I've been abused
JK Super Freak
Joined: Apr 2007
Posts: 1,217
Likes: 0
From: Ridgeville, SC
The dealer should have never ordered it that way. Did you sit and watch him enter it into the system? I tried to add the rear locker to my Sahara and the dealer connect web site would not allow it. It even popped up a message saying that the front sway bar disconnect was needed to add the locker.
It seems to me that you wanted an option that was not available. This is like being mad that you cant get a jeep in passion purple with fuzzy interior.
No reason to be mad. It is just not offered. If you don't want it then go buy something else.
It is actually your fault for not ensuring what you wanted was available.
Sorry.
It seems to me that you wanted an option that was not available. This is like being mad that you cant get a jeep in passion purple with fuzzy interior.
No reason to be mad. It is just not offered. If you don't want it then go buy something else.
It is actually your fault for not ensuring what you wanted was available.
Sorry.
As far as order satisfaction goes it is not exactly up to or the responsibility of the factory but the dealer. Did you perhaps get a copy of the options you ordered and the price quoted when you placed your order? Did you already put money down on it? If you answered yes to either one and did not sign something stating the deal could be altered or canceled based on option availability then you actually have a legal contract. You can use this to your advantage and get them to give you what you agreed on even if it means they eat the cost of the disconnect to provide it. What I don't understand is the dealer not already trying to make good on the promised delivery as it was ordered. There is something in the paperwork that must be allowing them to back out without suffering a loss. If not they would most likely have had the factory build you one the way you wanted adding the disconnect at thier cost or ordered the parts and installed them before calling you to let you know it was in (more likely).
JK Super Freak
Joined: Nov 2006
Posts: 1,054
Likes: 0
Not on JK's. Used ones are going for just as much as new ones up here.
Thread Starter
JK Enthusiast
Joined: Mar 2007
Posts: 169
Likes: 0
From: SLC, UTAH
Back from the dealer and things went well thanks to Don-A-Vee
. I got an excelent price negotiated and they agreed to install any aftermarket lockers I purchase at no cost. I also got free oil changes for a year. I gotta say, if I wasn't armed with the info Don-A-Vee supplied me with, I doubt I would've been as successful. It was the "modified by" number and date it was modified that did it, proving they (the dealership) changed the order and didn't notify me! Thanks again Don-A-Vee!!
You da man!!!
Thanks to everyone else for your replies as they were all helpful!
Im still getting a Jeep!!!
. I got an excelent price negotiated and they agreed to install any aftermarket lockers I purchase at no cost. I also got free oil changes for a year. I gotta say, if I wasn't armed with the info Don-A-Vee supplied me with, I doubt I would've been as successful. It was the "modified by" number and date it was modified that did it, proving they (the dealership) changed the order and didn't notify me! Thanks again Don-A-Vee!! You da man!!! Thanks to everyone else for your replies as they were all helpful!
Im still getting a Jeep!!!
Last edited by Jeeperson; May 7, 2007 at 07:52 PM.
JK Super Freak
Joined: Apr 2007
Posts: 1,037
Likes: 0
From: Springfield, Oregon
JK Super Freak
Joined: Mar 2007
Posts: 1,905
Likes: 1
From: Oxford, PA
It wasn't until about 2 1/2 weeks ago that DCX added the requirement that you needed both options on the X's and the Sahara's. I was at D1 and waiting to be built when they changed the requirements and kicked me back to D status and told my dealer they weren't building them with only rear lockers anymore. My dealer was nice enough to add the swaybar disconnect at no cost since my first JK, that did have the rear locker and no swaybar disconnect, was damaged on the way to the dealership.
JK Newbie
Joined: Apr 2007
Posts: 6
Likes: 0
From: Mount Joy, Pa
Sounds fishy...
It is true that the options are dependent on each other. You get both or neither. When you select only 1 of the options in the TOPS ordering system on Dealerconnect (factory/dealer website) an error message comes up and says that the options are required of each other. It then gives you the choice to "Apply" (add the missing option) or "Ignore" which would then allow you to complete the order. Upon placing the order, if they did choose to ignore addign the option, it would go into edit error and sit there until the dealer added the missing option or removed the locker option. (sorry if this explanation is confusing).
I would contact the dealer and ask for a new build sheet print out. If an order is changed since the initial time that it is placed it will list a date when it was modified and the modifying persons SID # (ID # given each dealership employee by DaimlerChrysler). By doing this you could find out if it was changed by the dealer.
If you want some more detail give me a call here at Don-A-Vee and I can explain it all in more detail. 714-528-5337 X307
In the end, I highly doubt that the factory deleted the option. Only time they do something like that is when they have messed up on the TOPS system and it has allowed a bunch of dealers to build a vehicle with options that will not work together. If they find a bunch of orders in the system before they fix the TOPS problem they will post a message at the top of our "Daily News" (daily information sheet on ordering and build issues and changes) which states "There have been a large number of vehicles ordered with the XXXXX option which is unbuildable. The correct option will be added (or deleted) so that the vehicles can be built." It is then up to the dealer to cancel or allow the order to continue.
I have not seen a message like this about the locker/swaybar options. If I were to put money on it, I would say something was done by the dealer or the dealer's factory rep to get the order built.
It is true that the options are dependent on each other. You get both or neither. When you select only 1 of the options in the TOPS ordering system on Dealerconnect (factory/dealer website) an error message comes up and says that the options are required of each other. It then gives you the choice to "Apply" (add the missing option) or "Ignore" which would then allow you to complete the order. Upon placing the order, if they did choose to ignore addign the option, it would go into edit error and sit there until the dealer added the missing option or removed the locker option. (sorry if this explanation is confusing).
I would contact the dealer and ask for a new build sheet print out. If an order is changed since the initial time that it is placed it will list a date when it was modified and the modifying persons SID # (ID # given each dealership employee by DaimlerChrysler). By doing this you could find out if it was changed by the dealer.
If you want some more detail give me a call here at Don-A-Vee and I can explain it all in more detail. 714-528-5337 X307
In the end, I highly doubt that the factory deleted the option. Only time they do something like that is when they have messed up on the TOPS system and it has allowed a bunch of dealers to build a vehicle with options that will not work together. If they find a bunch of orders in the system before they fix the TOPS problem they will post a message at the top of our "Daily News" (daily information sheet on ordering and build issues and changes) which states "There have been a large number of vehicles ordered with the XXXXX option which is unbuildable. The correct option will be added (or deleted) so that the vehicles can be built." It is then up to the dealer to cancel or allow the order to continue.
I have not seen a message like this about the locker/swaybar options. If I were to put money on it, I would say something was done by the dealer or the dealer's factory rep to get the order built.
JK Enthusiast
Joined: Oct 2006
Posts: 323
Likes: 0
From: La Verne, SoCal
First of all, this is not fishy at all. I also work at a dealership and have had one of my customers that put an order in come across this problem at all. when the lockers became available back in feb. there was nothing on TOPS that required you to do also order the sway bar disconnect. then in APRIL there was a message on the DAILY NEWS. we also had to help the customer with his pricing because to me as a salesperson this change that DCX decided to make was un-acceptable. i still do not have a clue why these two all the sudden have something to do with each other and have to order both. there should be no reason at all that you can not order them seperately.
The fishy part I was referring to was the story coming from the dealer, which did in fact turn out to be a lie...