Whoa!!! Paperwork up the wazoo.



If I were you I'd just go somewhere else, after reeming quadratec another "wazoo"

 

Hey guys I live in Canada and have ordered a couple times from Quadratec, They have never asked me copies of anything! Weird. Oh and a hint for other canadian shoppers have Quadratec ship USPS not ups customs fees Galore otherwise.

 

UPS is the worst company for any shipping to Canada... I hope any vendor that reads this forum and ships to Canada gives us another option.

USPS
DHL
FedEx


USPS is the cheapest method for us Canadians.

 

DHL <---

 

Yeah, I had asked for USPS also. :-)

It's odd that they would have two different check-out procedures. Maybe you were one of the lucky ones...

Oh well.

js.

 

No offence intended but as a fellow canuck could there be something to do with separatist-or-not?
Sorry just thought I'd yank a chain or two. No reply req'd.

 

SDL Suspension have all those parts, 20 minutes of montreal, less trouble

 

No wheels until my JK comes in. Thanks for the tip though! I've also heard good things about National 4WD that's not too far. I'll have to drop by both those places once I'm mobile. :-)

js.

 

JS and All,
We apologize that this served as an inconvenience to you while shopping with us.
Hopefully I can shed a little light on this situation and why so many things were asked of you to complete your order.

We do have an automatic system that allows authorizations and address verifications. In the case of receiving an unsuccessful attempt, we then place a phone call to our merchant services and then, if necessary the issuing bank.

In the case of your order JS, due to the dollar amount and in being an international order we were not able to attain address verification under our normal routine.

So, unfortunately for our records we do ask for a copy of a recent billing statement and ID from the cardholder to verify the order is going to the billing address.
If anyone feels uncomfortable with this we also can process orders through wire transfer or an international money order.

We assure everyone we do this for no other reason then your security and peace of mind when ordering from us.

If anyone has any other questions please feel free to contact me.

Thanks,
Frank

FrankW@quadratec.com
Customer Service Manager

 

Thanks Frank. Sean was much less communicative. If he had informed me of this, I would have told him that: My alternate shipping address IS listed with my CC company, that I only ship to this address when USPS is not available during checkout, and that since you were willing to ship USPS, you could have shipped to my billing address instead. No mess, no fuss. Instead, Sean kept on course and would not explain these extreme requirements. One of my big concerns with faxing this kind of info, is knowing how it's handled and disposed of (security and privacy wise).

Anyway, hopefully this will allow you to explain your policies a little better to future Canadian buyers.

js.