them if they could provide a loaner or rental car, but they said due to the age of my Jeep that they wouldn't, and they put me in contact with Jeep corporate about the matter. I talked to the people at Jeep, and after a few days they came back and said that they wouldn't provide a loaner or rental car either. I asked them if there was anything they could do to speed up the repair, and they said they would try.
I've been hearing from my Jeep Case Manager once a week since then, but nothing new until this week when I was informed that it might take longer than 45 days to get the transmission, and that they had no ETA for it. I know supply chains are messed up, but this is ridiculous. If they provided a loaner or rental, I wouldn't mind too much, but I am currently paying for a rental car out of my own pocket.
What's the point of having a warranty if they can keep your vehicle for an indefinite period of time, while not providing alternative means of transportation? Does anyone know if there are any laws regarding this situation? Obviously lemon laws won't apply due to the age of the vehicle, but this doesn't seem right to me.
I asked them if they could provide a loaner or rental car, but they said due to the age of my Jeep that they wouldn't, and they put me in contact with Jeep corporate about the matter. I talked to the people at Jeep, and after a few days they came back and said that they wouldn't provide a loaner or rental car either. I asked them if there was anything they could do to speed up the repair, and they said they would try.
I've been hearing from my Jeep Case Manager once a week since then, but nothing new until this week when I was informed that it might take longer than 45 days to get the transmission, and that they had no ETA for it. I know supply chains are messed up, but this is ridiculous. If they provided a loaner or rental, I wouldn't mind too much, but I am currently paying for a rental car out of my own pocket.
What's the point of having a warranty if they can keep your vehicle for an indefinite period of time, while not providing alternative means of transportation? Does anyone know if there are any laws regarding this situation? Obviously lemon laws won't apply due to the age of the vehicle, but this doesn't seem right to me.
01-27-2023, 09:17 AM
#2
JK Jedi Master
Is the transmission out of it?
The Cut-and Paste below is from the 2009 warranty book. After reading all of the "Not Covered" statements, pay particular attention to the last sentence.
1.1 Incidental and Consequential
Damages Not Covered
Your warranties don’t cover any incidental or
consequential damages connected with your vehicle’s
failure, either while under warranty or afterward.
Examples of such damages include:
• lost time;
• inconvenience;
• the loss of the use of your vehicle;
• the cost of rental vehicles, gasoline, telephone,
travel, or lodging;
• the loss of personal or commercial property; and
• the loss of revenue.
Some states don’t allow incidental or consequential
damages to be excluded or limited, so this exclusion
may not apply to you.
The Cut-and Paste below is from the 2009 warranty book. After reading all of the "Not Covered" statements, pay particular attention to the last sentence.
1.1 Incidental and Consequential
Damages Not Covered
Your warranties don’t cover any incidental or
consequential damages connected with your vehicle’s
failure, either while under warranty or afterward.
Examples of such damages include:
• lost time;
• inconvenience;
• the loss of the use of your vehicle;
• the cost of rental vehicles, gasoline, telephone,
travel, or lodging;
• the loss of personal or commercial property; and
• the loss of revenue.
Some states don’t allow incidental or consequential
damages to be excluded or limited, so this exclusion
may not apply to you.
01-27-2023, 11:43 AM
#3
JK Newbie
Thread Starter
Is the transmission out of it?
The Cut-and Paste below is from the 2009 warranty book. After reading all of the "Not Covered" statements, pay particular attention to the last sentence.
1.1 Incidental and Consequential
Damages Not Covered
Your warranties don’t cover any incidental or
consequential damages connected with your vehicle’s
failure, either while under warranty or afterward.
Examples of such damages include:
• lost time;
• inconvenience;
• the loss of the use of your vehicle;
• the cost of rental vehicles, gasoline, telephone,
travel, or lodging;
• the loss of personal or commercial property; and
• the loss of revenue.
Some states don’t allow incidental or consequential
damages to be excluded or limited, so this exclusion
may not apply to you.
The Cut-and Paste below is from the 2009 warranty book. After reading all of the "Not Covered" statements, pay particular attention to the last sentence.
1.1 Incidental and Consequential
Damages Not Covered
Your warranties don’t cover any incidental or
consequential damages connected with your vehicle’s
failure, either while under warranty or afterward.
Examples of such damages include:
• lost time;
• inconvenience;
• the loss of the use of your vehicle;
• the cost of rental vehicles, gasoline, telephone,
travel, or lodging;
• the loss of personal or commercial property; and
• the loss of revenue.
Some states don’t allow incidental or consequential
damages to be excluded or limited, so this exclusion
may not apply to you.
01-27-2023, 12:17 PM
#4
JK Jedi Master
Have you asked if they will put it back together so you can drive it until the new transmission comes in? (You said it shifts poorly, but is not undriveable.)
Have you checked if your state is one where they cannot exclude a loaner in your circumstance? (Referring to the last sentence in the warranty statement.)
Did they consider the possibility of having your transmission rebuilt, or installing a used one?
This is addressed in your warranty book.
4. Other Terms of Your
Warranties
4.1 Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction,
Chrysler Motors LLC ("Chrysler") may offer exchange
service on some vehicle parts. This service is
intended to reduce the amount of time your vehicle is
not available for your use because of repairs. Parts
used in exchange service may be new, remanufactured,
reconditioned, or repaired, depending on the
part involved.
All exchange parts that might be used meet
Chrysler standards, and have the same warranties as
new parts.
Examples of the kinds of parts that might be
serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape, CD and DVD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-depleting agents,
the EPA requires the capture, purification, and
reuse of automotive air-conditioning refrigerant
gases. As a result, a repair to the sealed portion of
your air-conditioning system may involve the
installation of purified reclaimed refrigerant.
Have you checked if your state is one where they cannot exclude a loaner in your circumstance? (Referring to the last sentence in the warranty statement.)
Did they consider the possibility of having your transmission rebuilt, or installing a used one?
This is addressed in your warranty book.
4. Other Terms of Your
Warranties
4.1 Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction,
Chrysler Motors LLC ("Chrysler") may offer exchange
service on some vehicle parts. This service is
intended to reduce the amount of time your vehicle is
not available for your use because of repairs. Parts
used in exchange service may be new, remanufactured,
reconditioned, or repaired, depending on the
part involved.
All exchange parts that might be used meet
Chrysler standards, and have the same warranties as
new parts.
Examples of the kinds of parts that might be
serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape, CD and DVD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-depleting agents,
the EPA requires the capture, purification, and
reuse of automotive air-conditioning refrigerant
gases. As a result, a repair to the sealed portion of
your air-conditioning system may involve the
installation of purified reclaimed refrigerant.
01-27-2023, 12:19 PM
#5
Super Moderator
This is from the 2009 Jeep Warranty PDF :
1. Your Legal Rights Under These Limited Warranties The warranties contained in this booklet are the only express warranties that Chrysler Motors LLC ("Chrysler") makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state. For example, you may have some implied warranties, depending on the state where your vehicle was sold or is registered. These implied warranties are limited, to the extent allowed by law, to the time periods covered by the express written warranties contained in this booklet. If you use your vehicle primarily for business or commercial purposes, then these implied warranties do not apply and Chrysler completely disclaims them to the extent allowed by law. And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing, even if the vehicle is equipped for racing. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. 1.1 Incidental and Consequential Damages Not Covered Your warranties don’t cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward. Examples of such damages include: • lost time; • inconvenience; • the loss of the use of your vehicle; • the cost of rental vehicles, gasoline, telephone, travel, or lodging; • the loss of personal or commercial property; and • the loss of revenue. Some states don’t allow incidental or consequential damages to be excluded
1. Your Legal Rights Under These Limited Warranties The warranties contained in this booklet are the only express warranties that Chrysler Motors LLC ("Chrysler") makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state. For example, you may have some implied warranties, depending on the state where your vehicle was sold or is registered. These implied warranties are limited, to the extent allowed by law, to the time periods covered by the express written warranties contained in this booklet. If you use your vehicle primarily for business or commercial purposes, then these implied warranties do not apply and Chrysler completely disclaims them to the extent allowed by law. And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing, even if the vehicle is equipped for racing. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. 1.1 Incidental and Consequential Damages Not Covered Your warranties don’t cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward. Examples of such damages include: • lost time; • inconvenience; • the loss of the use of your vehicle; • the cost of rental vehicles, gasoline, telephone, travel, or lodging; • the loss of personal or commercial property; and • the loss of revenue. Some states don’t allow incidental or consequential damages to be excluded
01-27-2023, 01:43 PM
#6
JK Newbie
Thread Starter
This is from the 2009 Jeep Warranty PDF :
1. Your Legal Rights Under These Limited Warranties The warranties contained in this booklet are the only express warranties that Chrysler Motors LLC ("Chrysler") makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state. For example, you may have some implied warranties, depending on the state where your vehicle was sold or is registered. These implied warranties are limited, to the extent allowed by law, to the time periods covered by the express written warranties contained in this booklet. If you use your vehicle primarily for business or commercial purposes, then these implied warranties do not apply and Chrysler completely disclaims them to the extent allowed by law. And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing, even if the vehicle is equipped for racing. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. 1.1 Incidental and Consequential Damages Not Covered Your warranties don’t cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward. Examples of such damages include: • lost time; • inconvenience; • the loss of the use of your vehicle; • the cost of rental vehicles, gasoline, telephone, travel, or lodging; • the loss of personal or commercial property; and • the loss of revenue. Some states don’t allow incidental or consequential damages to be excluded
1. Your Legal Rights Under These Limited Warranties The warranties contained in this booklet are the only express warranties that Chrysler Motors LLC ("Chrysler") makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state. For example, you may have some implied warranties, depending on the state where your vehicle was sold or is registered. These implied warranties are limited, to the extent allowed by law, to the time periods covered by the express written warranties contained in this booklet. If you use your vehicle primarily for business or commercial purposes, then these implied warranties do not apply and Chrysler completely disclaims them to the extent allowed by law. And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing, even if the vehicle is equipped for racing. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. 1.1 Incidental and Consequential Damages Not Covered Your warranties don’t cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward. Examples of such damages include: • lost time; • inconvenience; • the loss of the use of your vehicle; • the cost of rental vehicles, gasoline, telephone, travel, or lodging; • the loss of personal or commercial property; and • the loss of revenue. Some states don’t allow incidental or consequential damages to be excluded
Unfortunately, Jeep dropped the ball by obviously not having an adequate supply of these transmissions in stock. Considering that the NSG370 transmission has been used in multiple Jeep models including all of the JKs, they should have an excellent idea of the failure rate and how many they should keep in stock to service their customers. The result is that I've already been without my Jeep for 35 days with some unknown amount of time left to go. I don't think that's a reasonable amount of time to expect for warranty repairs. Jeep didn't do their job properly and they should take care of their customer to deal with their screwup.
Last edited by GregD; 01-27-2023 at 01:49 PM.
01-27-2023, 01:48 PM
#7
JK Newbie
Thread Starter
Have you asked if they will put it back together so you can drive it until the new transmission comes in? (You said it shifts poorly, but is not undriveable.)
Have you checked if your state is one where they cannot exclude a loaner in your circumstance? (Referring to the last sentence in the warranty statement.)
Did they consider the possibility of having your transmission rebuilt, or installing a used one?
This is addressed in your warranty book.
4. Other Terms of Your
Warranties
4.1 Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction,
Chrysler Motors LLC ("Chrysler") may offer exchange
service on some vehicle parts. This service is
intended to reduce the amount of time your vehicle is
not available for your use because of repairs. Parts
used in exchange service may be new, remanufactured,
reconditioned, or repaired, depending on the
part involved.
All exchange parts that might be used meet
Chrysler standards, and have the same warranties as
new parts.
Examples of the kinds of parts that might be
serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape, CD and DVD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-depleting agents,
the EPA requires the capture, purification, and
reuse of automotive air-conditioning refrigerant
gases. As a result, a repair to the sealed portion of
your air-conditioning system may involve the
installation of purified reclaimed refrigerant.
Have you checked if your state is one where they cannot exclude a loaner in your circumstance? (Referring to the last sentence in the warranty statement.)
Did they consider the possibility of having your transmission rebuilt, or installing a used one?
This is addressed in your warranty book.
4. Other Terms of Your
Warranties
4.1 Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction,
Chrysler Motors LLC ("Chrysler") may offer exchange
service on some vehicle parts. This service is
intended to reduce the amount of time your vehicle is
not available for your use because of repairs. Parts
used in exchange service may be new, remanufactured,
reconditioned, or repaired, depending on the
part involved.
All exchange parts that might be used meet
Chrysler standards, and have the same warranties as
new parts.
Examples of the kinds of parts that might be
serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape, CD and DVD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-depleting agents,
the EPA requires the capture, purification, and
reuse of automotive air-conditioning refrigerant
gases. As a result, a repair to the sealed portion of
your air-conditioning system may involve the
installation of purified reclaimed refrigerant.
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01-27-2023, 01:55 PM
#8
JK Newbie
Thread Starter
Have you asked if they will put it back together so you can drive it until the new transmission comes in? (You said it shifts poorly, but is not undriveable.)
Have you checked if your state is one where they cannot exclude a loaner in your circumstance? (Referring to the last sentence in the warranty statement.)
Have you checked if your state is one where they cannot exclude a loaner in your circumstance? (Referring to the last sentence in the warranty statement.)
Last edited by GregD; 01-27-2023 at 02:01 PM.
02-03-2023, 08:37 AM
#9
JK Freak
Any luck on parts yet? Never a good time to be without a vehicle, hopefully they are working with you to get something to drive or get you back on the road
02-03-2023, 08:49 AM
#10
JK Newbie
Thread Starter
Still waiting on a transmission with no ETA from Jeep. The Jeep has been at the dealer since 12/21/22. I'm currently renting a car and paying out of my pocket.